Hendrick Chevrolet Shawnee Mission

Fully Delivered on Agreement I live in Springfield, MO and was shopping for the 15% off Chevy Impalas on special. Hendrick had one that met my specifications. We had to have num I live in Springfield, MO and was shopping for the 15% off Chevy Impalas on special. Hendrick had one that met my specifications. We had to have numerous phone calls while negotiating the purchase. They were patient and responsive to my requests and we were able to come to a mutually agreed upon price with no high pressure sales tactics. I put a deposit down and arranged to pick the vehicle up the next week. I was worried about the process of signing the paper work because I have had some bad experiences and my wife and kids had to make the trip. I worked with the financing department to talk through all the extra items (warranties, etc.) that come up during financing. We also talked through the interest rate and they worked to get me a great rate (was not eligible for a promotional rate). When I got to the dealership Cody (sales) had all the paper work ready and everything was exactly as promised. Then Cory came over and had all the financing paper work ready exactly as promised and it went very quickly. Les did a great job of the orientation to the vehicle and handled things fantastically. I am very happy with the experience. I was clear about what I wanted and expected. They listened and delivered what we agreed to in a very professional and timely fashion. I had as good of an experience as I could have hoped for and I appreciate their service. More

Positive experience overall. I rated my experience as a 4 because we had the blessing of working with a great salesman (Bobby Covington). He was very sociable and wanted what was I rated my experience as a 4 because we had the blessing of working with a great salesman (Bobby Covington). He was very sociable and wanted what was best for us. I didn't rate it a 5 because of a couple things. John Hanna was also a pleasure to work with. He was very upbeat and shared stories which made him very relatable. I felt the Used Sales Manager Chris came across rude as well as pushy. He seemed to almost say we were liars. But the main thing that left a sour taste in my mouth was the fact that they thought we left so one of the managers Brian said "We are getting screwed on this deal." I felt this comment was very unprofessional as well as rude. Thankfully Bobby Covington made up for it and made our experience one to remember as a happy memory. More

Great Dealership my experience was great I went in no pressure at all and left with a better deal than what I planned on and got the all I help I needed Thanks for my experience was great I went in no pressure at all and left with a better deal than what I planned on and got the all I help I needed Thanks for the great car Bobby Covington More

Amazing dealership/Sales Rep Bobby Covington and Hendrick Chevrolet are amazing. I highly recommend both, you will be pleased I promise. Great prices , great selection, and a wond Bobby Covington and Hendrick Chevrolet are amazing. I highly recommend both, you will be pleased I promise. Great prices , great selection, and a wonderfull team. More

Great Experience Customer Service Was Amazing. Everyone had a part in making me feel comfortable. I personally dealt with Bobby Covington and he was very nice. I would Customer Service Was Amazing. Everyone had a part in making me feel comfortable. I personally dealt with Bobby Covington and he was very nice. I would definitely recommend this dealership; they were awesome! More

great customer service, hard working staff Willing to beyond any other dealership and finday a way for me to get financed without a cosigner. All around very pleasurable. Will be doing business Willing to beyond any other dealership and finday a way for me to get financed without a cosigner. All around very pleasurable. Will be doing business again in the future with this dealership More

ONLY place I trust for my Corvette - great service team I own a 2007 Chevrolet Corvette. I am also a woman, and sometimes I can feel either intimidated or taken advantage of when it comes to car repair/ser I own a 2007 Chevrolet Corvette. I am also a woman, and sometimes I can feel either intimidated or taken advantage of when it comes to car repair/service. I have used Jason & Matt in service there for the past 5 years. My car is in excellent mechanical condition. A potential buyer wanted Cable Dahmer to check it over, and CD told buyer that the struts were ready to go out, and the tires were too noisy, and brakes needed replacing. CD would have been happy to fix the struts on my 2007 car with 36,000 miles on it for $2,500. WHAT???? I immediately had it taken to Hendrick where Matt/Jason inspected it at NO CHARGE and said nothing needed replacing, and measured the brakes correctly. No issues, no problems. I feel that their service department is honest and ethical, and takes the time to explain and show you what is wrong if there is a problem. Cable Dahmer cost me a potential buyer, who backed out after hearing exaggerated problems with this car. Unethical. But they'd be happy to take my 2,500. Hendrick is a nice dealership, ethical people, I trust this place. Would definitely buy another car from in the future and use service department. These people know Corvettes! And they take good care of me. More

Amazing Experience-Will never go anywhere else. Fan for life My husband and I had visited Cable Dahmer Chevrolet in Kansas City Missouri originally. Cable Dahmer was a horrible and painful experience and we were My husband and I had visited Cable Dahmer Chevrolet in Kansas City Missouri originally. Cable Dahmer was a horrible and painful experience and we were treated so badly! But we were determined to find the right car at the right price so we went Hendrick's Chevrolet in Shawnee Mission, Kansas. From the minute we walked in the door it was a positive experience! Dale’s ability to make people laugh to get them out of the car which totally worked on me. I never write reviews but this dealership deserves 10 stars out of 5. Best customer experience that I have ever had and I have purchased no less than 12 cars in my life. Caleb and Andre were professional and all out rock stars. Caleb had a great warm smile and welcomed my sister and I. Andre handled the paperwork and processing like a CHAMP! He laughed and smiled the whole time. We said that we needed to be out of there on time to pick up our kids and he made sure that we did everything he could to keep things moving smoothly. To say the least I was totally impressed! We ended up negotiating what I thought was a very great deal. Andre and his sales manager Dale gave me a deal I couldn't pass up!! John in finance was rock solid at helping us with our deal ensuring that we were covered and understood everything on our paperwork. Dale and Robert (managers) were very involved in being a part of the experience. Overall this dealership has it all right. Each salesman went above and beyond to make my day and me happy. We were a part of the family not just another buyer. Les M in the delivery area was very informative with my car. He made sure that every feature was easy for me to understand. I am a talker and never once did I feel as though I was wasting their time. We were the priority. This was the easiest time I have ever had with buying a car. You will not go wrong with this dealership. If you want to have a great experience and feel like you are a real person, give them a try. Caleb and Andre are worth it!!!! It was about as fun of a car buying experience as I had ever had. Caleb, Andre, and Dale kept us laughing from start to finish! At the end of the day, what really matters is they worked very hard to make the deal happen, and between their efforts, and Dales humor your dealership has gained a fan for life! More

We had am AMAZING Experience with Greg Saragusa at Hendrick We visited Hendrick Chevrolet and personally wanted to send our appreciation for Mr. Greg Saragusa. He treated us with such respect and compassion. He We visited Hendrick Chevrolet and personally wanted to send our appreciation for Mr. Greg Saragusa. He treated us with such respect and compassion. He gave it to us straight and he was very professional when he gave us the information about the car. We got to learn about him and it made the trip there very comfortable. We were so impressed on how much confidence he had in us as a car buyer. My husband and I will continue to refer our friends to definitely go and visit Hendrick's Chevrolet in Merriam KS because working with Greg, he made our time there very enjoyable and in all the years we have been auto owners, we have NEVER come across anyone like Greg Saragusa. He made our experience there worth while and we got our dream car, a 2012 Chevy Camero. We look foward to the future upcoming years of doing business with Hendrick's Chevrolet and the relationshiop that we have built with them. Thank you so much!! More

HORRIBLE COMPANY This is by far the worst company I have ever worked with. After 3 1/2 years of having the same issue with my 2010 Camaro, it finally seems to be runni This is by far the worst company I have ever worked with. After 3 1/2 years of having the same issue with my 2010 Camaro, it finally seems to be running correctly. Once I gave the loaner back, they came back to me saying I damaged the bumper(which I didnt) and then on top of that, the xxxxxxxxx manager threatened to call the police over the whole ordeal. I would not recommend this horrible company for anything. DONT BUY FROM THEM, DONT USE THEIR SERVICE, JUST GO DOWN THE STREET TO FORD, OR TOYOTA, OR EVEN KIA! More