Hendrick Chevrolet Hoover - Service Center

Great experience in both collision and service department. Responsive and provide great status updates through out process department. Responsive and provide great status updates through out process More

I had a horrific experience with the Service Department. I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised the service advisor Brian Bouchillon that I had couponS (plural), and he told me to bring the coupons in ONCE THE SERVICE WAS COMPLETED. I did exactly as advised, and that's when everything went South. When I went to pick my vehicle up and presented the service advisor Britney with the coupons (Brian was not there), she told me that only one coupon could be used per service date. The manager Steward Pike was called to help facilitate the issue. After waiting for approximately 20 minutes, Steward Pike told me that he could not use my MAIN COUPON which was 20% off service, because it had to be "present upon write-up". Mind you, we did everything by phone because I dropped the vehicle off on the 15th, and once the diagnostic was completed on the 18th, I was presented with a list of issues via an online link. I spoke with Brian on the 19th, where I told him about the coupons I had. Brian told me to bring the coupons in once the service was completed (service was completed on the 24th), I then brought the coupons in on the 27th as advised by Brian. The service department manager, Steward Pike, even went as far as to replay the recorded conversation I had with my service advisor to verify that I was indeed told by Brian to bring the coupons in at the time I pick up my truck. HOWEVER, after Steward Pike listened to the recording, he denied me the opportunity to utilize my 20% off coupon because I didn't physically come present the coupon in person, although I was told by the service advisor Brian Bouchillon to bring my coupons when I come pick up the vehicle. To top it off, Steward Pike the service department manager, was EXTREMELY condescending & degrading while speaking to me. Steward treated me very cold-hearted and he lacked empathy, compassion, and understanding. I'm very disappointed in Chevrolet as a company. To have someone like Steward representing a reputable company like Chevrolet makes me question the values and morals that Chevrolet has. I spent thousands of dollars with Chevrolet during this particular service visit, not to mention, the Chevrolet Suburban and Chevrolet Tahoe that I currently have. Chevrolet's Mission is to provide customers with the best buying and servicing experience in the auto industry, however, I had a horrific experience mainly with Steward Pike. I was degraded and spoken to in a way that made me feel less of a human, he was very condescending and lacked empathy, respect, & compassion. Is this what Chevrolet stands for now? I'm deeply saddened, hurt, and traumatized by my experience. To add to this horrific experience, after spending thousands of dollars to fix my truck, it is STILL vibrating when I reach a speed of 40-45mph. Lord help me. So sad. More

I love coming to Hendrick Chevrolet in Hoover,Mark always greets me with a smile. greets me with a smile. More

Great people at the service department met me at the designated time and were very helpful and understanding with the problem. They had me in and out and on my way. Great to have a service department li designated time and were very helpful and understanding with the problem. They had me in and out and on my way. Great to have a service department like yours to help me. Thanks More

Friendly and knowledgeable service. I have not been disappointed yet. I have worked with Alex, Caleb and Jesus. Again, I wasn't disappointed in the way I was treated. Thanks! I have not been disappointed yet. I have worked with Alex, Caleb and Jesus. Again, I wasn't disappointed in the way I was treated. Thanks! More

Jesus Rojas is an excellent service representative and I would recommend him to anyone taking their vehicle in for service. would recommend him to anyone taking their vehicle in for service. More

Tyler in service was great! Helped me with all my cars needs and I will definitely be back Helped me with all my cars needs and I will definitely be back More

Tyler Kent was my advisor and helped me out a lot when I brought my truck in TJ get the oil changed brought my truck in TJ get the oil changed More

Mark is exceptional! He is prompt, easy to talk to, knowledgeable and always available. I recommend him! He is prompt, easy to talk to, knowledgeable and always available. I recommend him! More

I really appreciate the work and support I receive from Mark and Hendrick. I’ve been working with them for years and they have always been super helpful. Mark and Hendrick. I’ve been working with them for years and they have always been super helpful. More