Hendrick Dodge

The Service Department is a big JOKE !!!! I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to purchase my 2011 R\T Challenger with a portion of the money going to the purchase price and the balance to me in a check.After completing the purchase it took many phone calls and 3 weeks to receive the check for the balance. Then back on July 28 2016 I encountered a problem with the front end causing me to hit a light pole "thank goodness at a low speed" after contacting Carl Napier to get info on who to contact, he quickly gave me some phone numbers to contact. One of them was the Service Department and I spike with Shawn Worczak Service Manager after explaining the situation to him he advised that the vehicle could be taken care of at the nearest Dodge Dealership. After talking with Superior Dodge of Henderson NC and them not being interested in dealing with truck since I didn't purchase it there and the bad attitude of service manager there. I decided to have vehicle towed back to Hendrick Dodge where I purchased it from since Mr. Worczak said they had a collision center and could take care of repairs there. Towed truck to Cary NC on August 8, talked with Mr. Worczak and gave him pieces of steering system. He advised he would get someone on it ASAP, after many calls and 3 weeks later the truck had not been not only checked but hadn't even been looked at by anyone at dealership. Mr. Worczak advised that I needed to have insurance company adjuster come look at vehicle and determine damage this was done3 days later after insurance adjuster called me to find out where vehicle was since the Dealership had no record of vehicle being there. I advised him of where it was parked on dealers lot. Recommendation and estimated cost of repairs were given to Service Department. Several more week passed and several more calls made voice mails left with no return calls until days later, nothing done to vehicle after 6 weeks of being there and me paying 6 weeks of price for rental vehicle. Well vehicle finally was moved to collision center, vehicle been there for almost 3 weeks as of 10-7-2016. Yes vehicle been down at Hendrick Dodge Dealership for 2 months and still there. Rick Hendrick "owner" was even contacted about lack of concern for customer by Dealership to no avail. Very disappointed with dealership and Dodge in general, I have owned Dodge vehicles since 1994. Trusted Mr.Hendrick to have well run dealership since he is from my home county of Mecklenburg County, Virginia, but thanks to Mr. Boyd for opening a new Dodge Dealership in South Hill, VA, "Boyd Dodge Jeep" I will have a new dealership to deal with if and when I do get my vehicle back. More

Dave Menihan equals professional salesman I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am su I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am sure Dave will achieve executive level at Hendrick Dodge is he continues with his passion for treating his customers with the utmost priority and honest answers. More

Hendricks Dodge sales I have bought before from Hendricks dodge and will again as long as have sales people like Dave Menian and staff that worked with me like Gregg in f I have bought before from Hendricks dodge and will again as long as have sales people like Dave Menian and staff that worked with me like Gregg in finance A1 !! WILL NEVER go back to Hendricks Kai used cars , only good thing was the service department , when they put a new motor in the 2011 Kai I had bought 6 months before it blew. More

Better than the beach area I have been looking for the model truck I bought for 6 months. I found several Myrtle Beach area but nobody really wanted to deal. Hendricks Dodge did I have been looking for the model truck I bought for 6 months. I found several Myrtle Beach area but nobody really wanted to deal. Hendricks Dodge did want to sell their vehicle. The service was good, people friendly, vehicles are clean. More

Great experience I Traveled from three states away to pick up a challenger...vehicle was exactly as described and in exact condition as described. The salesman i commu I Traveled from three states away to pick up a challenger...vehicle was exactly as described and in exact condition as described. The salesman i communicated with was Dave. He was very pleasant and professional on the phone and the same in person. The managers were all very professional as well. I had no complaints whatsoever...and would recommend this dealership to anyone without hesitation. Thanks again, Dave & Hendrick Dodge! Robert More

Service has been great I've only had service on my vehicles here, but I have to say I trust these guys and that's not an easy thing for me. I have dealt with dealerships w I've only had service on my vehicles here, but I have to say I trust these guys and that's not an easy thing for me. I have dealt with dealerships who push you to buy a car from them when you take your own car in for service, as if your car isn't worth working on. I have dealt with dealerships who find things wrong, when working on another thing, but I had no symptoms of that problem when driving the car, so I always sat in the waiting rooms dreading when my service guy would walk out to update me. I would wonder if it really was true, that while working on my brakes, my water pump was 'going out' ? I don't feel that way at Hendrick Dodge. I know if they find anything else wrong with my car, it's the truth. I have been taking my vehicles here for the last 9 years, from normal car inspections, periodical maintenance, oil changes to repairs, and have always had courteous service, fair prices for repairs, and quick responses to my problems. Their number is in my phone, so I feel assured when I go out on the road that someone will be there when I need them. More

The Sales and Service are deplorable Hendrick Dodge has to be the worst car buying and service centers I have ever experienced. From the start we should have know. The sales manager was w Hendrick Dodge has to be the worst car buying and service centers I have ever experienced. From the start we should have know. The sales manager was way too pushy, did not listen to what we were saying to the point of being rude. We decided to go ahead and buy anyway. The car was dirty when we first test drove it, they told us they would clean it up for us, car was still dirty when we came back. Next day they told us it had been fully detailed, the same trash dirt was still on the car, they took it back a third time, still same trash and dirt inside the car, but they shined up the tires good. 2 days after purchase, we needed to go back because they filled out the paperwork wrong. One month after owning we got pulled over for invalid plates. They could not process the registration since they never did an inspection, but also never bothered to let us know. We had just been in the week before to have an oil change done, (no one bothered to let us know that the car was done many hours ago) now we had to go back a second time to correct their mistake. One month later still no registration. We have made numerous phone calls all ending with we will call you back, no one ever does. Trying to actually speak to the person who can help is impossible. I feel like the ratings on here are cannot be accurate. Every single person we have dealt with, (and there are many so far) did a poor job from start to finish (well we are still working on getting it finished). I would have a hard time believing this is an isolated incident. More

Great Place Went to Hendrick and met with a man by the name of Carl Napier. Really cool guy - understands his cars- and does nothing but look out for you. Also ve Went to Hendrick and met with a man by the name of Carl Napier. Really cool guy - understands his cars- and does nothing but look out for you. Also very patient as my purchase took about a month and he did not once attempt to rush me into it. Would surely go back if I were to buy another vehicle. More

Thank you Brandon I visited the dealership today after i had a bad morning and I called my friend Abby Fowler that works in the call center and she told me to come up a I visited the dealership today after i had a bad morning and I called my friend Abby Fowler that works in the call center and she told me to come up and talk to Brandon and he helped me out and was able to get me in a car that i could afford and not a high payment and they are some great people and i just want to say thank you More

New car without pressure Very easier to communicate with and knowledgeable about their vehicles. Zero pressure and was willing to send as much time I needed to make my decisio Very easier to communicate with and knowledgeable about their vehicles. Zero pressure and was willing to send as much time I needed to make my decision, even test driving the same car twice. More