Hendrick Chevrolet

Communication I was disappointed with this dealership at first as my BF bought his truck from here so I assumed it would be decent. However I had to get a manager i I was disappointed with this dealership at first as my BF bought his truck from here so I assumed it would be decent. However I had to get a manager involved in my buying process due to the sales manager trying to “sell” me on something that wasn’t true. The Salesman was new...a bit unorganized but he was nice. Finance ended up having to correct several issues with my paperwork at the end due to Sales Mgr's lack of communication. I had to make several trips back to Bham to correct my paperwork...but I appreciated Doug Hill and Shameka assisting me with getting my contract fixed. Shameka and her willingness to address my concerns to make sure I was satisfied was refreshing. Customer Servic More

Bait and Switch Bait and switch. They advertised a 2013 truck with 55k miles and good price at $ 18k, but it wasn’t on the lot. I called about it, and several days la Bait and switch. They advertised a 2013 truck with 55k miles and good price at $ 18k, but it wasn’t on the lot. I called about it, and several days later they called back saying that it was at the Hoover Chevrolet dealer. I made an appointment to see the truck, but when I got there they could’d find the truck. While they were looking for the original truck, the salesman was looking at their other inventory, and found another 2013 truck with 63k miles, but was a loaded up model at $23k. I told the salesman I wasn’t interested in paying that much more. They then went through the apologies for not having the original truck, and they offered and I bought the second truck out the door for $1 9.5k. Since it was at one of their other locations, they had to ship it in, and it was to be delivered the next Mon. or Tues. Rather than doing the paper work two times, I opted to give them a check for the full amount, which they were supposed to hold, which of coarse they didn’t. The truck didn’t come Mon., or Tues, OR Wed, OR THURS., at which time they informed me they wouldn’t sell me the truck. BUT THEY would find me another one, and they did. Five years older and double the miles, but at the same price. It took me over three weeks to even get my money back. Remember, they were going to hole my check, but deposited it. They ended up tying up my money for over five weeks. Oh yea, I recommend they highly if you like being taken advantage of. More

Great overalls experience Great service great people alex, devin, and kanesia really did a great job helping me purchase my car and it was also fun to hit the gong thanks guys Great service great people alex, devin, and kanesia really did a great job helping me purchase my car and it was also fun to hit the gong thanks guys More

Rushed and just thrown into something First off, I came to Hendrick already with a car in mind I wanted and instead of showing me the particular car I was shown others then told and guaran First off, I came to Hendrick already with a car in mind I wanted and instead of showing me the particular car I was shown others then told and guaranteed I was going to get put in one and signed the papers on it just to get "thrown" in a car I didn't want. It was like they were going to put me in what they wanted and that's not right More

Great We loved the way the sales manager was willing to work with us and wanted to work with us. We had a great experience and would recommend Hnedrick to a We loved the way the sales manager was willing to work with us and wanted to work with us. We had a great experience and would recommend Hnedrick to anyone. More

2018 Tahoe# about it brand new I bought a of brand new 2018 Tahoe premier the bumper came off they replaced a bumper but with a different color Bumper that doesn’t match up with t I bought a of brand new 2018 Tahoe premier the bumper came off they replaced a bumper but with a different color Bumper that doesn’t match up with the Tahoe they put a Plasket bumper on there and I am not pleased More

Great People Traded a 2013 truck for a 2015. Scott Tatum did everything he could to make me happy and that's not easy because I'm a tough customer and I'm also his Traded a 2013 truck for a 2015. Scott Tatum did everything he could to make me happy and that's not easy because I'm a tough customer and I'm also his father. If it wasn't a good deal I would walk even though he is my son. I wasn't looking for a truck but as the saying goes, they made me a deal I had to take and I couldn't be happier. I love my "new" truck and I'm glad my son works for a great dealership with great people. More

Great buying experience! Went in to test drive a new vehicle. Everyone was super nice and helpful. Our salesman, Brandan, was a great, no pressure guy. Even though I had pre-a Went in to test drive a new vehicle. Everyone was super nice and helpful. Our salesman, Brandan, was a great, no pressure guy. Even though I had pre-approved financing they were able to beat it and make the sale. I have a vehicle that I absolutely love! More

I don't like dealerships but I enjoyed buying my truck here I usually hate dealerships, the haggling, the hassle, the wait etc. Alex Eastman made my visit here pleasurable. I traded in my car on a used Toyota I usually hate dealerships, the haggling, the hassle, the wait etc. Alex Eastman made my visit here pleasurable. I traded in my car on a used Toyota Tacoma and Alex made the car appraisal process efficient, and he tried his best to keep me happy. I wasn't as pleased with the appraisal value of my car as I was hoping to be but then again, who ever is? I ended up accepting the offer after a little negotiation and traded my car in on the Tacoma. I love my truck. I highly recommend this dealership and especially Alex Eastman. Be sure to ask for him if you visit. More

Ben Is Awesome!! Ben is the real deal. This car was hubby’s 45th Wedding Anniversary Gift. They made us feel special-Go see Ben!!!! He won’t let you down : ) Ben is the real deal. This car was hubby’s 45th Wedding Anniversary Gift. They made us feel special-Go see Ben!!!! He won’t let you down : ) More