Hendrick Honda Hickory

FELT LIKE I WAS TRAPPED Well this was just a weird experience.. The salesman is the only thing I do not have any complains about. His name was Ryan Buchanan. Very nice guy. F Well this was just a weird experience.. The salesman is the only thing I do not have any complains about. His name was Ryan Buchanan. Very nice guy. Feel sorry for him for having a horrible boss.. The guy that was doing my financing came over and I told him my story and he told me this. "If I start to work on this are you going to drive a car off the lot tonight." Well granted it was 7:30 and they did close at 8. Well I was kinda surprised to have a finance person tell me something like that. Even though I'm sure he was having a hard time. That just put me in the wrong mind set. Well I ignored it and we had a couple laughs but it didn't help. Looked at a couple cars and I finally found one that I liked but was a little out of my budget. I told them that the overall price is what I was trying to get dropped and the monthly payments. Well we get around 9:20-9:30. Still have not heard what my final financing price was... Just heard that my payments were $40 dollars cheaper than what they are now. Get back inside and sit at the finance managers desk and he says he had stuff waiting on him at home. Like I was holding him up. I got fed up with it. Told them I didn't wanna do anything and that I appreciated them staying over and helping. Went inside and asked for my keys and they kept talking trying to figure out what they can do to get my out in one of their cars. Then the icing on the cake is the Head Manager came out. Do not remember his name but he needs to find a different city to work in. Started being smart to me saying "I needed their car". I told him that I actually didn't need a car at all and that I could walk to work (which is no more than a quarter of a mile from where I live). Said for the salesman to get my keys and I forgot I had them and walked out, before leaving I said I appreciate them again... I left, but forgot some papers and luckily the finance manager and the salesman were still there closing up. They let me back in to get some papers and we talked and realized that I have been going through a lot and they understood what I was going through and they apologized. The finance manager was going through some things as well which can be why he acted how he did. But we left on good terms and they said they wouldn't give up on me and they would try to figure something out. But those few things really got to me and made it to where I didn't want to trade. However the GM I believe who he is should honestly find somewhere else to work and learn how to give good customer service and stop thinking he is higher than everyone else. More

Celebrating Health and Independence My 83 year old Mother decided during her recovery from surgery that she wanted to celebrate her return to independence in a new car. Based on our rese My 83 year old Mother decided during her recovery from surgery that she wanted to celebrate her return to independence in a new car. Based on our research, the Accord was a perfect fit for her. Sales Consultant Suzanne Ekonomon at Hedrick Honda Hickory was very patient and helpful throughout the whole process. She trained us how all the features operated and programmed her navigation system. Very positive experience with everyone involved at this dealership. More

The Good...and the Bad? GOOD: Generally had a good experience at HHH. Caleb Icard and Lee Killian score big marks with us for customer service and effort from the first phon GOOD: Generally had a good experience at HHH. Caleb Icard and Lee Killian score big marks with us for customer service and effort from the first phone call to the last handshake out the door (emailing pictures of vehicle, explaining car features, answering ALL our questions, tube of touch up paint, etc.). Glad there was tv for kids to watch. Facility is very clean and neat. BAD/GOOD/BAD: When we went to sign the papers, listed price was $1,000 more than the Cars.com advertised price. Was it bait 'n switch? We don't know, but the GOOD is that HHH honored the lower price, and we drove away pleased...4 HOURS later. Would recommend HHH to a friend and would buy from here again. More

A Fantastic experience Mark Buchanon and Jeremy Phillips made the car buying experience enjoyable!! True professionals, and understood my budget as well! The entire dealer Mark Buchanon and Jeremy Phillips made the car buying experience enjoyable!! True professionals, and understood my budget as well! The entire dealership is a customer centric environment!! More

My New Escape Experience From the time I was greeted in the car lot by Mr. Spencer, to the time I was sent on my way with my new Escape, I felt at ease with the buying process From the time I was greeted in the car lot by Mr. Spencer, to the time I was sent on my way with my new Escape, I felt at ease with the buying process. Lance made sure that I felt comfortable with every aspect of purchasing my vehicle. I could tell he loved his work, and that everything, paperwork, was exact and in order. I give him an A+! Molene More

Top rate experience. Can't say enough about Mark! I recently purchased a 2015 Honda Accord. Having purchased another Honda from Mark Buchannon, I was looking forward to his help with upgrading to the I recently purchased a 2015 Honda Accord. Having purchased another Honda from Mark Buchannon, I was looking forward to his help with upgrading to the latest model. He stayed in touch over the years and was always eager to hear our satisfaction with the product as well as address any of our concerns. He is very knowledgeable and provided excellent insight with matching the appropriate features with our needs. I would highly recommend Mark for assisting with the purchase of a new car. More

Best Deal Around and my sales lady Dee Durig was Top Notch Staff was welcoming and friendly. Dee was very helpful and knowledgeable. She made my car buying experience a pleasurable one. I am very happy with my Staff was welcoming and friendly. Dee was very helpful and knowledgeable. She made my car buying experience a pleasurable one. I am very happy with my new CR-V and would highly recommend this dealership for anyone in the market for a car. More

great Had a great experience I would recommend going if looking for a car all the sales men had a great attitude and we're very polite if you go I recommend Had a great experience I would recommend going if looking for a car all the sales men had a great attitude and we're very polite if you go I recommend that you ask for Brian Rutherford he was very professional and organized and very helpful and has a great personality More

Simply The Best This review actually starts back in 2007. Without going into all the details, this dealership and it's personnel have gone the extra mile for me, cons This review actually starts back in 2007. Without going into all the details, this dealership and it's personnel have gone the extra mile for me, consistently exceeding my expectations, both with product and service. I would especially like to thank Mark Buchanan for an excellent sales experience. He was extraordinarily patient with me and placed no "pressure" on me at all. The Service department has been over the top. I would like to thank Robbie Allison, Steven Gouge, and Mark Sutton. There are countless others who have interacted with me and I thank them as well. I am driving a new 2014 Honda Civic Hybrid and it has been flawless. Admittedly I am not an "aggressive" driver, but I consistently achieve an overall 50 MPG PLUS with this vehicle. Thank you Honda, Mark Buchanan, and Hendrick Honda Hickory for making this happen. More