Hendrick Chevrolet Hoover - Service Center

This is a negative 10 review! ! We dropped off our truck 12/07, talked to Mark ( scheduled an appointment) told him we was going on vacation and would need the truck back 12/18. ! We dropped off our truck 12/07, talked to Mark ( scheduled an appointment) told him we was going on vacation and would need the truck back 12/18. Mark called 12/12 Tuesday. We was in port so we could call him back. He said parts had came in and would be truck would be repaired later that day. We reminded him we had to have the truck back 12/18 He said he remembered. 12/18 we went to pick up the truck. The truck was NOT READY. Then Mark changed his story… said Friday when the tech was replacing the switch, the other ones began breaking. Wait, he said the repair was done on Tuesday, 3 days earlier. Was then told the parts would be in either that day, Monday, or on Tuesday. He said they would come get the truck to do the repair because we need the truck for work. Tuesday 12-19, I called Steward Pike , told him what was going on. He told me he needed to talk with Mark to get to the bottom of it. He called me back at 11:30am. Mark was still telling the second story, which story is true? Was then told the tech did not realize the switches was in different sections. How ? He had to remove the cover to check them . He had a parts list to request the correct part (s). Was told that they were going to check on the tracking, shouldn’t this have already been done ? At 4:30 pm Mark called. No parts has arrived still. They missed the one day shipping, what does that mean ?? When was the repair actually started? When was the parts really ordered? I feeling like they DO NOT CARE, and just want me to shut up… well I am not just going to shut up! I demand answers and will contact their corporate offices and Chevrolet if necessary!! CAUTION THEY SO DO WHAT THEY TELL YOU THEY WILL ! More

Great service by Tyler! Easy to work with and quick to get back to me. Easy to work with and quick to get back to me. More

I was in this Dealership 3 months ago and got an oil change and tire rotation. They did not reset the new tire rotation 'tire pressure sensors' correctly. On Dec 5, I got in my auto and the Front Right change and tire rotation. They did not reset the new tire rotation 'tire pressure sensors' correctly. On Dec 5, I got in my auto and the Front Right tire sensor was showing 20 psig. All the other tires were showing somewhat correctly. I checked the front right with a gauge, and it read 34 psig. So I assumed there was some malfunction with the tire sensor on the front right. I made an appointment to have this checked out. When I arrived, they discovered that the last tire rotation, someone did not correctly reset the pressure sensors. And it was Really, my back right tire that was going flat, not the front right tire. They discovered a nail and they did a repair. I was thankful that they could repair. When I checked the tire pressure on my dashboard, the two Right tires were 34 psig, and the two left tires were at 31 and 30. To get an above average rating, I would have thought they would have made sure all four tires were at the same good pressure. But, i guess that they really only checked the two right tire psig. More

Mark was great, got me in and out quickly and kept me informed! Love the Hendrick team! informed! Love the Hendrick team! More

Service was great I will be back for all my service needs, Thanks Mark for all your help. needs, Thanks Mark for all your help. More

Went in for service on my Silverado and Mark greeted me right away . Had me in and out in less than an hour. right away . Had me in and out in less than an hour. More

Britney helped me get my light bulb changed in my car and didn't charge me. She was so sweet to help me today. I could have cried didn't charge me. She was so sweet to help me today. I could have cried More

Mark Sullivan did a great job helping with my vehicle when I was traveling out of town. when I was traveling out of town. More

Britney saved my life multiple times at this dealership! Won’t ever go anywhere else! Won’t ever go anywhere else! More

As shared earlier with Nicole, this is MANY times overdue - I will buy another car, if for Zero reason, for Mark, Nate, Kaitlyn and the remainder of those I get the pleasure of interacting with. Excellence i - I will buy another car, if for Zero reason, for Mark, Nate, Kaitlyn and the remainder of those I get the pleasure of interacting with. Excellence in customer service is a dying thing. Thank you. More