Hendrick Dodge

Unethical terrible customer service Terrible and unethical customer service. I was told by Dan Degroot that he would call me and quote me before doing the work. When he called and told m Terrible and unethical customer service. I was told by Dan Degroot that he would call me and quote me before doing the work. When he called and told me the price I sad "No do not do the work." I called 2 hrs later wondering why they didn't call me back to tell me my car was ready to be picked up. He said they did the work and then told me I was required to pay the bill. The shuttle dropped me off at Starbucks when I was waiting for 3 hours until it could pick me up. I went in for a recall! Never going back again. That is extremely unethical! More

Needed just a clutch, got quoted every thing else. The clutch went out on my Challenger and I had the car towed to them. I got a text from them the next day saying that they were going to look at the c The clutch went out on my Challenger and I had the car towed to them. I got a text from them the next day saying that they were going to look at the car. After (2) days of not hearing anything from them, I contacted them and they said that it was the clutch. I then called them to see how much the repair was and they told me $2,450 +/- for parts and $1,100 for labor. Which is insane. They told me I needed a flywheel and that it was on back order. At this point I figured they had torn down the transmission and saw all of this. Nope. The car was still sitting in the same place I left it. How would they have known that the car needed a flywheel if they never removed the trans to check? If the car actually needed all of those parts then fine, but the fact that they didn’t even look at it and just gave me a list of parts that make a manual trans work is laughable. They also charged me $160 for a “diagnostic” fee. Basically they got in the car put it in gear it didn’t go and said it needs a clutch. Which I already knew mind you. The issue is giving me a labor quote for changing parts that I didn’t even need. Then, on the work order it only mentioned that the clutch was bad. Not all the other parts they told me over the phone. They also left the doors unlocked while the car was just sitting outside in the parking lot. I found another shop that will do the same job for $1,300 which is in line with the prices I’ve seen others pay for the same issue which is common for my car. If you have money just sitting around and want to blow it, then take your car to them. They’ll rebuild the motor for you when you only needed an oil change. Needless to say that was my first time doing business with them and it’s most definitely the last. $160 lesson learned. More

Alignment and brakes Been dealing with Hendricks for years.Finally have a Awesome service dept From Matt Moody,Daniel Frangis,Ted head service and Tony in the shop.These g Been dealing with Hendricks for years.Finally have a Awesome service dept From Matt Moody,Daniel Frangis,Ted head service and Tony in the shop.These guys have been Awesome!! Also another Service advisor Matt.These guys have made Hendricks enjoyable to deal with.Mr.Hendricks really needs to acknowledge because these gentlemen represent his dealership very well. Great job gentlemen. Sincerely Jerry Doby More

Terrible Presentation Purchasing a vehicle is a big deal especially when you are spending over $40K. So as a customer you would think the dealer would take this seriously Purchasing a vehicle is a big deal especially when you are spending over $40K. So as a customer you would think the dealer would take this seriously and put their "best foot forward" and present that vehicle in the best possible way. Not the case at Hendrick Dodge, I made an appointment to allow them time to get the vehicle ready for a test drive, when I arrived the vehicle was pulled up to the door waiting, which was great. That was the only good thing about this experience. The vehicle was very dirty, not the typical dust that a vehicle would accumulate but more like it hadn't been cleaned since it was purchased new and this is just the exterior. The interior had an awful smell which could have been easily remedied by a vacuum and some Armorall. The dash had mud and dirt spots that could have been easily wiped away. The storage bin still had trash for in them; bottle caps, tooth picks, string, and more excessively accumulated dust. It could have been the greatest vehicle/deal but I will never know because of the lack of effort put forth in the process. If this is how they present themselves I can only imagine the level of effort when it comes to customer service. Really very disappointing! More

My new white ram Kasey is the best salesman ever. He did an amazing job getting us into the truck we wanted couldn't have asked for a better visit to a dealership Kasey is the best salesman ever. He did an amazing job getting us into the truck we wanted couldn't have asked for a better visit to a dealership More

Online purchase Had a great experience with Hendrick Dodge of Cary, NC. The internet salesman (Dave Menihan) was very helpful and working with me due to me living in Had a great experience with Hendrick Dodge of Cary, NC. The internet salesman (Dave Menihan) was very helpful and working with me due to me living in SC and being 3 hrs away. I was able to purchase the car I wanted in a timely manner as well as getting what I thought my trade in was worth. They had a large amount of cars to choose from but liluckily I was able to find the one I wanted with no problem. More

Nothing but pleased I recently purchased a new Ram truck from Hendricks and was very pleased with the experience. David Reeves did a great job matching me with the perfec I recently purchased a new Ram truck from Hendricks and was very pleased with the experience. David Reeves did a great job matching me with the perfect truck in the color I wanted. Both David and the sales manager Mike did what needed to be done to get me driving away in that vehicle as quick and painless as possible. Their prices were fantastic and I received a good price on my trade in. This is the second vehicle that I've bought from the Hendricks family and will continue to be a loyal customer. Thank you so much for making everything go so smoothly. More

Ask for Dave! My wife and I recently purchased a used 2014 RAM 2500 from Hendrick Dodge. We had been in the market for several months and had talked with multiple d My wife and I recently purchased a used 2014 RAM 2500 from Hendrick Dodge. We had been in the market for several months and had talked with multiple dealers from North Carolina to Maryland. Hendrick was BY FAR the most helpful in getting us information and willing to negotiate price. Dave Mehihan was the sales associate we spoke with by phone and dealt with when we arrived at the dealership. The vehicle was not ready for sale but we were still able to test drive it and look it over. Dave made the whole buying process extremely easy. We told him what we wanted and what we could do and he made it possible very quickly. The vehicle needed warranty repairs and had a small amount of cosmetic work that had to be addressed. Due to the work required, I was unable to take delivery of the vehicle until a week later. I contacted Dave multiple times and he answered every question and provided updated photos throughout the week even when he was not working. After I took delivery of the truck, Dave still helped me get the final details taken care of. Our vehicle buying experience was great and I am quite pleased with my 2014 RAM 2500 and the service Dave Mehihan provided! More

The Service Department is a big JOKE !!!! I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to purchase my 2011 R\T Challenger with a portion of the money going to the purchase price and the balance to me in a check.After completing the purchase it took many phone calls and 3 weeks to receive the check for the balance. Then back on July 28 2016 I encountered a problem with the front end causing me to hit a light pole "thank goodness at a low speed" after contacting Carl Napier to get info on who to contact, he quickly gave me some phone numbers to contact. One of them was the Service Department and I spike with Shawn Worczak Service Manager after explaining the situation to him he advised that the vehicle could be taken care of at the nearest Dodge Dealership. After talking with Superior Dodge of Henderson NC and them not being interested in dealing with truck since I didn't purchase it there and the bad attitude of service manager there. I decided to have vehicle towed back to Hendrick Dodge where I purchased it from since Mr. Worczak said they had a collision center and could take care of repairs there. Towed truck to Cary NC on August 8, talked with Mr. Worczak and gave him pieces of steering system. He advised he would get someone on it ASAP, after many calls and 3 weeks later the truck had not been not only checked but hadn't even been looked at by anyone at dealership. Mr. Worczak advised that I needed to have insurance company adjuster come look at vehicle and determine damage this was done3 days later after insurance adjuster called me to find out where vehicle was since the Dealership had no record of vehicle being there. I advised him of where it was parked on dealers lot. Recommendation and estimated cost of repairs were given to Service Department. Several more week passed and several more calls made voice mails left with no return calls until days later, nothing done to vehicle after 6 weeks of being there and me paying 6 weeks of price for rental vehicle. Well vehicle finally was moved to collision center, vehicle been there for almost 3 weeks as of 10-7-2016. Yes vehicle been down at Hendrick Dodge Dealership for 2 months and still there. Rick Hendrick "owner" was even contacted about lack of concern for customer by Dealership to no avail. Very disappointed with dealership and Dodge in general, I have owned Dodge vehicles since 1994. Trusted Mr.Hendrick to have well run dealership since he is from my home county of Mecklenburg County, Virginia, but thanks to Mr. Boyd for opening a new Dodge Dealership in South Hill, VA, "Boyd Dodge Jeep" I will have a new dealership to deal with if and when I do get my vehicle back. More

Dave Menihan equals professional salesman I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am su I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am sure Dave will achieve executive level at Hendrick Dodge is he continues with his passion for treating his customers with the utmost priority and honest answers. More