Hendrick Honda Hickory

Best car buying experience ever! 🙌🏻🙌🏻🙌🏻 Let me tell ya about my car guys 💁🏼??? Nathan Harris has been dealing with me for several years and my indecisiveness. I finally was re 🙌🏻🙌🏻🙌🏻 Let me tell ya about my car guys 💁🏼??? Nathan Harris has been dealing with me for several years and my indecisiveness. I finally was ready to trade Betsy (my old car 😂) in and no better man to call than him. He made the impossible possible. Kedron Bullock listened to all my wants and needs in the vehicle that would be great for us and we ended up picking this beautiful girl off the showroom floor 😍 Nathan brought all the paperwork to his house and drove me my car home after he worked all day and his lovely wife Jennifer needs praise for allowing him to bring his work home and welcome us into her home! He drove my trade in back to the lot and made it all possible for me. I couldn’t be happier with the car these two guys put me in and there’s no other guys I’ll ever buy vehicles from. Thanks for everything y’all do! Y’all are the real mvps 💪🏻💪🏻💪🏻 More

People matter! My wife and I recently bought two vehicles from two different dealerships. My wife loves her new CRV, but we left the dealership hoping to never retur My wife and I recently bought two vehicles from two different dealerships. My wife loves her new CRV, but we left the dealership hoping to never return. A few weeks later I had to buy a car also, but I went to Hendrick Honda in Hickory. The experience was truly a "night and day" difference. I had to drive about 50 miles further, but it was worth it. From the beginning, we were treated like they were more interested in helping us find a vehicle we could be happy with than just making a sale. The entire experience hasn't been totally flawless, but when we voiced a concern, they not only listened but immediately looked for a solution. The Sales Professional, Mike Powell, was more than just a professional. He treated us with respect, making the process much less painful than we were expecting. We truly felt like family. Mike made sure we were comfortable and satisfied with the entire experience. I had to return the next week as I found a flaw that needed fixing. The service department was courteous and efficient as well. I was in and out in less than an hour. Before I left, Mike filled the car's gas tank and even washed the car with a pressure washer to get the bugs off. This was a week after the sale! I'm am very happy with my experience and would definitely recommend Hendrick Honda of Hickory! More

Amazing! I was looking to get out of my 2016 civic for some time now, and Nathan kept telling me to come see him and he would help me out. Well I didn’t believ I was looking to get out of my 2016 civic for some time now, and Nathan kept telling me to come see him and he would help me out. Well I didn’t believe him because my negative equity seemed to be holding me back at every other dealership I went to. So I finally drove an hour and a half to see him, best decision I made! He had all of my paperwork ready and the car I liked online detailed and gassed up! He offered me the most for my trade and got my payments where I could afford them! Aaron was there ready for me to sign everything; talked me through the process and explained my lease agreement to me. They both exceeded my expectations and definitely set the standards high for car shopping! I will be making my trips here in the future even if it’s an hour and a half from me! More

Bad service department experience. I called the service department to schedule an oil change on a used civic that I had purchased from another dealership. The first two questions were h I called the service department to schedule an oil change on a used civic that I had purchased from another dealership. The first two questions were has the vehicle ever serviced at Hendrick Honda and did I purchase my vehicle from Hendrick Honda. My answer was no. The reply was can not get you in today. I would have felt better about her answer if the questions were not asked about my vehicle being purchased at the dealership. I would have thought the service department would be happy to add new customer and be able to take on oil changes with out appointments. I was willing to wait or drop off the vehicle but those options were never offered. I am a little disappointed and I will get the oil changed some where else. But I will try again in the future to see if anything will change. More

I can't believe they treat customers like this On February 24 my husband and I drove to Hickory Nc (Hendrick Honda hickory) from Summerville Sc (4 hours) after numerous calls & research on a vehicl On February 24 my husband and I drove to Hickory Nc (Hendrick Honda hickory) from Summerville Sc (4 hours) after numerous calls & research on a vehicle we had been looking for. We loved the van, traded in a newer car for the one we purchased and wrapped up paper work. Shortly after heading home we noticed that once you hit certain speeds the van would clunk. Not knowing what this could be we called the dealership the next day and they said if the problem got worse to call them back. Well come to find out that was their way of brushing off a major problem. After having the van for not even 2 months the transmission goes out completely, leaving me and my 4 children in the middle of a busy intersection and highway. Now let me remind you that this van has a Cvt transmission and we were quoted about $5500 to fix it. We were given a 3 month or 3000 mile warranty and when it finally went out we were 172 miles over the 3000 mike mark, so of course they said there was nothing they could or would do. I reached out to dealership (starting 2/25/18, a few times in between and then May 3,2018) and that’s when I got the run around. From them having me call about goodwills, to calling Nissan to see if they would help( even though it was bought at a Honda dealership), to hearing we will have to get back with you like a million times, to just not caring. That’s when I call corporate(5/14/18) and I get the run around with Alexis. She talked to Rob, Mark and even the NEW General manager David Lusk at the dealership, who all seem like they didn’t care. After getting no where with them I asked Alexis for someone higher up, with an attitude she gives me Chris Hubbard’s number who is above her(5/21/18) . After numerous calls and back and forth we got no where. Then they decided the dealership could do $500 towards repairs and corporate could do $500- so $1000 total. I told them I would talk it over with my husband but I just would figure they would do more knowing they knew about this-after all it did have 3 10 point inspections (or so they said) before it was sold to us. After being frustrated and wanting to give up, I received a call (5/22/18) from Chris who said they decided we could take it to a smaller transmission shop and we wouldn’t have to worry about little or no costs. Finally thinking we were getting somewhere and he calls back stating he didn’t know it was a cvt transmission and that it was so costly, so back to square one. Here we are May 29 and already a month and a few weeks without my van. It’s frustrating to say the least and I want people to know how they treat customers who work hard and have children. I have every call noted with date and times and what each conversation was about. I was even told the finance guy who helped with the sale no longer worked there, but guess what, that was a lie too because I spoke with him tonight to see what he could possibly help with because he’s a family man and totally understands that $5500-$6000 just isn’t going to come from a tree. More

The Best Deal I Never Made When I started having issues with my Rogue, I contacted my long time friend Nathan Harris to see if a trade might be within my means. I told him my si When I started having issues with my Rogue, I contacted my long time friend Nathan Harris to see if a trade might be within my means. I told him my situation, what I was looking to buy and what I could afford to pay. He only asked one thing of me...."Trust me, I got you." And he did exactly that. I didn't have to haggle, argue or fight to get the best deal possible. He gave me an amazing trade-in value, the best interest rate and got my payments to fit my budget. I have warranty and two years of oil changes to go with it! To say Nathan takes care of his customers is an understatement. This man's integrity and honesty are rare traits and I would recommend him and his dealership to anyone. I absolutely love my 2015 Honda CR-V. He drove it to my house and we did all the paper work at my kitchen table. I never had to even step on the showroom floor. And best of all, it's CAROLINA BLUE! Nathan, you have no idea how much you've blessed me. I know God will richly continue to bless you and your family, both at home and your family at Hendrick Honda. I am so proud of how hard you've worked to get where you are. Keep moving up, my friend! More

Bad customer service Mark Morrow sales manager of this store needs to show little respect for repeat customers. Maybe he doesn't know managers come and go. After buying Mark Morrow sales manager of this store needs to show little respect for repeat customers. Maybe he doesn't know managers come and go. After buying few vehicles from these folks. I'm done with them. They don't value their repeat clients. Don't buy ever buy from them. More

Have you seen my car though!? I have been looking for a new car for 5 years now! Finally, found the perfect car! I reached out to Nathan and let him know what I wanted, the same da I have been looking for a new car for 5 years now! Finally, found the perfect car! I reached out to Nathan and let him know what I wanted, the same day he had it transferred from Charlotte. No questions asked. I then worked with Joey and he sent me home with the car so I didn't feel on the spot with my decision. They have made my car buying experience enjoyable and stress free. The absolute best atmosphere, all smiles and laughs. Never once did I feel pressured to buy the car. I will always purchase from Hendrick Honda Hickory from now on. Thank you all so much!!!!!! Now back to feeling like a baller with my 2015 Lexus IS250 Fsport. She bad. More

BEST car buying experience ever! So last week I messaged Nathan Harris on Facebook to let him know I was interested in trading in my Hyundai. He sent over a credit application via ema So last week I messaged Nathan Harris on Facebook to let him know I was interested in trading in my Hyundai. He sent over a credit application via email and I filled it out on my iPad and sent it back. We FaceTimed all of the options and I chose which one was best for me and then today Kedron DELIVERED my car 4 and a half hours away to my DRIVEWAY. I never had to step foot into the dealership and it was awesome! I’ve purchased a few cars over my 12 years of driving and none of them have been this easy and convenient. They went above and beyond to make sure I had everything I wanted in my new 2018 Honda Accord sport. Talk about excellent customer service! I’ll never purchase a car from anywhere else other than Hendrick and will always go through Nathan and Kedron! #DreamTeam Thank y’all again so much for everything. One happy customer here 😆 More

Great Experience Brian, Allison, Jason and Ben were great to deal with! On the ball. They worked on everything for me before i got to the dealership and got me out q Brian, Allison, Jason and Ben were great to deal with! On the ball. They worked on everything for me before i got to the dealership and got me out quickly. Brian was great about answering all my questions. I love my new car and happy with the experience. I highly recommend! Thanks guys. More