Hendrick Honda Hickory

My new honda family Don was extremely helpful to me on my first adventure of buying a new car. He patiently answered any questions or concerns I had, both during and afte Don was extremely helpful to me on my first adventure of buying a new car. He patiently answered any questions or concerns I had, both during and after the purchase process was completed. I'm very pleased to be a member of the Honda family! More

Always a pleasant experience! We always enjoy our car buying experience and Hendrick Honda of Hickory. They treat us like family and that is rare in today's dog eat dog world of ca We always enjoy our car buying experience and Hendrick Honda of Hickory. They treat us like family and that is rare in today's dog eat dog world of car dealerships. We will continue to come back time and time again! Mark Buchanan is wonderful! He has helped us with our past three purchases and went above and beyond to help us get the best deal each time, but from dealing with Hendrick Honda of Hickory for the past 6 years we would expect nothing less. They are the best from the sales team and finance team, all the way through the maintenance team! We appreciate the relationship and all this dealership has done for us and look forward to future visits! More

Best car buying experience ever We went to trade in a lease and wanted to keep our payments the same or less and pay nothing down. Our salesperson, Joey Lankdord, worked that out fo We went to trade in a lease and wanted to keep our payments the same or less and pay nothing down. Our salesperson, Joey Lankdord, worked that out for us in five minutes. All told, we were out of there in a little more than two hours, which I think is nothing short of a miracle. More

Nice,caring and persistent professional people!!! We loved it and will be the only place we ever buy a car again. Andy was our salesman he was awesome and glad I met him. He was patient and so very ki We loved it and will be the only place we ever buy a car again. Andy was our salesman he was awesome and glad I met him. He was patient and so very kind and had answers to any and every question we had. The woman that got us the loan for the car was Grace, she was fabulous and got us our car and made sure we wasn't leaving without a new car. She also made me feel like I was making a good choice and she would make sure to take care if me. I'm glad we chose to go to Hendrick Honda of Hickory to get us a car and Im glad I met Andy and he will be the only person that I would tell anybody to go to,and the only person I will go to from now on to sell me a car. Hendrick Honda will also be the only place I buy a vehicle from again. I am a Honda lover and will be for the rest of my life and Hendrick Honda is a great place to buy a vehicle whether it be new or used!!! More

Excellent Experience Our experience with Hendrick Honda Hickory was great! We had great service from beginning to end with our salesman, Pete. He did an excellent job of a Our experience with Hendrick Honda Hickory was great! We had great service from beginning to end with our salesman, Pete. He did an excellent job of answering our questions and serving our needs without being overbearing during the process. The entire staff was super helpful even with things not involving the vehicle. They were very friendly. We enjoyed our experience and LOVE our Honda Pilot! More

Outstanding Customer Service! Brian was extremely helpful and easy to work with. Brian and his Sales Manager, John, provided me with unparalleled customer satisfaction! Happy Hon Brian was extremely helpful and easy to work with. Brian and his Sales Manager, John, provided me with unparalleled customer satisfaction! Happy Honda owner now! More

Best car buying experience ever! Lee was absolutely wonderful! I will definitely be buying every car from him and Hendrick Honda in the future! It didn't feel like we were at a dealer Lee was absolutely wonderful! I will definitely be buying every car from him and Hendrick Honda in the future! It didn't feel like we were at a dealership, but like we were with family! Everyone was excellent! More

Awesome, very helpful Kris helped us find the car we needed for the right fuel economy. We came in wanting one thing and got something way better than we ever imagined we c Kris helped us find the car we needed for the right fuel economy. We came in wanting one thing and got something way better than we ever imagined we could get. He was so awesome and helped us work through the financial details and everything. I highly recommend him! Best car shopping visit I've ever had!! More

Salesman Brian Rutherford ROCKS!! My salesman was Brian Rutherford. He was Awesome!! He never once did any high pressure selling. He showed me every feature on the car I was looking at My salesman was Brian Rutherford. He was Awesome!! He never once did any high pressure selling. He showed me every feature on the car I was looking at. He even took the time to program my phone into the car. He took his time with me and didn't try to rush me into a quick decision. He worked for me to get me the best deal possible and the most for my trade-in. I will recommend him to all my friends shopping for a new car. My experience in the end with the finance mgr however was somewhat different. I felt like he came off very arrogant!! He tried to guilt me into buying the warranty package. When I refused it, he then tried to make me feel like I was stupid or dumb for not purchasing it. He really needs to have a refresher course on customer service and how to treat a customer and not act so rude when he can't make the sale. At one point, he had angered me so badly, I wanted to just get up and walk away from the entire purchase. The only reason I didn't do that, was because Brian had worked so hard to make me happy! Something this dealership should take away from this review is, when a customer says they are not interested, more than likely you are not going to change their minds and instead of trying to make them feel stupid, respect their choice and move on. I will end this review on a positive note!! I am very pleased with my purchase and I would highly recommend Brian Rutherford to be your next car salesman. I just can't say enough on how wonderful I was taken care of my him!!! More

Comfortable Car Buying Experience This was my first new car purchase in nearly a decade. The sales and finance staff were welcoming, extremely accommodating, and did an excellent job This was my first new car purchase in nearly a decade. The sales and finance staff were welcoming, extremely accommodating, and did an excellent job to ensure that I left a fully satisfied customer. It was clear to me throughout the entire process of finding and purchasing a new vehicle that the team was committed to promoting a positive, informative, and personal experience for me as the buyer. More