Hendrick Chevrolet Shawnee Mission

We just purchased our second vehicle from Hendrick Chevrolet, it was a 2021 Silverado, We live near St.Joseph, MO. but we had such an amazing experience back in 2018 with Dennis Cotton, we decided we Chevrolet, it was a 2021 Silverado, We live near St.Joseph, MO. but we had such an amazing experience back in 2018 with Dennis Cotton, we decided we would travel the 46 miles to have that same feeling again. We were not disappointed. Dennis makes buying a vehicle enjoyable and relaxing. You feel no pressure and you know that they are giving you the best deal possible. We will continue to come to Hendrick. Thank you Dennis !! And all the folks involved with our purchase. Rick should be very proud to have a team like you. More

We were very pleased with our purchase of new pickup. Dennis Cotton listened to our wants and needs and explained everything so well. A year later we still love our truck. We have been back a couple t Dennis Cotton listened to our wants and needs and explained everything so well. A year later we still love our truck. We have been back a couple to time for scheduled service and have been very pleased with the professional courteous manner in which we were treated. We recommend you to all our family and friends! More

We had a great experiince buying a new truck from Hendrick Chevrolet in Shawnee. Dennis Cotton made the process very easy and was a plessure to work with on our purchase. The process was pretty easy Hendrick Chevrolet in Shawnee. Dennis Cotton made the process very easy and was a plessure to work with on our purchase. The process was pretty easy with no hidden fees. The manager was great at sitting down with us and giving us the exact price we were looking at. He even found an added discount to make the price lower after we had settle on a price. We ended up paying even less. All the staff we interacted with were very nice and easy to work with. More

Great experience purchasing a used 2017 Trax LS from here last week. Everyone was extremely professional and courteous. I will definitely return for service and my next purchase. Thank you for all of your last week. Everyone was extremely professional and courteous. I will definitely return for service and my next purchase. Thank you for all of your hard work getting me approved! More

Excellent experience at Hendrick Chevrolet Shawnee Mission. I was able to get in for service quick and all the service employees were helpful and friendly. They have lounge with TV,s WiFi, and snack Mission. I was able to get in for service quick and all the service employees were helpful and friendly. They have lounge with TV,s WiFi, and snack machines. More

I took my 2015 Buick Encore to the Hendrick Chevrolet service department to address a leak that had developed in the AC system this last March. At the time, the service department stated we had leaks in service department to address a leak that had developed in the AC system this last March. At the time, the service department stated we had leaks in the AC compressor lines as well as a leak in the compressor (some investigation on my part determined the lines to be the discharge line). Though I thought that having two AC components develop leaks at the same time to be highly unlikely given the age and mileage of the car let alone failure of the compressor at this mileage, I authorized the work at a cost of $1,700. Outside of the very cryptic statements on the invoice on service needs, I was not provided the old parts or any kind of photographic evidence showing why the parts were considered defective and needing to be replaced. Once we reached May and started using the AC, the refrigerant was again depleted and we returned to the Hendrick Chevrolet service department to address this issue, assuming that they either miss diagnosed the leak with the original service or that there may have been a problem with the repairs. This time around, they stated that the condenser would also need to be replaced at a cost of $1,100 since it was leaking. It is extremely unlikely that three separate components of the AC system would each develop a leak all at the same time given the age of the car, the lower mileage of the car, and that the AC system was in good operating condition up to last winter. A hole in the condenser would be the likely culprit to begin with, given the vulnerability of the condenser to road debris. When confronted, the service department manager refused to stand by their original work nor offer to complete the new work at no cost. I would have expected that they would a) refund the original work and complete the new work at normal cost given that they likely misdiagnosed the leak or b) complete the new work at no cost. I removed my car from their shop and and made the hour trip to Ed Bozarth Chevrolet in Topeka to first diagnose the leak and then complete the necessary work. Ed Bozarth Chevrolet has done a good deal of work on other cars for me in the past and I trust their service. The Ed Bozarth service department completed a system diagnosis and did confirm a slow leak in the condenser. I authorized them to install a new condenser and evacuate and recharge the AC system. The technician noted that the condenser had been leaking for quite some time, well into last winter if not earlier based on the extensive amount of refrigerant oil and road grime on the condenser. I also had an acquaintance that is a 45 year master technician at a Chrysler Jeep dealership in Topeka look at the photos and he agreed that the condenser was leaking for some time and that the leak was likely missed during the original diagnosis and service work. My acquaintance also made it clear that I made a real mistake by not requesting the old parts or other evidence confirming the need for the original work on the AC system. Interestingly, Ed Bozarth Chevrolet billed me close to $300 less for replacing the condenser than was quoted by Hendrick Chevrolet. We recently moved to Shawnee and had hoped to find a closer GM service provider. All that ended up happening is that I spent approximately $2,500 on a $700 repair. I did try to give Hendrick Chevrolet an opportunity to make things right but they refused to stand behind their work. They didn't even show any interest in having a look at the photographs of the condenser taken by the Ed Bozarth technician. Most experienced technicians would agree that the condenser leak was not recent. Honestly, I would give Hendrick Chevrolet negative Stars if the rating system allowed it. Think twice about having work done at Hendrick Chevrolet. BTW, always request your old parts or some type of hard evidence for needed service work. More

SO I TOOK MY CARE THERE BECAUSE THE WINDSHIELD WASHER FLUID WAS NOT WORKING AND I NEEDED A TUNE UP WELL THY WORK THEY DID WAS GOOD (OVER CHARGE IN MY OPINION THE WILNDSHIELD WIPPER FLUID RESIVOR THE FLUID WAS NOT WORKING AND I NEEDED A TUNE UP WELL THY WORK THEY DID WAS GOOD (OVER CHARGE IN MY OPINION THE WILNDSHIELD WIPPER FLUID RESIVOR THE PLUG HAD COME OUT LOOSE SO THAT WAS NO PROBLEM TO FIX JUST PLUG IT BACK IN THEY WANTED TO CHARGE ME OVER $600.00 FOR FOTERS HOWEVER 2 WEEKS LATER MY CAR WOULDNT STAET I WAS AT WORK AND THEY TRIED TO GIVE ME A JUMP SAYING IT WAS MY BATTERY I GOT THE CAR TOWED AND MY SON WHO BOUGHT THE BATTERY 7 MONTHS EARLIER CALLED ME AND ASK ME WHERE DID THE BATTERY THAT WAS IN THE CAR CAME FROM I TOLD HIM NO ONE HAS BEEN MESSING WITH MY CAR BUT THAT I HAD IT IN THE SHOP FOR THOSE MINOR REPAIRS MY SON GOT THE RECIEPT BECAUSE HE HAD BOUTH THE BATTERY HE THEN CALLE ME AND SAID THAT IT WAS NOT THE BATTERY HE HAD PUT IN MY CARE 7 MONTHS PRIOR AND THAT THE BATTERY THAT WAS NOW IN MY CAR WAS OLD AND CARODED AN THAT IS WHY MY CAR WOULDNT START HE REPLACED THE BATTERY HOWEVER IM UPSET BECAUSE AT HENDRICKS CHEVROLETY IN SHAWNEE MISSION TOOK MY BATTERY AND PUT SOME OLD NON WORKING BATTERY IN MY CAR AND I CANT DO ANYTHING ABOUT IT. I NOW HAV ANOTHER NEW BATTERY AND I WILL NOT BE TAKING MY CARE TO HENDRICKS ANYMORE. IVE LOST TRUST WITH THEM...... More

Missouri customer purchasing a new Chevrolet with Hendricks, KS. Deal completed on April 15. Today is May 20 and I was just told I wouldn't get my registration/title papers until first of June, if th Hendricks, KS. Deal completed on April 15. Today is May 20 and I was just told I wouldn't get my registration/title papers until first of June, if then. I understand govt bureaucracies but Hendricks is in business and people there treat me like I am just another annoying "new corvette" customer and deflect blame to those who can't defend themselves. Not happy with Hendricks More

I had a great experience working with Jake Vaupell at Hendrick Chevrolet. he was very informative and helpful. I appreciate his patience and knowledge. Jake is very easy to work with. Hendrick Chevrolet. he was very informative and helpful. I appreciate his patience and knowledge. Jake is very easy to work with. More

I agree with a couple of reviews here. I bought a Blazer towards the end of 2020 and verified my so's military discount through idme. The GM discount was between $2-$2,500 for Blazers at the time. They did towards the end of 2020 and verified my so's military discount through idme. The GM discount was between $2-$2,500 for Blazers at the time. They did not give me any military discount what so ever. They kept the rebate theirselves. Why did they demand to verify through idme if they didn't get any discount? Also tried mark up my interest rate until I said forget the whole thing then magically was called back and it went down 2.5%. Will not return to purchase anything there. More