Hendrick Honda Hickory

Attentive, friendly, listens, conscientious. I really found the mechanics (Scott Hellar) video on my vehicle informative and interesting. It was as If I was right there as he was showing me I really found the mechanics (Scott Hellar) video on my vehicle informative and interesting. It was as If I was right there as he was showing me my car and telling me everything as he examined it while I was in the waiting area. More

Jose did an excellent job servicing the 2014 Honda CRV His video did an excellent job showing the work that needed to be done on the vehicle CRV His video did an excellent job showing the work that needed to be done on the vehicle More

Marshall Parks, the salesperson, was friendly and was not "pushy" or overbearing (a definite turn-off!). Charles Harris, the sales manager, was informative, patient, and persistent, and we eventually got to "pushy" or overbearing (a definite turn-off!). Charles Harris, the sales manager, was informative, patient, and persistent, and we eventually got to a bottom line number that was acceptable. The Hendrick Certified vehicle guarantee and warranty (12 months/12,000 mile bumper-to-bumper warranty AFTER the Mitsubishi warranties expires and the 10 year/100,000 mile Hendrick powertrain warranty from our purchase date provided peace of mind and an assurance that Hendrick Motors stands behind what they sell! Michael Powell completed the purchase process quickly and efficiently. Overall, a very good interaction with the sales team. However, the vehicle was NOT washed as we were told it would be. All that was done was the tires were sprayed with "tire shine", which was also all over the wheels, and that was considered as washed? I washed the car the day after the purchase and the "tire shine" that was sprayed all over the wheels gunked-up my wheel cleaning brush! A very good sales transaction was somewhat degraded by a lack of attention to the finishing details that were agreed to. The difference between excellence and merely good is found in the details. More

Did the recall work very quick. No long waiting time car was washed before returned. No long waiting time car was washed before returned. More

Always friendly, efficient, and happy to help. We went to get some finishing touches put on my Civic and they did it so quickly and everyone was very friendly. We went to get some finishing touches put on my Civic and they did it so quickly and everyone was very friendly. More

Was able to make the appointment when it was convenient for my schedule and the communication was very good. for my schedule and the communication was very good. More

Staff was super professional and they kept me updated on repairs. Couldn’t be more pleased with the work they did! repairs. Couldn’t be more pleased with the work they did! More

Shawn Millsaps did a great job of getting our van serviced and keeping me informed. Excellent service! serviced and keeping me informed. Excellent service! More

We have dealt with this dealership for years. Always excellent. Great customer service. Recommend to all Always excellent. Great customer service. Recommend to all More

Compared to another Honda Dealership, this one made my encounter easily understandable, explained things well, communicated thoroughly, and made a bad experience from the other dealership better. encounter easily understandable, explained things well, communicated thoroughly, and made a bad experience from the other dealership better. More