Hendrick Chevrolet

Alright The original car I wanted was not available and so they suggested an alternative one. I decided to go and check it out. The alternative one was no The original car I wanted was not available and so they suggested an alternative one. I decided to go and check it out. The alternative one was not available. It needed to be run through their service department to check it out. However, it turned out that I would not be able to get the car the next day as promised. I would get my car about a week later. It needed a part. While I am glad that they fixed the part before delivering it to me, I wish they had just been up front and honest about the time frame. I didn't have a car and they did give me a loaner. Andrew Johnson was a great client adviser. He was nice and was willing to help me even on his day off. However the same could not be said about the financial person Josh Brown or the other adviser that helped me with a loaner car. More

Awesome Dealership!!!! This dealership went above and beyond to take care of my family's needs to get into a car with a better monthly payment. We got a better car than we h This dealership went above and beyond to take care of my family's needs to get into a car with a better monthly payment. We got a better car than we had with a cheaper payment!! You can't beat that!!! Thank you Keith, Seth, and Danielle!!!! More

Satisfying. Great expirence overall..we are satisfied with our purchase and that the people at hendrick Chevrolet were able to work with us to get us right where Great expirence overall..we are satisfied with our purchase and that the people at hendrick Chevrolet were able to work with us to get us right where we wanted to be in the vehicle of our dreams! More

Great experience Hendrick Chevrolet in Hoover, Al. Is great! Seth Franks and Tyler Thrash made my car buying experience very pleasant. Everything from sales to the Ser Hendrick Chevrolet in Hoover, Al. Is great! Seth Franks and Tyler Thrash made my car buying experience very pleasant. Everything from sales to the Service department with Steve Sapp is outstanding. More

Excellent Experience Great experience. Trevor was great. We couldn't make a deal on the first 2 cars we wanted but he kept looking over a few days and staying in contact w Great experience. Trevor was great. We couldn't make a deal on the first 2 cars we wanted but he kept looking over a few days and staying in contact with me and we found a car I liked that we could afford. More

Civic si Great dealership to go to. Everyone was friendly and tried to make my experience a great one. Got a great deal on my car, and Seth was a very big help Great dealership to go to. Everyone was friendly and tried to make my experience a great one. Got a great deal on my car, and Seth was a very big help to me. More

I had a great experience there. I truly enjoyed my time and the help that Christie Taylor provided for me was great. She was helpful and attentive to my needs and wants. I will defin I truly enjoyed my time and the help that Christie Taylor provided for me was great. She was helpful and attentive to my needs and wants. I will definitely look her up in my next car needs. More

Amazing I found the used car I loved and when it had a dent in it. They said they couldn't fix it and they knew I was upset but they went above and beyond to I found the used car I loved and when it had a dent in it. They said they couldn't fix it and they knew I was upset but they went above and beyond to find a way to fix the dent so they could sastify there customer. When I get older I will definitely be back to this wonderful dealership!! More

2015 Cadillac Escalade ESC I came here after being denied by my credit union of 9yrs due to short credit history. When I entered this dealership everyone was super nice. My sale I came here after being denied by my credit union of 9yrs due to short credit history. When I entered this dealership everyone was super nice. My sales person Christy gave me all the details concerning my purchase . Needles to say I didn't feel rushed or hesitant about this purchase because she worked quickly and efficiently with NO BUMPS in this experience. GREAT EXPERIENCE INDEED More

Bait and Switch This dealership displayed a classic case of bait and switch. I had been contacting them about a car they had on their website for about a week. I am l This dealership displayed a classic case of bait and switch. I had been contacting them about a car they had on their website for about a week. I am located in Memphis, and for me to drive almost 4 hours to look at a car, it needs to be a good deal. After much communication with the dealership (through documented text messages), I decided to come look at the car. After driving nearly 4 hours, I got to the dealership and they stated that the car was in CALIFORNIA! I attempted to show them the documented texts where they told me I was going to be able to test drive the car, and how there was never any mention of the car not being in Birmingham, but they refused to look at my texts. One of the managers, I don't know her name but it was a young lady with brown hair, kept trying to shift the blame back on me saying that she "didn't know what kind of wording the associate had used that would make us think the car was there." I volunteered to email them the pictures of the texts, but she wouldn't even entertain the idea. She kept making excuses that they use a 3rd party call center to schedule their appointments, and how the person we spoke with didn't even work with the dealership. I called the number I had been texting with and it was a call center and of course they couldn't give me any explanation. After all of my inconvenience, all the dealership could offer me was that I could buy the car sight unseen still (yeah right), or look at their brand new models (which would naturally cost 15k more than the one I had been looking at). A man manager said that they have a 99% satisfaction rate so we could trust buying the car sight unseen, which just made me laugh. Apparently I look stupid enough to believe that. This dealership is unethical and practices bait and switch. No wonder the yelp reviews are so bad. The fact that a company and employees can treat people like this and get away with it is baffling and completely unacceptable. More