Hendrick Chevrolet Hoover - Service Center

We had a fantastic experience. My daughter brought her vehicle in for the first time by herself and we felt like she was very well taken care of. People always say to watch out let My daughter brought her vehicle in for the first time by herself and we felt like she was very well taken care of. People always say to watch out letting women take cars because they will try to take advantage of you. We actually had a young lady as her advisor and she made my daughter feel very comfortable and at ease. We appreciate the kindness and honesty shown by this dealership. More

Tyler did great with helping me with all my services on my vehicle. I would highly recommend him if you very need anything done. my vehicle. I would highly recommend him if you very need anything done. More

I have been a loyal customer of the service department in Hoover for ten years, and they have received all of my business and I’ve never had an issue before now. I took my 2009 Silverado in for service 2/09/ Hoover for ten years, and they have received all of my business and I’ve never had an issue before now. I took my 2009 Silverado in for service 2/09/22 and was told I needed an engine, and because of supply chain issues an engine would be slow to get. I didn’t want to buy a vehicle so I agreed. I ask if they could provide a loaner vehicle during my waiting; my service provider informed me that there were no loaners available, but that she could get me a rental through Enterprise and that they(by my understanding)(Hendricks) would pay a portion of the rental. I checked every Friday to see if a motor had been located and if I needed to turn the car back to Enterprise. I also checked with Enterprise to verify the agreement with Hendricks was still valid. The day that I rented the car I was told what size car that I was to get per their (Hendricks) agreement. After the month and a half long period I returned the car-paid-according to Enterprise my portion of the remaining balance. I went back to Hendricks having received a call notifying me that my truck was ready now 04/05/22 and got my truck. Forward fast two months and my credit card is hit with all the charges from Enterprise that were supposedly paid(to my understanding)by Hendricks. Spoke with my service provider and she said she was unsure and that she would check with accounting and get back to me…no call-I went to see her face to face and she takes my address and info, promise to send it upstream and that was in July no further response…lessons learned. Everything in writing from this group from now on. More

This dealership is the only one I will go to in Birmingham. They always take the best care of me. Brittany had me this time and she was great! Birmingham. They always take the best care of me. Brittany had me this time and she was great! More

Brittney was amazing! ! She had my car done real fast. I was in and out in no time. She was sweet and informing the entire time. If you need any service done on your vehic ! She had my car done real fast. I was in and out in no time. She was sweet and informing the entire time. If you need any service done on your vehicle make sure you come to her!! More

Hendrick always does such a great job, from customer service to quality of work. Britney was very communicative throughout the whole repair process. service to quality of work. Britney was very communicative throughout the whole repair process. More

I'm not from Alabama so finding a dealership to keep my vehicles in tip-top shape was a priority. Hendrix Chevrolet was recommended to me so i decided to give them a try. I am so glad I did. My go to man vehicles in tip-top shape was a priority. Hendrix Chevrolet was recommended to me so i decided to give them a try. I am so glad I did. My go to man is Mark Sullivan. He is awesome! He works with me & my tight schedule to keep me & my family traveling safely. I will not be going to any other dealership for service. Thanks Mark!!! More

Tyler is always very helpful and explains everything that will be done in that service visit. will be done in that service visit. More

Britney was great during our service visit! I will definitely be bringing our Acadia back her. I will definitely be bringing our Acadia back her. More