Hendrick Chevrolet Shawnee Mission

Work with Me to Get the Right Deal We found the right car for me then Hendrick (Misty Shelley) work with me to get to a deal that worked for both of us. No pressure, just best bottom li We found the right car for me then Hendrick (Misty Shelley) work with me to get to a deal that worked for both of us. No pressure, just best bottom line for both. More

Exceptional Service! I'm so Grateful! "Stan The Man" is the Man. He went above & beyond to make me Happy. He didn't quit until I got the Car I wanted. He knew that I wante I'm so Grateful! "Stan The Man" is the Man. He went above & beyond to make me Happy. He didn't quit until I got the Car I wanted. He knew that I wanted that Impala, and He made sure I got it. I must say. I've never been to a dealership like this. I will recommend everyone, that is looking to upgrade or just get a new car. Hendrick Chevrolet is it! Stan G. Is the man to see. Thanks Stan for your commitment to get me in my New Chevy Impala. Stan made me so happy! I cried all the way home. Because This Team made it Happen! I can't say Thank You enough! Stan is the Man! More

"We Buy Cars" - But you won't get your check for over a week Worst customer experience of our lives. I work in fleet for a living, I talk to dealers around the country EVERYDAY. I have never been treated this wa Worst customer experience of our lives. I work in fleet for a living, I talk to dealers around the country EVERYDAY. I have never been treated this way. We sold our truck to them on a Friday. We received a quote, were told to come in and sign off on the paperwork and we could walk with our money in hand! (Just as their advertisements say!). WRONG. We let them know we were coming in Friday after work to seal the deal. We fill out the paperwork, everything is set. Give them the keys. Then the guy says, "our people that cut checks leave at noon on Fridays...so it will be Monday." We ask about taking the truck home until then and they say that we signed over the truck so we can't take it home either, "we are a big dealership, you'll get your money, trust me." We talk to accounting that following Monday. She states that she can get our payoff info sent over to our bank via FedEx and as long as they respond right away we could have our check by Wednesday (they have to put a 24hr hold on our check, they being the dealership...never heard of that before). We wait, hear nothing. Call our bank on Thursday assuming they were holding it up...no, haven't heard from Hendrick yet. Call Hendrick, oh...we got busy on Monday, I was out on Tuesday so I sent it out on Wednesday, they should have it on Thursday to process so you should hopefully get your check from us on Friday. ONE WEEK AFTER we dropped our truck off to them. Better luck selling it on Craigslist! They only care about a sale, not the buying of cars or anything else they can't make commission on. The guys on the floor do not know the behind the scenes process very well. For a LARGE professional looking dealership, we expected much more. I'm extremely disappointed and would not recommend any of my fleet professionals around the city to work with them or my friends to even think about dropping off a car to them. ~Signed....the folks still waiting on our check..."trusting" that they will get it to us when they fell like it. More

Very professional Service Rep My new car had issues right from the beginning but my service rep Kelly McCord really took care of me and made sure that my car got fixed. I will alw My new car had issues right from the beginning but my service rep Kelly McCord really took care of me and made sure that my car got fixed. I will always deal with her. She is great!! More

deceptive sales practices and dishonest I gave a deposit on a vehicle over the phone with salesman Rick Herrera. He stated that he would overnight me the purchase order and paperwork needed. I gave a deposit on a vehicle over the phone with salesman Rick Herrera. He stated that he would overnight me the purchase order and paperwork needed. Later that night I was contacted by the Finance Manager ( Becky ) who offered to beat the preapproved rate I had received. She stated that it would be a simpler transaction for both parties involved and for that reason I accepted to proceed with her offer. She asked for me to send proof of insurance and a copy of ID to Rick and I did as instructed. The next morning I received a call from Rick at 9:20am while I was at work. I explained that I would call him back due to the fact that I was in a meeting, which he understood. I gave him a call as soon as I was done on 3 seperate occasions and was transferred to their voicemails. I decided to leave Rick a voicemail and a message with the receptionist as well. At 5:00pm after never getting a call back I again called Rick and he answered explaining the car that I had placed a deposit on had just been sold. He informed that his manager made a decision to sell the car to someone else ( Clearly a more convenient immediate pay out for the dealer). I don't think any consumer should be treated the way that I was. I feel discriminated against and not valued as a loyal Chevrolet consumer. I had been in negotiation with Rick for well over a week and he new that I was purchasing the car of my dreams. Hendrick Chevrolet struck me as a serious/ reputable dealership based on the feedback/ reviews left on their page by consumers, was I wrong. I can honestly say the after experiencing their deceptive sales practices this dealer has no values/ moral standards to the consumer. I have purchased several vehicles from various Chevrolet dealerships across the US and can say that I have never had such a heartbreaking and dishonest experience. More

Nice, fast, efficient Jimmy Vaughn was excellent. Everyone was nice. They still the typical hand off but they moved very quickly with paperwork, etc. We liked the efficienc Jimmy Vaughn was excellent. Everyone was nice. They still the typical hand off but they moved very quickly with paperwork, etc. We liked the efficiency. Well done. More

Purchase of a new 2016 chevy Equinox I stopped in on my way home Friday, comparing prices. I asked for a sales person and I was kindly greeted with Stan the Man, Stan Georgakopoulos! He w I stopped in on my way home Friday, comparing prices. I asked for a sales person and I was kindly greeted with Stan the Man, Stan Georgakopoulos! He was nothing less than exceptional!! He worked with me, didn't waste my time and made me a deal I couldn't pass up. He took the time to understand me and my situation, and continued to make me feel like part of the Hendrick family. ( My ex-husband has worked for Hendrick for 16 years.) I didn't plan on walking out of there Friday night with a new car but he made it happen! Most loyal and respectful sales person I've ever met in my life. He took that extra step to make sure I was taken care of. I HIGHLY recommend going to Hendrick Chevrolet if you are considering a new or used vehicle. Ask for Stan the Man, and I promise you, you won't be disappointed and he keeps everything real!! I will never go to any other dealership now! More

Nothing less than exceptional. Our experience with Hendrick Chevrolet was nothing less than exceptional!! My wife and I came into look at a 2010 Silverado 2500. Rick Herrera greet Our experience with Hendrick Chevrolet was nothing less than exceptional!! My wife and I came into look at a 2010 Silverado 2500. Rick Herrera greeted us with a very genuine and warm welcome. He retrieved the truck for us to test drive and was extremely knowledgeable of the vehicle. (Very impressive) We decided we did not want the 2500 and decided to look at a new 1500. In short we kind of ran him ragged with questions and wanting to look at other trucks and options. After about 3 hours we came to a decision on a 2016 Silverado. We added accessories, removed options, etc. Not one time did Rick express any frustration. It was obvious that he wanted us to make sure we were getting what we wanted. The next day we called him wanting a different front end. Hendrick did not have that truck available, but Rick immediately went out and found us what we were looking for in Leavenworth KS. He sent us pictures of the truck and we told him that was it. Now, we wanted several options added to this truck and this is where Garry Miller and Rick had to work together. We made changes several times after they had done work on the truck. Again they both just wanted us to have what we wanted. When it was finished we knew we were getting what we wanted and not settling. Rick and Gary were a blast to work with. We had a lot of fun and honestly the best experience every purchasing a vehicle. I can only hope that Rick and Gary are around when it is time to purchase our next vehicle. To finalize, awesome customer service, never any pressure during the process and highly recommend. Thank you for the experience. More

WOW!! We went to the dealership Saturday to "look" at a 2012 Corvette Grand Sport. We had recently decided to take the plunge and start the process of find We went to the dealership Saturday to "look" at a 2012 Corvette Grand Sport. We had recently decided to take the plunge and start the process of finding a newer Corvette to replace our 2005 Corvette, "Rocket Girl". We drove her only to see what we might get for a trade in without expecting to make any deal. As a matter of fact we were sure that this trip was only the beginning of our search. Obviously since I am writing this review it turned out to be a short search. Sarabeth got us connected with Stan "Chicago" Georgakopoulos in sales. Stan was new to the dealership and Corvettes, so Robert helped him and in the process made us feel very comfortable with the dealership and the process. Begi in finance was extremely efficient and a delight to deal with. We found we were dealing with real people - nice people. Without exception everyone we dealt with was pleasant and friendly. No pushy sales talk, no protracted haggling. It was the best car buying experience ever. More

great customer service w/ details We came in for a search of a new vehicle and trade in of a family member's. We worked with Stephanie W. In sales. She led us to the right direction We came in for a search of a new vehicle and trade in of a family member's. We worked with Stephanie W. In sales. She led us to the right direction everytime. Very informative, polite and helpful. She answered every question about appraising, trading and buying. She also informed us of any great deals we find, Hendrick will get the vehicle to us one way or another. We.will definitely be back and let her lead us the way when we are definite on buying a car of our choice. Great customer service, knowledgable, and leadership More