Hendrick Honda Hickory

Service Department Can't Get It Right I had my car there four times for the same problem. After selling me a gas cap that I did not need and did not fix the problem they said I needed a " I had my car there four times for the same problem. After selling me a gas cap that I did not need and did not fix the problem they said I needed a "smoke test" for the emissions. They failed to do this when I took it back and waited several hours. I wasted time on my day off and had to bring it back again later. When they finally did do the test they wanted $450 just to pull the fuel tank and could not tell me how much it would cost to fix it. When we decided not to fix it they wanted $60 diagnostic fee but would waive it if we traded the car in with them on a new Honda. I am enjoying my new Nissan..... More

The service department is honest and cares about customers. Back in 2003, I purchased a Honda Element that I still have today and it has always been serviced here. I recently had a door lock replaced and I had Back in 2003, I purchased a Honda Element that I still have today and it has always been serviced here. I recently had a door lock replaced and I had issues with the door actuator afterwards. Jamie Swim took the time and effort to ensure that everything was done to have my Element repaired completely in a way that ensured I was happy to be a Honda customer. Jamie proved once again that you can't go wrong having service performed here and I will always remain a customer of Hendrick Honda of Hickory because of their concern for retaining customers through competent, reliable, and caring service for the cars they sell. More

Awesome Quality+Awesome Service. I love my Honda Fit! I leased a 2015 Honda Civic and loved that car when the lease was up just the other day, I then turned it in on a 2018 Honda Fit I love my Honda Fit! I leased a 2015 Honda Civic and loved that car when the lease was up just the other day, I then turned it in on a 2018 Honda Fit Sport. This is such an awesome small car perfect in every way. Now I must brag about my salesmen CONNER SCHWAB he is such a great young man and is very very helpful. He really was so kind and went out of his way to help me on my new lease and he is just exceptional I highly recommend him if you need a new or used car from Honda of Hickory, he will really help you a lot. He is very knowledgeable about Honda and can be very understanding and helpful. Todd Speigle from Hildebran NC More

Great Place Great place. One of the best experiences I’ve had with buying a vehicle. To the point. Mike Powell salesman and John Culp were awesome. Great place. One of the best experiences I’ve had with buying a vehicle. To the point. Mike Powell salesman and John Culp were awesome. More

Loyal Customer! I just purchased my third vehicle from this car dealership and they ALWAYS are a pleasure to work with! I also get all of my maintenance and service h I just purchased my third vehicle from this car dealership and they ALWAYS are a pleasure to work with! I also get all of my maintenance and service here...the employees are professional, trustworthy, and knowledgeable. I’ve always been skeptical of mechanics and salesmen in general, but I’ve NEVER had an unpleasant experience here. Kedron Bullock was the salesperson that sold me my 2018 Honda CRV-EX and he was so professional and efficient! More

Best car buying experience ever! 🙌🏻🙌🏻🙌🏻 Let me tell ya about my car guys 💁🏼??? Nathan Harris has been dealing with me for several years and my indecisiveness. I finally was re 🙌🏻🙌🏻🙌🏻 Let me tell ya about my car guys 💁🏼??? Nathan Harris has been dealing with me for several years and my indecisiveness. I finally was ready to trade Betsy (my old car 😂) in and no better man to call than him. He made the impossible possible. Kedron Bullock listened to all my wants and needs in the vehicle that would be great for us and we ended up picking this beautiful girl off the showroom floor 😍 Nathan brought all the paperwork to his house and drove me my car home after he worked all day and his lovely wife Jennifer needs praise for allowing him to bring his work home and welcome us into her home! He drove my trade in back to the lot and made it all possible for me. I couldn’t be happier with the car these two guys put me in and there’s no other guys I’ll ever buy vehicles from. Thanks for everything y’all do! Y’all are the real mvps 💪🏻💪🏻💪🏻 More

People matter! My wife and I recently bought two vehicles from two different dealerships. My wife loves her new CRV, but we left the dealership hoping to never retur My wife and I recently bought two vehicles from two different dealerships. My wife loves her new CRV, but we left the dealership hoping to never return. A few weeks later I had to buy a car also, but I went to Hendrick Honda in Hickory. The experience was truly a "night and day" difference. I had to drive about 50 miles further, but it was worth it. From the beginning, we were treated like they were more interested in helping us find a vehicle we could be happy with than just making a sale. The entire experience hasn't been totally flawless, but when we voiced a concern, they not only listened but immediately looked for a solution. The Sales Professional, Mike Powell, was more than just a professional. He treated us with respect, making the process much less painful than we were expecting. We truly felt like family. Mike made sure we were comfortable and satisfied with the entire experience. I had to return the next week as I found a flaw that needed fixing. The service department was courteous and efficient as well. I was in and out in less than an hour. Before I left, Mike filled the car's gas tank and even washed the car with a pressure washer to get the bugs off. This was a week after the sale! I'm am very happy with my experience and would definitely recommend Hendrick Honda of Hickory! More

Amazing! I was looking to get out of my 2016 civic for some time now, and Nathan kept telling me to come see him and he would help me out. Well I didn’t believ I was looking to get out of my 2016 civic for some time now, and Nathan kept telling me to come see him and he would help me out. Well I didn’t believe him because my negative equity seemed to be holding me back at every other dealership I went to. So I finally drove an hour and a half to see him, best decision I made! He had all of my paperwork ready and the car I liked online detailed and gassed up! He offered me the most for my trade and got my payments where I could afford them! Aaron was there ready for me to sign everything; talked me through the process and explained my lease agreement to me. They both exceeded my expectations and definitely set the standards high for car shopping! I will be making my trips here in the future even if it’s an hour and a half from me! More

Bad service department experience. I called the service department to schedule an oil change on a used civic that I had purchased from another dealership. The first two questions were h I called the service department to schedule an oil change on a used civic that I had purchased from another dealership. The first two questions were has the vehicle ever serviced at Hendrick Honda and did I purchase my vehicle from Hendrick Honda. My answer was no. The reply was can not get you in today. I would have felt better about her answer if the questions were not asked about my vehicle being purchased at the dealership. I would have thought the service department would be happy to add new customer and be able to take on oil changes with out appointments. I was willing to wait or drop off the vehicle but those options were never offered. I am a little disappointed and I will get the oil changed some where else. But I will try again in the future to see if anything will change. More

I can't believe they treat customers like this On February 24 my husband and I drove to Hickory Nc (Hendrick Honda hickory) from Summerville Sc (4 hours) after numerous calls & research on a vehicl On February 24 my husband and I drove to Hickory Nc (Hendrick Honda hickory) from Summerville Sc (4 hours) after numerous calls & research on a vehicle we had been looking for. We loved the van, traded in a newer car for the one we purchased and wrapped up paper work. Shortly after heading home we noticed that once you hit certain speeds the van would clunk. Not knowing what this could be we called the dealership the next day and they said if the problem got worse to call them back. Well come to find out that was their way of brushing off a major problem. After having the van for not even 2 months the transmission goes out completely, leaving me and my 4 children in the middle of a busy intersection and highway. Now let me remind you that this van has a Cvt transmission and we were quoted about $5500 to fix it. We were given a 3 month or 3000 mile warranty and when it finally went out we were 172 miles over the 3000 mike mark, so of course they said there was nothing they could or would do. I reached out to dealership (starting 2/25/18, a few times in between and then May 3,2018) and that’s when I got the run around. From them having me call about goodwills, to calling Nissan to see if they would help( even though it was bought at a Honda dealership), to hearing we will have to get back with you like a million times, to just not caring. That’s when I call corporate(5/14/18) and I get the run around with Alexis. She talked to Rob, Mark and even the NEW General manager David Lusk at the dealership, who all seem like they didn’t care. After getting no where with them I asked Alexis for someone higher up, with an attitude she gives me Chris Hubbard’s number who is above her(5/21/18) . After numerous calls and back and forth we got no where. Then they decided the dealership could do $500 towards repairs and corporate could do $500- so $1000 total. I told them I would talk it over with my husband but I just would figure they would do more knowing they knew about this-after all it did have 3 10 point inspections (or so they said) before it was sold to us. After being frustrated and wanting to give up, I received a call (5/22/18) from Chris who said they decided we could take it to a smaller transmission shop and we wouldn’t have to worry about little or no costs. Finally thinking we were getting somewhere and he calls back stating he didn’t know it was a cvt transmission and that it was so costly, so back to square one. Here we are May 29 and already a month and a few weeks without my van. It’s frustrating to say the least and I want people to know how they treat customers who work hard and have children. I have every call noted with date and times and what each conversation was about. I was even told the finance guy who helped with the sale no longer worked there, but guess what, that was a lie too because I spoke with him tonight to see what he could possibly help with because he’s a family man and totally understands that $5500-$6000 just isn’t going to come from a tree. More