Hendrick Chevrolet

awful ! I purchased a used car almost 3 weeks ago and still haven't got it. I was told that the vehicle had not went through service or detail yet and that th I purchased a used car almost 3 weeks ago and still haven't got it. I was told that the vehicle had not went through service or detail yet and that the issues with it would be fixed...the paint was chipped and scratched and the windshield was cracked along with being filthy. They kept it a week and half and I pick it up and the paint was touched up in spots...it didn't even match. I get down the road and notice the windshield is still cracked. The car had not been detailed because the previous owners garage opener was still on visor. I took car back the next day and was told they would only fix the windshield and scratches. I told them the window made a noise, the tire light was on, the right door made a awful noise, and the console was ripped. They implied the issues would be fixed in service or else I would not have purchased this vehicle. They have had the car now almost 3 weeks and I was told they are just going to touch up the paint again only. Needless to say I'm very unhappy with this I should have purchased elsewhere. I even ask for my trade in back and they refused. They have cashed my check (I paid cash plus trade in) and I have yet to enjoy my car. Save yourself and purchase elsewhere! I do have to say my salesman was great but apparently upper management is the problem More

Outstanding customer service Kasey was very helpful in putting me in the right car and at the right price. He was friendly and knowledgable. I would highly recommend Hendrick Chev Kasey was very helpful in putting me in the right car and at the right price. He was friendly and knowledgable. I would highly recommend Hendrick Chevrolet Hoover to anyone thats looking to buy a new or used car. Gregory Johnson More

Semi Annual Service I brought my car to the dealership today for my semi annual service and as usual they did a great job. I got their a bit late 8:45 or so but they sti I brought my car to the dealership today for my semi annual service and as usual they did a great job. I got their a bit late 8:45 or so but they still got me out in under an hour and a half. When i got there I was many cars back in line so I figured it would be a few hours...but they beat my expectations. More

Great service Helpful, friendly staff, from the mechanic to the service advisor. They were very willing to help me get an issue resolved due to a previous recall/wa Helpful, friendly staff, from the mechanic to the service advisor. They were very willing to help me get an issue resolved due to a previous recall/warranty repair. More

Poor Service and Sales Coordination and Communication I'll make this quick.... The dealer tried to charge me for service covered under a warranty. The dealer recanted on our agreed upon deal because I'll make this quick.... The dealer tried to charge me for service covered under a warranty. The dealer recanted on our agreed upon deal because they claimed someone purchased the car online. Then the dealer tried to force me into buying a more expensive vehicle after determining that my credit and income is excellent. More details below... I took my car in for service. While there, I spoke to Jeremy Ivy about possibly acquiring a new vehicle. I was blown away by the 2015 Tahoe's and knew immediately that I had to own one. I informed him that my car was in service and he said he would handle it while I returned to work. That's where things went downhill FAST. Justin in service informed me that I would need to pay $500 for repairs that were covered under a Recall. After further digging, I determined that he was trying to lie and force me into paying for services that were "recommended". My salesman told me not to worry and that he would have my car ready that afternoon. After agreeing to the terms on the new car, I scheduled an appointment with Jeremy to pick up the vehicle the next day. When I got there, I was informed that the car "just sold on ebay". I was then pressured into buying a new more expensive vehicle. After remaining firm, we located a vehicle in Foley, AL and Jody "tried" to make me a deal that would "make things right". Well that included purchasing a vehicle with less features/options for more money. While waiting for Jeremy and Seth to figure things out, Justin from service calls me to see if I want my car serviced. He didn't even realize that I had already picked up my car! Miraculously, Jeremy called to say that the original vehicle was still available and his GM said "first come first serve". Why wasn't that the policy when I came to pick up the car during our agreed upon time? At any rate, this dealer tried to do a bait and switch after determining that my credit worthiness was exceptional, my income was high, and that I had cash to put down on the vehicle. They decided to sell me a more expensive car by lying to me. NEVER go to this dealer, ever! More

ignition switch I was very satisfied.I love the speed of service,the wait of the service wasn't long,they were very nice to me. I enjoyed the waiting area. I was very satisfied.I love the speed of service,the wait of the service wasn't long,they were very nice to me. I enjoyed the waiting area. More

Excellent experience I purchased a Tahoe at Hendrick and it was a great experience. My salesman, Lonnie, was both professional and friendly. The process was quick and I am I purchased a Tahoe at Hendrick and it was a great experience. My salesman, Lonnie, was both professional and friendly. The process was quick and I am very happy with my purchase. More

ANGRY FIRST BUYER I HATE THE FACT I EVER BOUGHT MY FIRST CAR FROM HENDRICKS BECAUSE I HAVE NOT HAD MY CAR FOR A GOOD TWO WEEKS AND IN THE FIRST FEW DAYS I STARTED HAVIN I HATE THE FACT I EVER BOUGHT MY FIRST CAR FROM HENDRICKS BECAUSE I HAVE NOT HAD MY CAR FOR A GOOD TWO WEEKS AND IN THE FIRST FEW DAYS I STARTED HAVING PROBLEMS WITH MY BRAND NEW 2015 CAMARO. I TOOK IT BACK TO THE DEALER TO RETURN IT BECAUSE OF THESE PROBLEMS THEY TOLD ME THAT THEY COULDNT TAKE IT AND THAT IT DIDNT MATTER IF I HAD MY CAR A DAY OR TWO THAT THEY REFUSE TO TAKE IT BACK SO THE SECOND WEEK I BRUNG IT BACK TO THE DEALER THEY GAVE ME THE RUN AROUND THE DEALER ONCE I GOT TO WHERE I WAS SUPPOSE TO BE I SHOWED THEM VIDEOS AND PICS OF THE THINGS THAT WAS WRONG WITH MY CAR THEY DID NOT DO A DIGNOSTIC TEST ON IT THEY SAID FROM LOOKING AT MY CAR THAT THEY DIDNT SEE ANYTHING WRONG WITH IT. I AM VERY ANGRY I HATE I EVER BROUGHT A CAR FROM THEM I TRIED TO GET INCONTACT WITH MY SALESMAN FROM THE DAY I GOT MY CAR STILL TO THIS HE HAS NOT YET TO RETURNING ANY OF MY CALLS. THE SERVICE IS HORRIBLE I WOULD NEVER REFER ANYONE TO THIS DEALER. NOW I AM STUCK WITH A BROKEN NEW CAR THAT THEY REFUSE TO RUN A DIGNOSTICS TEST ON OR TO TAKE IT BACK. SO THEREFORE I ABSOLUTELY HATE HENDRICKS CAR DEALERSHIP IN HOOVER AL More

Quality Vehicles Customer Relations here is superior in great service and exhibits can do attitudes for customers. The dealership has some great sales staff and a supe Customer Relations here is superior in great service and exhibits can do attitudes for customers. The dealership has some great sales staff and a superior management team to back good decisions and seal the deal. More

amazing sales experience and second to none service. The sales experience was awesome. Very knowledgeable staff. Got me in and out as quickly as possibble. I have since went back 3 times to have my truck The sales experience was awesome. Very knowledgeable staff. Got me in and out as quickly as possibble. I have since went back 3 times to have my truck serviced. The service department goes above and beyond everytime! More