Hendrick Chevrolet

Garett’s micromanaging style was disheartening and counterproductive by creating less trust in the buying process. He posed as if to greet and thank me for coming in but the conversation was more abou counterproductive by creating less trust in the buying process. He posed as if to greet and thank me for coming in but the conversation was more about the salesperson’s knowledge and level of experience. He stated incorrect information and when directly addressed, he dismissed it stating the high volume of vehicles Hedrick’s has. His arrogance was suffocating and his presence was unnecessary. My salesperson Kaelah was intuitive and attentive. I walked into the dealership, made eye contact with the 4 salespeople standing up front and then greeted them. She was the only one to greet me back. She took care in listening to what I was interested in and showing me what was available. She also explained she would need to go to the other lot and set my expectations as to how long she would take to return. Excellent job communicating. (During my expected wait is when Gareth disturbed my peace. I digress.) Kaelah continued to develop rapport and respect. I test drove a vehicle and during the test drive, she casually gathered more information to paint a picture and make a sale later. Deposits come before withdrawals and the relationship is built before the transaction. Although I will not be purchasing from Hendricks, I appreciate the relationship and will refer people to her in the future. (I ordered a 2023 Jeep.) P.S. I only rated the dealership a 5 out of concern it would reflect negatively on the salesperson or Nicole, whom I met later. The dealership is a 3 - the salespeople that didn’t greet me although they corralled in front as if around a watering hole and Garett’s introduction More

This is our fourth Malibu and we love it! Eli is a fabulous salesman. Great experience! Eli is a fabulous salesman. Great experience! More

Eli the sales man is fabulous. He worked quickly to get me financed. We bought a 2023 Malibu He worked quickly to get me financed. We bought a 2023 Malibu More

I appreciate Evan helping me get my Camaro, great service and also very professional salesmen and also very professional salesmen More

Howard was a pleasure to work with. Hendrick Chevrolet was absolutely amazing. We were in and out within 2 hours of arriving. Hendrick Chevrolet was absolutely amazing. We were in and out within 2 hours of arriving. More

Thank you for helping me Kaelah. It's hard to find people with customer service likes yours! It's hard to find people with customer service likes yours! More

Brittany is an excellent service writer ive had no problems as far as timeliness or getting the work done she is always on top of it problems as far as timeliness or getting the work done she is always on top of it More

Alex was very thorough and made sure I knew what work was being done on my car, and why. He was very respectful and knowledgeable. being done on my car, and why. He was very respectful and knowledgeable. More

Had a wonderful experience with Howard at Hendrik Chevy. He was kind and knew his stuff. Will definitley come back for my next vehicle He was kind and knew his stuff. Will definitley come back for my next vehicle More

Definitely will come back to Hendrick Chevy. Had a great experience with Howard as he was pretty proficient and informative. Had a great experience with Howard as he was pretty proficient and informative. More