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Hendrick Chevrolet Hoover - Service Center
Hoover, AL
367 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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367 Reviews of Hendrick Chevrolet Hoover - Service Center
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January 30, 2020
Trey Henderson is a good salepreson he made sure i was satisfied before i left and made sure i was taken care of i came in with and chevy mabliu 2015 and left out with 2020 Equinox. I will tell everyone satisfied before i left and made sure i was taken care of i came in with and chevy mabliu 2015 and left out with 2020 Equinox. I will tell everyone i know to go Hendricks Chevrolet and talk to Trey Henderson he will make sure you right. More
by Lakesisha
Employees Worked With
Trey Henderson
December 31, 2019
I love Mark's attention to detail, and knowledability. They really know customer service should be done. Nice clean service bay is a plus also. They really know customer service should be done. Nice clean service bay is a plus also. More
by Pickens_lamont
Employees Worked With
November 22, 2019
Mark never returns any form of communication. Have 2000 Cadillac DeVille, Hunter Green brought into this dealership by Weil's towing this past September. Car has ignition issue that involves ignition key c Cadillac DeVille, Hunter Green brought into this dealership by Weil's towing this past September. Car has ignition issue that involves ignition key can't be inserted into ignition port on steering column. GM strike delayed Hendrick from obtaining necessary parts to repair the problem. Car has all 4 windows partially down and sitting out with no tarp/covering to prevent water damage. More
by jeffmathis409
Employees Worked With
October 26, 2019
service Service department did a great job when I had my Chevy serviced yesterday. James was friendly and helpful as I checked in forthe appointment and then Service department did a great job when I had my Chevy serviced yesterday. James was friendly and helpful as I checked in forthe appointment and then after my vehicle was done. More
by Michele
October 21, 2019
Fast and relaxing Dealership honored by last free oil change even though the time period had expired! Very user friendly and made my day! Service representative was kno Dealership honored by last free oil change even though the time period had expired! Very user friendly and made my day! Service representative was knowledgeable. More
by Zz
Employees Worked With
James Taylor
October 15, 2019
Great job Amanda was very friendly and was willing to help me. She stayed after work and called me to let me know my car was ready!! She made sure I got a renta Amanda was very friendly and was willing to help me. She stayed after work and called me to let me know my car was ready!! She made sure I got a rental car so I could get back and forth to work. She greeted me with a big smile and kept me updated. I Love her great customer service More
by Rachel Anderson
October 10, 2019
Amanda and the service department was amazing during my visit. They were very helpful and guided me through the process! I would recommend this service department to everybody! visit. They were very helpful and guided me through the process! I would recommend this service department to everybody! More
by Prissy2016
Employees Worked With
Amanda Nicholls
September 30, 2019
Great service as always from my Service Advisor Mark Sullivan, Let's me know what's needed when I need it. Thank you Hendrick Chevrolet. Sullivan, Let's me know what's needed when I need it. Thank you Hendrick Chevrolet. More
by Airlinefreak
Employees Worked With
September 25, 2019
attempted fraud on Extended warranty Had truck in twice for bad shifting and engine light. waited two weeks for part. Then told an external part on the trans was not covered under Power t Had truck in twice for bad shifting and engine light. waited two weeks for part. Then told an external part on the trans was not covered under Power train nor extended coverage. discussed with service advisor twice but he still I would have to pay. I refused and went home found my extended warranty. It said virtually any break down would be covered. called him back and read it to him. he said he would check with "them" called again and only then he agreed It was covered. If I had trusted the advisor I would have been defrauded. Now I am concerned I will be punished if I take my truck in for Oil change and tire rotation I have already paid for. More
by Sad Tom
Employees Worked With
September 23, 2019
Awesome service!! Brought my car to the service department and had an amazing experience. They are very professional and courteous. I highly recommend bringing your car Brought my car to the service department and had an amazing experience. They are very professional and courteous. I highly recommend bringing your car into service here. They will not disappoint. More
by Chevy girl
