Hendrick Chrysler Dodge Jeep RAM

Rude! Doesn’t listen! I visited on September 29th so I have had time to reflect on my experience. My experience was awful! This dealership is extremely busy the salesman d I visited on September 29th so I have had time to reflect on my experience. My experience was awful! This dealership is extremely busy the salesman didn’t pay attention to any of my concerns. The financial guy John Porter doesn’t have any customer service skills. He’s very rude, pushy, & a fast talker. I can not believe they have an individual like him working there. But then again they need people like him to help closed the deal. Go to another dealership that listens and takes there time with helping you make a decision. Instead of throwing in your face we sale more cars than anybody else in Birmingham and basically you’re just another number to add. More

Thrid time is a charm! So, I just purchased a third car from Hendricks and again I am very pleased with the experience! Excellent customer service, friendly people and a ve So, I just purchased a third car from Hendricks and again I am very pleased with the experience! Excellent customer service, friendly people and a very good diverse inventory. More

Awesome Buying Experience! James helped me with my purchase all the way from Mississippi, every step of the way! He went above & beyond for customer satisfaction! Awesome buyi James helped me with my purchase all the way from Mississippi, every step of the way! He went above & beyond for customer satisfaction! Awesome buying experience and excellent customer service! Love this dealership! More

New Rubicon Great buying experience. Talked to them on the phone and James found the Jeep we wanted. We completed the entire deal without out having to haggle. Th Great buying experience. Talked to them on the phone and James found the Jeep we wanted. We completed the entire deal without out having to haggle. They gave us a great price up front. Once at the dealership it was a simple process to get the new Jeep and we are very pleased. More

BEST SALESMAN/DEALERSHIP EVER ROBERT HOOKS IS A FRIENDLY, FAST AND PROFESSIONAL SALESMAN...ROBERT TOOK HIS TIME WITH ME SHOWING AND SETTING UP CAR DEVICES, I SLSO GOT FREE CARWASH ROBERT HOOKS IS A FRIENDLY, FAST AND PROFESSIONAL SALESMAN...ROBERT TOOK HIS TIME WITH ME SHOWING AND SETTING UP CAR DEVICES, I SLSO GOT FREE CARWASH FOR A MONTH More

Great job My experience with Hendrick Chrysler was a Great experience Mr. Hooks was very polite and professional he kept in touch and let me know every thing th My experience with Hendrick Chrysler was a Great experience Mr. Hooks was very polite and professional he kept in touch and let me know every thing that was going on from the beginning to the end. He has a satisfied customer and I will return in the future and recommend others. Thanks for getting the deal done More

Great great service Adam is a great salesman took time for your needs and got quality stuff I would recommend him to anyone will be a lifetime member here Adam is a great salesman took time for your needs and got quality stuff I would recommend him to anyone will be a lifetime member here More

Very helpful and friendly in experience I would definitely shop there again or recommend them to anyone interested in a new or used car purchase and friendly in experience I would definitely shop there again or recommend them to anyone interested in a new or used car purchase More

Great Customer Service - Robert Hooks Robert Hooks delivered great customer service. He thoroughly explained the products and buying process, which helped me make an informed decision. I w Robert Hooks delivered great customer service. He thoroughly explained the products and buying process, which helped me make an informed decision. I will certainly recommend others. More

A Very Poor Experience My jeep stopped running Friday morning - 09/14/18 I had it towed to the dealership because there is a recall on it. The dealership got back to me (Ji My jeep stopped running Friday morning - 09/14/18 I had it towed to the dealership because there is a recall on it. The dealership got back to me (Jimmy) on 09/21/18 to tell me the oil cooler was broken and my engine was rattling - the bottom. I asked how they determined this and how that part fails. I was told they weren't sure. They quoted me $6500 plus labor to put a new engine in $5500 plus labor for a used engine. I asked them to please look at it and determine how it failed - as I was hit in a hit and run (Jeep was parked and in first with ebrake) a month prior and was it damaged and just missed because I'm not leaking oil/have no oil spots in the driveway or where I park at work. I was told they would put it on the lift - because somehow they determined the oil cooler failed without putting it on the lift and looking at what's wrong with it. I was told this on 09/21/18 - It is 09/28/18 and I have had to get my husband involved because they still have not put it on the lift to diagnose it, have not fixed the recall, have not stated why or how the oil cooler broke or was damaged. Telephone calls are not returned in a timely manner. Oh and when I had it towed to the dealership - because it is a 2008 Wrangler - Manual with less than 100k miles on it, I asked for a loaner car - they don't have them - there is a 3 week wait list - ... it's been three weeks that they have had my vehicle - no answers just "please hand us $6500 to $5500 plus labor" - I would not recommend. It's the worst experience I have ever had ever. I should have towed it to a mom and pop shop that would at least act like they care. More