Hendrick Honda Bradenton

Sales person was Michal Knight he was wonderful and helped me purchase 2 new cars that day. helped me purchase 2 new cars that day. More

Today I came in to charge up the AC on my Honda Civic. AC was working properly it just wasn't as cold as it could be. I was told that they would evacuate the AC system, pull a vacuum and refill the refrig AC was working properly it just wasn't as cold as it could be. I was told that they would evacuate the AC system, pull a vacuum and refill the refrigerant to recommended level. When I came in I had thermometer in the vent which read 62 degrees after driving 20 mins to the service center. Tammy Hines recorded 57 degrees with her thermometer. Well after a couple hours I was then told the expansion valve needed to be replaced because the technician, Carlton said, "after some time the air was not blowing cold" Hmmm, that was never the issue with the car before. To make it worse I was then handed a quote by Ray Ramon of $1906.15 to replace the expansion valve (a part that costs $20 at AutoZone) I have never in my entire driving life been quoted such an exorbitant price for any repair!! I was told that labor was about $160 an hour and it would take up to 5 hours. Well 5 hours at $160 is $800, so I guess the $20 part at Autozone costs almost $1200 at Hendrick Honda. I have since found out how much I was gouged. The highest quote I got from other repair shops was $850 for replacing the expansion valve. Why was I being gouged so much here?!!!I drive a 12 year old car. Do you think I have the money to spend a third of what the car is worth to replace a $20 part! Beyond the obvious price gouging, there is what has become the obvious issue that this routine AC charge has damaged my entire car AC system. When the car was returned to me it was not "blowing cool and then warmer" as stated by tech. It was only blowing hot like I have the heater on. I had to pull over on my way home from service center because I was getting overheated and could not drive. It is unbelievable to me that you take a person's car which had an AC that was working properly just not ice cold and after charging him $240 to "charge up the AC" give him back a car which no longer works at all!! It should be illegal. It should have been made right on the spot! No ethics and no pride here! So folks be very wary of all these padded 5 star reviews on here. My health and livelihood are now affected by a routine procedure by "Genuine Honda Service Technicians" Seriously stay away! I will have to see what my rights are in this matter now. More

Alway a please to stop in and get one of my cars serviced and maintained by their awesome service dept . Jasmine is the service tec what a professional person to interact with. .Always courteous fri serviced and maintained by their awesome service dept . Jasmine is the service tec what a professional person to interact with. .Always courteous friendly and honest very knowledgeable. Jasmine is an asset of the Hendrick. Honda dealership. More

The dealership was Great and everything went well. This makes number 6 for me from this dealership. They’re the Best! This makes number 6 for me from this dealership. They’re the Best! More

Hendrick did a post - purchase installation of a trailer hitch on my '22 Pilot. Very well done. Tammy + parts folks were great to work with !! hitch on my '22 Pilot. Very well done. Tammy + parts folks were great to work with !! More

This dealership was very good to deal with. The salesman,, Matt Paulson, went above and beyond in service. The salesman,, Matt Paulson, went above and beyond in service. More

Great service, clear communication, good analysis of the problems with the vehicle and all of them resolved. Friendly staff and comfortable environment. problems with the vehicle and all of them resolved. Friendly staff and comfortable environment. More

Friendly and easy going. No high pressure sales tactics. Treated fairly. Would buy again from this dealer. No high pressure sales tactics. Treated fairly. Would buy again from this dealer. More

The experience was excellent Joey was very attentive to the service that the car required. He didn't miss a beat getting everything organized and making sure all the service issues would be completed. the service that the car required. He didn't miss a beat getting everything organized and making sure all the service issues would be completed. More