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Hendrick Dodge

Cary, NC

4.6
104 Reviews

81 Mackenan Drive

Cary, NC

27511

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Showing 104 reviews

November 18, 2021

Very friendly and quick service. It's always a breeze having my car serviced here. More

by rrdurante36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 19, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

November 17, 2021

Went for service without an appointment and they quickly got me in and serviced my vehicle. Got special pricing with a Mopar coupon! Great, fast service! More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 19, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

August 12, 2021

Great service with knowledgeable technicians and ease with getting an appointment that’s convenient for the customer ! More

by grillzilla467
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Laakso, Travis Winters, Mike Coffey
Aug 16, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

August 04, 2021

I had my 2013 Dodge Avenger serviced at Hendrick Dodge to have 3 parts installed, 2 recalls, a separate repair and the tires rotated; first time there. The work was accomplished in a timely manner and I am s More

by rosered857
Recommend Dealer
Yes
Employees Worked With
I was in Service; not sales...can't rate your Sales people.
Aug 07, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review. I do apologize about the floor mat and we will get 100% right on your next visit.

June 25, 2021

Yesterday I was at Hendrick Dodge to get some repairs on my 2020 Challenger windshield washer pump. I was charged for the repairs, I was not happy about the charges. I do not do business with people who doe More

by d3man13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Jun 29, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience. Upon further looking into it was rodents that got into the engine compartment and chewed through the tubing. This unfortunately is not a warranty item. If you would like to discuss further please call me on my direct line 919-388-4526. Aaron Westphal Retail Operations Manager

Jun 30, 2021 -

d3man13 responded

I worked for a Company where we believed in customer satisfaction number 1 ! We had a Repair Department which I was in charge of. We repaired Tools, Electric, Air, and Hydraulic Jacks. Many times our customer would send a tool in for warranty repair, sometimes the tool was abused [non-warranty] but we would repair it under warranty, then on the invoice we would explain what the problem was and letting them know we did repair under warranty. In doing so we keep a Happy Customer and some cases we give our customer an opening to sell his customer a tool or product to fix the problem. Happy Customer Happy Life ! Now for my situation, this is how I would have handle it, repair it under warranty then explain to the customer we repaired it under warranty and then offer a solution so it won't happen again. I never got to see the parts, this was the first time I use the windshield washer and it didn't work. Who is to say that this might have happened on your property ? I bought the extended warranty so I don't have to deal with billed repairs. I only have 2100 miles on my Challenger. Now my car I love it, Hendrick Service not so much. This was the first time I used your Service Department, and a Very Bad Experience it was. So I see that Hendrick Dodge doesn't value their Customer's as high as I would and I see that Hendrick Dodge needed that $ 240.00 more than I did. When you don't treat customer's the right way they tend to not be a repeat customer, that would be me [not a repeat customer]. You know and I know you could have done this repair under warranty if you wanted to, but you decided not to. If that is how you feel, well I guess I will have to live with it. I Just Will Never Buy A Car From Any Hendrick Company, [EVER], and pass my bad experience to all my friends and family. You Have A Good Day !

March 13, 2021

you guys were great ..the best test drive ever,,,looking for buying soon next month...best pricing. and customer service ...a lot of cars and Trucks............ More

by JeffPennacchio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Johns
Mar 15, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

December 17, 2020

Do not buy a ram unless you want to have problems in under 36000 miles and they just tell you oh sorry nothing we can do. Had my fuel pump go bad at 30,795 miles and just because it was 3 years old in S More

by Davidkalmo2385
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryce
Dec 21, 2020 -

Hendrick Dodge responded

Please reach out to me directly. Aaron Westphal Retail Operations Manager. 919-388-4526 direct line

November 01, 2020

Awesome customer service! Had the best car buying experience. From North Carolina to North Dakota they made it very comforting to purchase this vehicle. 100% worth buying from them. More

by andrea.haider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Nov 05, 2020 -

Hendrick Dodge responded

Andrea, thank you for taking the time to share your thoughts and review. Enjoy your new Ram

August 03, 2020

I’ve always had great customer service at Hendrick Dodge!!!! Most recently, I took my Durango in for an issue and Chris in service was my advisor. He went above and beyond for me and stayed in contact More

by Susan M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 05, 2020 -

Hendrick Dodge responded

Susan, thank you for sharing your experience and review.

April 11, 2020

Salesman Derek helped us all the way thru the entire process. All around great experience. Would recommend highly Derek to anyone. Great dealership everyone was friendly More

by rjbeck76
Recommend Dealer
Yes
Employees Worked With
Derek Gualandri
Apr 13, 2020 -

Hendrick Dodge responded

Thank you for taking the time to share your thoughts and review. Derek and the entire Hendrick Dodge Ram Cary team appreciate you