Hendrick Honda Hickory

Mark Buchanan was extremely helpful while we were trying to locate a used vehicle that had to fit very specific needs. We were shopping for a relatively inexpensive used car, yet Mark worked relentlessly a to locate a used vehicle that had to fit very specific needs. We were shopping for a relatively inexpensive used car, yet Mark worked relentlessly and was very patient with us as our goals changed a bit while we adjusted our financial plans during the searching process. I will add, this process lasted several weeks due to our needs and additionally this all occurred at a time when Mark was experiencing a very busy and successful period in sales. Despite all this, we were treated as if we were the top priority customer at all times. Mark's work ethic and customer service made this automobile buying experience the best we have ever experienced in over 25 years, and we plan to return when we are ready to purchase again. More

I have purchased four Honda vehicles from this dealer and the sales staff is always a pleasure to deal with. This group is always an enjoyable experience. They are always respectful to me and of my time. Bei the sales staff is always a pleasure to deal with. This group is always an enjoyable experience. They are always respectful to me and of my time. Being a woman, I never feel I am being taken advantage of. They make the customer their first priority. More

HONDA CARS OF HICKORY IS THE BEST DEALERSHIP FOR GETTING PARTS ON TIME AND HAVING PARTS IN STOCK. THE SERVICE DEPT. IS ALWAYS EFFICIENT AND GOES ABOVE AND BEYOND THE CALL OF DUTY. WE ALSO PURCHASED A VEHI PARTS ON TIME AND HAVING PARTS IN STOCK. THE SERVICE DEPT. IS ALWAYS EFFICIENT AND GOES ABOVE AND BEYOND THE CALL OF DUTY. WE ALSO PURCHASED A VEHICLE FROM THIS DEALER AND THE SERVICE HAS BEEN EXCELLENT WITH THEM AS WELL More

THE SALESMEN JAY WAS GREAT TO WORK WITH. HE WAS VERY KNOWLEDGEABLE ABOUT MY NEW CRV THAT I BOUGHT. HE LET ME TEST DRIVE THE CAR AS LONG AS I WANTED AND I GOT TO SEE HOW IT DROVE ON ALL DIFFERENT TYPES O KNOWLEDGEABLE ABOUT MY NEW CRV THAT I BOUGHT. HE LET ME TEST DRIVE THE CAR AS LONG AS I WANTED AND I GOT TO SEE HOW IT DROVE ON ALL DIFFERENT TYPES OF ROADS LIKE BACK ROADS AND THE INTERSTATES. GRACE LAWRENCE THE FINANCE MANAGER WAS THE BEST PART. SHE WAS VERY HELPFUL AND VERY KNOWLEDGEABLE ABOUT THE WARRANTIES. I WOULD DEFINITELY BUY FROM HER AGAIN AND WOULD RECOMMEND ANYONE ELSE TO HER OR JAY. More

Mark Buchanan's heart for his cutomers is a lost art. We thought this type of service was non-existent. We have dealerships in our town, but chose this dealership simply because of Mark's willingness to pu thought this type of service was non-existent. We have dealerships in our town, but chose this dealership simply because of Mark's willingness to put our needs first! I would recommend him to anyone. The dealership is very fortunate to have him on their team. His attention to details made this a very smooth purchase. More

I took my 2008 Honda Fit into the dealership to have (2) recalls taken care of. I was greeted very quick by Mark Sutton, with a smile on his face. Mark took my info and gave me a loaner until the car was re recalls taken care of. I was greeted very quick by Mark Sutton, with a smile on his face. Mark took my info and gave me a loaner until the car was repaired. Within an hour Mark was calling me to let me know my car was ready. AWESOME! We were very tired from our drive from Chattanooga to the dealership. It was worth it because of the efficient work given by this dealership. The only problem I have is my extended warranty can only be done 300 miles away from where I live now.I think if you buy the warranty from a Honda dealership it should be taken care of at any Honda dealership. More

Because I was injured in a car accident and was forced by physical limitations to shop online, this dealership's website was outstanding and gave me all of the critical information on my search for a certifi physical limitations to shop online, this dealership's website was outstanding and gave me all of the critical information on my search for a certified Honda Accord. Next, my phone call to the dealership was answered by a friendly, professional receptionist who referred me to James Conley, salesman. He responded to my questions about the 2008 Certified Honda and confirmed that he would wait for me -- I had to drive 1 1/2 hours to test drive the vehicle. I arrived at 8:15pm. The price had been reduced, the picture on the internet was beautiful and worth the drive. James met me with an easy smile and walked me to this Belize Pearl Blue sensational 2008 Honda Accord V-6 loaded with a navigation system; leather interior; awesome sound system; HandsFreeLink phone; Maintenance Minder; Zagat restaurant guide; heated driver seat; lumbar support; power seat and windows; a DVD to guide me through all of the necessary set up. Being a previous owner of two Honda Accords, 1990 and 1998, I was still surprised and gratified by the smooth ride, comfort, and the amazing technology. Keep in mind I had done my homework by checking the CarFax and VIN number and price of this vehicle within a 250 mile radius. Everything was fact based. By 9:30pm I had driven the car and we began the paperwork. Exhausted, I asked if we could finish the paperwork the following morning. James asked the receptionist to call a nearby hotel, make my reservation and then drove ahead to make sure I got there safely. The following morning I returned to the dealership in my rental car and finished the paperwork. The burden of returning my rental car and getting my "new" car home began to overwhelm me. However, James made arrangements to drive my "new" car to my home the following day in order to alleviate any further anxieties from my mind. I drove the 1 1/2 hour back to Indian Trail a very satisfied customer. The next morning James drove my "new" car into my driveway. Now that's service above and beyond any expectation. I highly recommend Honda Cars of Hickory! More

We just purchased our third Honda from Hendricks since 2004. We like the way Hendricks treats their customers. We have never had a bad experience there. Bryan Smith was our salesman and he was great. 2004. We like the way Hendricks treats their customers. We have never had a bad experience there. Bryan Smith was our salesman and he was great. He took the time to make sure my husband and I purchased the color and interior that we wanted. He went above and beyond to make sure we bought the right car at a good price. We love the car and had a great experience at Hendricks. More

Beyond a Bad Experience!! I drove an hour and a half from Charlotte with price and trade agreement in hand only to be met with the classic squeeze, bait-and-switch tactics. This, after I emptied my entire ca Charlotte with price and trade agreement in hand only to be met with the classic squeeze, bait-and-switch tactics. This, after I emptied my entire car, including two children's car seats, and loaded everything into the new car. The sales person I dealt with over the phone guaranteed me that nothing would change once I arrived. Then, the New Car Sales Manager tried to reduce the agreed upon trade-in amount by three thousand dollars at the last minute, claiming that due to gas prices my car (2009 Sequoia) would be too hard to sell. What they don't realize is that it is going to cost them much more than three thousand dollars in lost business after I review and report them to Honda, TrueCar.com, and every other online site I can find. I received this service from New Car Sales Manager, Bryan Messick. Good news is, I returned to Charlotte and received a better deal anyway. More

The Honda Ridgeline is the second vehicle we have purchased from Honda Cars of Hickory within the past 13 months. There are numerous dealers in our area, Columbia, SC, to purchase vehicles from but w purchased from Honda Cars of Hickory within the past 13 months. There are numerous dealers in our area, Columbia, SC, to purchase vehicles from but we prefer to drive the 120 miles to purchase from Hickory Cars due to the quality of vehicles, nice people and the outstanding manner in which you are treated. We purchased our first car from Jay Brown and had planned to deal with him again but he was in a meeting so we had the priviledge of dealing with Aaron Shade. Both Jay and Aaron are first class and do not push you into something you are not interested in doing. The manager, unfortunately I can not recall his name, was also extremely nice and willing to work with us until we were satisfied. After agreeing to the purchase, we completed our transaction with Grace, who was just like the rest of the folks there-- extremely friendly, most knowledgeable and very, very helpful in explaining in detail all options with our purchase. We are extremely pleased with the quality of both vehicles we purchased from them. You owe it to yourself to give these folks a chance at your next vehicle purchase. More