Hendrick Chevrolet

Customer Service comes last After scheduling to look at a Camaro, I was greeted by Mike Polito and we went through the normal procedure. I explained from the beginning that I was After scheduling to look at a Camaro, I was greeted by Mike Polito and we went through the normal procedure. I explained from the beginning that I was straight forward and that I was willing to pay $xxx per month and that if their number was above that then I wasn't interested. After they appraised my trade in and I took a test drive, we get some paperwork filled out and he goes to "see what he can do". Mike comes back and says "well the number is slightly higher than what you wanted", to which I stated again , as I had already multiple times, if you can't come in at or below what I want then there is no discussion. At this point Mike became hostile and angry with me. I told him that I wanted the key to my vehicle and that I was leaving. At this point Mike is angry with me which does not make sense seeing as I'm the customer and told him from the beginning what my number was and that I didn't play games. Apparently he isn't aware that the glass box managers office isn't sound proof because I heard the derogatory and rude comments he was making about my wife and I. There are lots of other dealerships in this area that want my money, why would you treat a customer like that when they have so many other options? I will never do business with Hendrick. More

Bait and Switch The advertised price on the internet was $10000 below what they actually asked for the Suburban. We were told that there were a lot of add-ons. But The advertised price on the internet was $10000 below what they actually asked for the Suburban. We were told that there were a lot of add-ons. But these were not on the add on sheet, either. Included an additional $4000 for 22 in wheels. And no credit for the 20 in wheels that were on the car when they received. I have never had a dealer EVER do this. Needless to say, we walked out. I do no think it was Will Hancock that was the problem. It was the front office. More

Terrible "service" I've never encountered a more arrogant dealership, or one more seemingly indifferent about selling a car. To make a long story short, I had an issue I've never encountered a more arrogant dealership, or one more seemingly indifferent about selling a car. To make a long story short, I had an issue with the negotiation process with my initial salesperson, having identified a few untruths, as well as a total lack of willingness to negotiate a deal in the very reasonable fashion I'd suggested. I then received an email from one of Hendrick's sales managers asking how he could help, and not to hesitate to reach out to him. I sent him an email promptly, asking for his help, and the awaited a reply. 30 hours later, no answer at all. So I called him. I asked, "did you get my note?", imagining that perhaps it just hadn't made it to him. With no apology or excuse, he simply answered, "yep." So presumably, had I not called, he had no actual intention of even responding, let alone make an effort to help (which is what HIS email had originally offered). I then explained my situation, and he said he'd look into it and call me back. Nearly 6 hours passed, and no phone call. I called back AGAIN, and once more he offered no apology for basically ignoring a buyer. He then proceeded to tell me that the car my wife and I were trying so hard to buy was sold to someone else two hours ago. Incredulous and angry, I asked him why he didn't call me back as promised, as I'd have had time to make the decision to proceed with the purchase well before this other customer appeared. He then tried to blame it on the original sales rep, lamely saying, "I thought he called you back." I'm sorry, if you're a manager and you offer someone help via email, I expect it to be genuine when I then indeed take you up on your offer. I also expect that when a manager says he's going to call you back with info, that he will indeed call back and in a prompt fashion. The point is that I shouldn't have to work this hard for the privelage of buying a car from this terrible dealership. Cars are commodities and everyone knows it. As such, the onus should be on the dealership to work hard for my business, not the other way around. Horrible experience, and clearly a cultural issue at the Hendrick company. I would recommend NEVER working with this dealership, as they don't care about their customers, and now I'll be obliged to tell everyone that I can, on this site, and any others I can find that help customers avoid bad dealerships. Gladly going to award my business now to another dealership that actually wants to earn it. More

Hendrick stands behind their product I recently purchased a Tahoe from Hendrick, and while it had some problems they made things right. Jason House, the GM, was very professional and took I recently purchased a Tahoe from Hendrick, and while it had some problems they made things right. Jason House, the GM, was very professional and took care of us, making sure we were happy. More

I had an excellent experience with this dealership. Joel and Will both helped me and were an absolute pleasure to work with. Very professional and very nice. Will is even driving out to my home in Wake Fore and Will both helped me and were an absolute pleasure to work with. Very professional and very nice. Will is even driving out to my home in Wake Forest to have my wife sign some paperwork because she was not able to come to the dealership. This is by far above and beyond when it comes to customer service. I will recommend this dealer to everyone I know. More

We visited the dealership and were instantly greeted by Brian C , he was awesome ! He helped us find the perfect car for us, got the ball rolling and we drove away in our new 2013 car that day ! Everyone w Brian C , he was awesome ! He helped us find the perfect car for us, got the ball rolling and we drove away in our new 2013 car that day ! Everyone was so helpful and friendly !! If you are looking for a excellent car buying experience please go to Hendricks Chevrolet in Cary ! More

Next to the worst dealer I have have dealt with. They were typical sales people with no care for the customer. I would never go to them. I visited them for a new car on 3/17 and found dishonesty (not i were typical sales people with no care for the customer. I would never go to them. I visited them for a new car on 3/17 and found dishonesty (not in the sales person...he was great)...but in the Sales Manager and his Maintenance Dept. I am glad I did not buy and I found this out first. My recommendation...they are trying rip off customers. Sad! More

Hi Will was very friendly and he worked hard to get me the vehicle and payments that fit my budget. I am glad that I went to this dealership I was not pressured to buy something I did not want or could n the vehicle and payments that fit my budget. I am glad that I went to this dealership I was not pressured to buy something I did not want or could not afford. I left happy and made a new friend with Will. I would definately recommend the dealership to my friends and family. Will has a very sparkling personality and smile and that makes all the difference in the world. More

I always took my old car to this dealer to be serviced because I always had a great experience (thanks Dan and Dory!), so when it was finally time to get a new car I naturally came back. Someone recommen because I always had a great experience (thanks Dan and Dory!), so when it was finally time to get a new car I naturally came back. Someone recommended me to Marcus, and I was very happy with his level of service. As a young woman I had never bought a car by myself before and had a lot of questions, and he did a great job explaining things to me and was really very helpful. I didn't feel pressured at all, and within a week I drove off the lot in my new vehicle. I highly recommend Marcus to anyone on the market for a new vehicle. More