Hendrick Chevrolet

Great Buying Experience I received exceptional customer service and was given a great price for the Impala I was looking for. Devin made me and my family feel welcome and he I received exceptional customer service and was given a great price for the Impala I was looking for. Devin made me and my family feel welcome and he was very personable. I would definitely recommend this dealership to my family and friends! More

Very comfortable buying experince It was not our intent to purchase a vehicle this last Saturday. We were shopping in earnest because I had recently switch jobs and started working in It was not our intent to purchase a vehicle this last Saturday. We were shopping in earnest because I had recently switch jobs and started working in an office again after working from home six years or more. We were a one car couple in desperate need of a second car but wanted to wait till the one car was paid off before buying the second one. The sale rep (Mike) selection, and environment simply escalated that timeline for us which is what my wife really wanted desperately to provide her some day time freedom while I was at work with the 'only car we had'. The purchase of our new 2015 Chevy Sonic LT now means she isn't home bound while I'm at work. Back to the buying experience; was absolutely no pressure whatsoever, and Mike was eager to answer all our questions and provide all the information we were requesting as quickly as possible. There were a few issues along the way but they were dealt by Mike Simpson and the other staff at the dealership effectively. I would recommend this dealer to anyone! Regards, Kenneth Carter More

Satisfied Great experience with salesman Devin made me feel very comfortable and nothing was to much to ask for. He had knowledge of the vehicle that I was show Great experience with salesman Devin made me feel very comfortable and nothing was to much to ask for. He had knowledge of the vehicle that I was shown. More

Second to none Mr Alexander was great!, showed great patience and paid great attention to detail.. Made me feel as if I was a person and not a number. Mr Alexander was great!, showed great patience and paid great attention to detail.. Made me feel as if I was a person and not a number. More

above and beyond the call of duty! Ol' Doc Wes reviewed Hendrick Chevrolet - Hoover — 5 star August 11 at 9:13am · . When has anyone ever walked into a car deale Ol' Doc Wes reviewed Hendrick Chevrolet - Hoover — 5 star August 11 at 9:13am · . When has anyone ever walked into a car dealership and actually wanted to knowing what awaited them in trying to 'make a deal'....one may think this is a paid commercial....it's ain't....that's right, I'm southern and a physician to boot....was driving a broken 2010 Silverado on Sunday evening, July 12, 2015, after visiting friends in TN. I had just made a 6 hour drive from Bathe Springs, thru Florence...Muscle Shoals...Cullman....Decator...down I-65 to Hendrick's of Hoover...all at 40 mph and 3,000 rpm to keep the engine from over-revving while the wife was on the smart phone trying to find someone open for a truck repair or trade with high gear gone....watching the rear-view on the interstate while barely maintaining minimum speed on the interstate trying to keep from getting run over...at 5p.m. on SUNDAY EVENING just before closing I walked in and said, "I need a truck." Some physicians may be rich, this one isn't....but that is the reason my wife and I both had to be home for 7 a.m. the next morning to return to work in a small town...Eufaula, AL. I was introduced to a client advisor, Darryl Fuhrman who undoubtedly has to be one of the kindest men I have ever met....(please don't change Darryl) and when I couldn't afford a new one he involved two other men...Jody Marsxen(sales manager) and Chris Bell(financial manager) and needless to say we had a ride home to Eufaula and to work the next morning. While I am sure lots of folks have bought trucks I bet none have in the fashion these men did the job! While trying to access bank records and couldn't, talking to my banker, multiple inquiries and resources...it looked hopeless and I even had patients from Eufaula offering a a 'ride' home as they were passing through! Quitting time came and went...Chris put his wife and family on hold for a dinner date...Darryl worked tirelessly into what stretched into darkness...and Jody stayed close to assist. At 9:30 p.m. they are were trying to let me detail the buy before I left for home after transferring luggage from a weeklong trip and a broken transmission....I said no....I just want to be on the road and in my bed so they gave me an "IOU" if and when I make it back to Hoover....so thoughtful! We made it to bed in Eufaula at two a.m. after unpacking and to work on time the next day!....it's not that the trip was successful but that there are people that still care and didn't leave their post until someone they didn't know was well cared for! ....if the NASCAR driver Hendrick really does have ownership in this business, or whoever in Hoover,AL or elsewhere...take note...the above named individuals need recognition in such an HONORABLE way....they are a TRUE ASSET and when Wanda's vehicle need's replacing, I want to break down in Hoover a the Hendrick Dealership! Thanks guys for treating her and I so well! More

New Volt My Volt was nearing the end of the lease. I took it in to the dealership for recall work. I asked Darryl Fuhrman when the 2016 Volts would be arrivi My Volt was nearing the end of the lease. I took it in to the dealership for recall work. I asked Darryl Fuhrman when the 2016 Volts would be arriving and he told me 4th quarter and asked me if I would be interested in a 2015. since there was going to be at least a 3 month gap between when my lease was up and the 2016s would be available I told him I would be interested if the price was right. A while later I drove home in a 2015 Volt. Darryl worked very hard to make it happen. More

Fantastic Went in just to look and browse. Darryl talked us in to coming inside because it was so hot. Had water for us before we got to his desk. Told me to de Went in just to look and browse. Darryl talked us in to coming inside because it was so hot. Had water for us before we got to his desk. Told me to describe exactly what I was looking for. After a couple of minutes he had a truck that met all of my requirements & then some. Could not ask for a better day. I told my family that's the most expensive bottle of water we had ever bought. More

Great Sales Rep Great customer service and got me in the car I needed. Thanks for the great job. Also followed up to make sure I was still happy with my purchase. Bes Great customer service and got me in the car I needed. Thanks for the great job. Also followed up to make sure I was still happy with my purchase. Best service ever. More

Friendly but VERY SLOW!! We stopped at Hendrix to see a used car parked near the street. All the people were very friendly, but they were also VERY slow. It took a long time We stopped at Hendrix to see a used car parked near the street. All the people were very friendly, but they were also VERY slow. It took a long time for the salesman to find the price of the car. We waited on them to find the key so we could do a test drive. We made up our minds quickly, but that was the only thing that was fast. We waited on the car to be detailed; we waited on the finance guy (which we thought would be the fast part since we were making a cash purchase). We signed form after form after form after form!! Then we waited on them to bring the car around so we could leave. It really shouldn't take all day to buy a car especially since there's no finance paperwork to do. We like the car, but we most likely won't do business here again. More

Lies! Found a truck online, so I put in my information and they called me to set up an appointment. I set it up, two hours before I was supposed to be there Found a truck online, so I put in my information and they called me to set up an appointment. I set it up, two hours before I was supposed to be there I noticed the truck had been removed from the online inventory, so I called to confirm it was still available, spoke to the sales manager, he readily confirmed it's availability and looked forward to seeing me. I arrived only to learn they had wholesaled the vehicle. He lied to get me to the lot and attempt to sell me something more costly! Wasted four hours of my time, and a half tank of gas. More