Hendrick Chevrolet Hoover - Service Center

Oil change, tire rotation, factory recall, and engine light Patrick Johnson was a pleasure to deal with. He was friendly, honest, and helpful. He was a good communicator and someone that we look forward to wo Patrick Johnson was a pleasure to deal with. He was friendly, honest, and helpful. He was a good communicator and someone that we look forward to working with in the future. More

They scratched my vehicle during a scratch repair IMG_1661.JPGIMG_1693.JPG I left my vehicle with Hendrick about a month ago. They were supposed to repair a small scratch on my passenger door. It sat IMG_1661.JPGIMG_1693.JPG I left my vehicle with Hendrick about a month ago. They were supposed to repair a small scratch on my passenger door. It sat at Hendrick for two weeks and after numerous calls they finally told me to pick it up and they would schedule a day for this repair. I scheduled the date for about a month out. I dropped my vehicle off at 8AM on a Monday (the date and time for my appointment). I gave them a couple of days and with no response capped them. Tyler Thrash told me that it wasn't done and he couldn't make them work any faster. I called him back two days later and he said it would be done later that day. I showed up Friday night to pick up my 2017 SS 1LE with 1800 miles, and it was extremely dirty, and had dirty hand prints all on the inside. When I got my car home, I realized that there were two scratches on the vehicle and immediately notified Tyler Thrash. That was one week ago. I wouldn't recommend anyone buy a vehicle from this dealership. If you have a paint issue, I wouldn't take it here for repairs unless you want additional scratches and a very dirty This is the worst service I've ever experienced. I've also complained about this to many people and several have also had bad experiences here. After this service I'm also going to advise these other people to submit a review to shed light on this dealership. More

Excellent Service - timely and accurately I just had my first service on my Tahoe and the service experience was fantastic - Professional, timely and accurately serviced. Awesome! With the pro I just had my first service on my Tahoe and the service experience was fantastic - Professional, timely and accurately serviced. Awesome! With the professional sales staff and efficient service department - this dealership is AWSSOME. More

Repair Services We recently had our Buick repaired and the staff in the repair/services shop are above the rest - outstanding; Sheryl - our repair specialist provide We recently had our Buick repaired and the staff in the repair/services shop are above the rest - outstanding; Sheryl - our repair specialist provider us a loaner without us asking and also provided her cell # for immediate contact, she kept me and my wife updated at all time. We had used Royal Buick a month earlier and didn't like the services nor the customer service staff; not sure if this is your normal service approach, but you sure got it right with us; highly recommend you Guys at any time!!! Jim & Candice B.; More

Service experience The service center works diligently to get the work done on my car in a timely, professional manner. They're always willing to help and keep me infor The service center works diligently to get the work done on my car in a timely, professional manner. They're always willing to help and keep me informed of needs or problems with my car. They perform factory recalls in an appropriate time frame and they fix things that I may have missed. The mechanics are awesome and the ones I've dealt with are straight forward and honest. I like that!! More

Paul Borge is the best! I purchased my Dodge Charger at the end of 2012 and ever since the guys in the service department and body shop have always gone the extra mile. They I purchased my Dodge Charger at the end of 2012 and ever since the guys in the service department and body shop have always gone the extra mile. They are always so personable and helpful. It is always a happy experience to visit this shop. Paul, Jimmy, and Todd are like family now. More

Happy service experience I brought my Corvette to Hendrick Chevrolet for service because my car was making some noises I was unfamiliar with. My service advisor, Joseph, spent I brought my Corvette to Hendrick Chevrolet for service because my car was making some noises I was unfamiliar with. My service advisor, Joseph, spent extra time with me going over the car and explaining to me the issues with the vehicle. They called me from their test drive to be confident that we were talking about the same things. He also spent extra time with me when I picked up my car to make sure I didn't have any questions about more service issues or features on the car that the sales team may have missed or that had arisen since my purchase in September. The service manager, Alex also called and made sure I didn't have any questions and to be sure that all of the issues that I was concerned with had been addressed. Overall my service experience with Hendrick was top notch. More

BAD TRUCK Sales went fine friendly courteous and kind. The new 2015 Silverado does not run smoth adn gets bad gas mileage. 18.5 MPG HiWay. Not as good as my old Sales went fine friendly courteous and kind. The new 2015 Silverado does not run smoth adn gets bad gas mileage. 18.5 MPG HiWay. Not as good as my old 2005 Silverado. Now no one cares. They tell me that is the way it suppose to run. I don't buy it and I will not accept it. Something has to change. OR ELSE! More

Impressed with Service Department I did not purchase my vehicle from Hendrick, but it is the closest Chevy dealership to me. Therefore, I decided to use them for my service and mainte I did not purchase my vehicle from Hendrick, but it is the closest Chevy dealership to me. Therefore, I decided to use them for my service and maintenance. I usually can tell by a service department if I want to do future business with a dealership (i.e. purchase another vehicle). I will certainly continue to use this dealership for all my vehicle needs. Their Service Department was friendly and efficient. I could not have asked for a better experience. More

Very Slow Service I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me I brought my Impala in to have some recall work done on the ignition, so while I was there, I asked them to change the oil. The service tech asked me if I was going to wait and I asked him about how long it would take. He told me that it would take long and they would have me out of there in no time. Well, after two and a half hours, I went out and asked how much longer it would be and I was told they were in the middle of it and it would be ready in about 10 minutes. After 45 minutes, I went back out and asked again and this time I was told that it would be much longer. Well, at about the three hour and twenty minute mark I was told my car was ready. I understand that some things take longer to fix once you get into it but be realistic in your time estimates. Rather than sitting for almost four hours, I could have had someone from work come to pick me up, at least I would've gotten some work done. Now, what work they did do was done properly... I guess that's a good thing. More