Hendrick Chevrolet Shawnee Mission

Hendrick Chevrolet Shawnee Mission agency engages in deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-kn deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-known solution. However, McCarthy-Morse Chevy dealer claimed they couldn't reprogram the TCM due to a connection problem and suggested replacing the entire valve body, which would cost $1400 in parts and labor which makes sense and professional and of course no charge for the reprogramming trial. Seeking a second opinion, I approached Hendrick Chevrolet Shawnee Mission dealer which obviously was a mistake, only to receive an unexpected diagnosis. They asserted that they had reprogrammed the TCM, citing a connection issue, and proposed a charge of $710 for the diagnosis alone. When I declined the excessive charge for diagnosis only, they insisted on a $218 fee for reprogramming alone. Doubtful about programming with a connection problem, I requested to speak with a manager or supervisor. (zack) Despite admitting their inability to reprogram it, they still insisted on charging $218 for programming that had never been performed. When I questioned the inconsistency, his response was blunt: I couldn't retrieve my car without settling the inflated bill. This establishment operates dishonestly and deceitfully, straying from the conductors expected of a reputable dealership. More

Dennis Cotton at at Hendrick Chevrolet was amazing. He took the time to introduce me to everyone there and made me feel welcome to the Hendricks family. I will never buy another car from anyone but Den He took the time to introduce me to everyone there and made me feel welcome to the Hendricks family. I will never buy another car from anyone but Dennis. More

A little slow, but that is understandable with the amount of customers in the service department that day, Thank You Alex! of customers in the service department that day, Thank You Alex! More

Very clean. Everyone there seems to be nice and professional. The price of the oil change was reasonable. Some of the prices of the other stuff little bit high. Everyone there seems to be nice and professional. The price of the oil change was reasonable. Some of the prices of the other stuff little bit high. More

I am so happy with my experience. From the moment I called until I picked up my vehicle everyone was very pleasant. Scott was very prompt with calling me back and letting me know what From the moment I called until I picked up my vehicle everyone was very pleasant. Scott was very prompt with calling me back and letting me know what was wrong with my vehicle and they got me taken care of within a few days. I am very pleased with their services. More

Robert was wonderful to work with. Very relaxed laid back attitude and pleasant demeanor. He even tolerated my husband’s comment about the chiefs! Very relaxed laid back attitude and pleasant demeanor. He even tolerated my husband’s comment about the chiefs! More

Matt the collision advisor did a great job keeping me informed on the status of my truck. Repair looks like new. I recommend them for whatever you need. informed on the status of my truck. Repair looks like new. I recommend them for whatever you need. More

We always deal with Hendrick when buying a new car, specifically our salesman Dennis Cotton. He is always so helpful and gets us the best deal possible. He is always fair and straightforward. He just h specifically our salesman Dennis Cotton. He is always so helpful and gets us the best deal possible. He is always fair and straightforward. He just helped us get into a new Traverse RS and we absolutely love it! He did so much upfront work so we didn't have to spend a long time at the dealership, since we live so far away. Dennis is the best at his job. I highly recommend him! More

gracias Luis por ayudar a mis papas en la compra de su nueva Tahoe! Muchas gracias! Thanks Luis for all the help nueva Tahoe! Muchas gracias! Thanks Luis for all the help More

Came in to look at a used Honda and Barry Martens helped me so quickly! He knew I had like no time and worked out a crazy good deal for me in no time at all! Thank you! me so quickly! He knew I had like no time and worked out a crazy good deal for me in no time at all! Thank you! More