Hendrick Chrysler Dodge Jeep RAM

Michaels was professional -But dealership let me down. We went to Hendrick Dodge with a $10000 deposit to purchase a 2014 Mazda CX5. The advertised price was $15,890, So we wanted to finance 5,890 as we We went to Hendrick Dodge with a $10000 deposit to purchase a 2014 Mazda CX5. The advertised price was $15,890, So we wanted to finance 5,890 as we set our limit at financing no more than $6,000. We looked at the car and I took it out for a test drive. I liked it and told the salesman that we wanted to buy. They did some paperwork and "in-office" sales staff discussions where we were excluded. Then they came back to me with some paperwork and wanted me to go to finance to finish out. The price they handed me was $16,889. Which was $1000 higher than advertised and out of our budget range. I told them I would have to pass on the deal and was about to walk. Then they said -well what if we could discount it to get the price back under the original $15,890 and you get the ad-on features free. I still wanted to walk because my trust for them had dropped to ZERO. But I didn't listen to my better half and said OK. After too much waiting time and pushing to get paperwork signed because they were trying to close the store -they handed me my paperwork and keys and sent me on my way. The next day -I was reviewing the paperwork and found where they charged me $16.699 for the car -which was not what we had agreed on. And there was a $290 charge for oil changes when I told them very clearly that I didn't want to pay for oil changes through them. Their service department has more bad reviews than I can even count or read in one day. I would never trust them to change my oil. But I told them clearly before we agreed on anything and when they kept trying to sell me this extra or that extra and I VERY CLEARLY told them that I didn't want to pay for anything other than the advertised price of the car. So how did the car price end up at $16,699 with $250 for oil changes that I didn't want? VERY VERY shady dealership. Be forewarned. If you must buy a car from them -take a lawyer with you to make sure you are not getting cheated -because they obviously will do so with every chance they can get. The original unwanted $1000 features were Nitrogen in the tires (totally unnecessary) -which is probably to prevent corrosion to the wheel within the tire from condensation -from standard air. Newer wheels are powder coated everywhere. This powder coating thoroughly protects your wheels from corrosion making Nitrogen unnecessary. Besides -where would you fill your tire with Nitrogen if it goes low? hmmmmm..... Food for thought! Another portion of the added charge was for non-factory floor mats which advertise the dealership with their name in big bold letters. So they want to charge you for advertising for them. The floor mats are very bulky and obnoxious. They probably buy them wholesale in bulk for $40 per set and charge you $250 for them. Third item is a re-programming of the GPS so that you can track where your kids (or whoever) are driving or how far they have gone. For people whose kids have grown and moved on -this is an absolutely unnecessary feature. And the fourth item is a piece of plastic laminate on the door edges to protect your car from dinging other people's doors. I don't know about most drivers -but my problem is not dinging other people's doors because I take care to not damage other people's property. The true problem is with others who could care less about dinging my doors. But this doesn't protect you from that. So it is another totally useless feature. So they say that these four items are worth an additional $1000 on your purchase price -plus any interest you might pay on that $1000 over the next 4-6 years. I say B.S. If you really want customers and want to advertise -give those items away for free instead of trying to jack your customers for every cent you can steal from them. Or at least do not put it on the car unless the customer requests it. And the reason for changing my rating is because there are too many shifty practices going on here -and likely the same with most dealerships. It is the reason why I vowed back in 1984 to NEVER buy another car from a dealership. I should have stuck to that vow. More

To God be the Glory This was the best experience I’ve ever had here and I really recommend my salesman of the year Dakembi Baker for an excellent job well done. Thanks ag This was the best experience I’ve ever had here and I really recommend my salesman of the year Dakembi Baker for an excellent job well done. Thanks again Hendrick Chrysler Jeep and Dodge for everything!!! More

Awesome Experience Mathew did an awesome job! Would definitely buy another vehicle from them. They went above and beyond to find my Mustang GT Convertible! I’m in LOVE😁 Mathew did an awesome job! Would definitely buy another vehicle from them. They went above and beyond to find my Mustang GT Convertible! I’m in LOVE😁 More

Best new car buying experience in North Alabama. I went to plenty of dealerships looking to purchase a vehicle for my wife and myself. Everyone that I went to thought they could pull a fast one on me I went to plenty of dealerships looking to purchase a vehicle for my wife and myself. Everyone that I went to thought they could pull a fast one on me because we’re younger. I found the vehicle I eventually purchased online and figured it couldn’t hurt to go look at it and see what they could do for me. I called down the day prior to visiting and spoke to Mr. Michael Carter. I told him what I was looking for, and what I’d like to do and he set me up with an appointment for the next day. I drive an hour and a half without any intention of buying a vehicle. As soon as I got there Michael was on top of it. He was ready with all the information with the vehicle and already had it pulled around for a test drive. He was with us throughout the entire day ordeal of purchasing our vehicle, very patient and understanding the whole way. He is one of their best employees. I would definitely purchase another vehicle from him. More

Michael Carter was a great salesman Michael Carter is a great salesman he is very engaged with his customers and we really enjoyed our experience here at henrick . I would recommend Mich Michael Carter is a great salesman he is very engaged with his customers and we really enjoyed our experience here at henrick . I would recommend Michael when you go there, He is a man of his word go check him out . Thank you Michael Cater 👍🏽👍🏽👍🏽 More

Excellent Corey was very informative and very helpful. He made the process smooth and handled our visit quickly and efficiently. He was in contact with us all w Corey was very informative and very helpful. He made the process smooth and handled our visit quickly and efficiently. He was in contact with us all week leading up to the visit today leading to our purchase! More

My experience at Hendricks in Hoover I wouldn't go any place else to purchase a car. Great customer service, I'm very pleased. I would refer anyone to give you guys a visit. I wouldn't go any place else to purchase a car. Great customer service, I'm very pleased. I would refer anyone to give you guys a visit. More

Happy I am very happy.the sale lady was the best ever! She was very helpful. Nice and worked get hard to get us a car. I am very happy.the sale lady was the best ever! She was very helpful. Nice and worked get hard to get us a car. More

Thank You To Hendrick Chrysler Dodge Jeep and Ram of Hoover, I want to thank Robert Hooks for his Professional, Friendly and Courtesy service during my car b To Hendrick Chrysler Dodge Jeep and Ram of Hoover, I want to thank Robert Hooks for his Professional, Friendly and Courtesy service during my car buying experience. Robert made sure I was happy with the vehicle as well as the color before the buying process started. He went over many features that most vehicles do not have, to make sure I understood how they work on my Journey SE (ex: tire locks). He also made sure the GPS was set up so I can know the location of my vehicle at all time. I wont to especially thank him for setting up my phone to connect to the vehicle (hands free talking). I am happy and excited to take my Journey on a journey. Thanks to Hendrick’s staff and Robert Hooks for making this process easy and enjoyable. I will recommend my family and friends to Hendrick of Hoover. Thank You Audrey Miles More

DeAndre He was great every time we call him and every time we ask bout the car and really great telling us all bout the car and I would tell everyone to come He was great every time we call him and every time we ask bout the car and really great telling us all bout the car and I would tell everyone to come there to get a car I love my car thanks deAndre More