Hendrick Chevrolet Shawnee Mission

Had the best experience at Hendricks thanks to Misty Shelley, unfortunately I didn’t leave with a vehicle. But left well educated, can’t wait to come back when the time is right. Shelley, unfortunately I didn’t leave with a vehicle. But left well educated, can’t wait to come back when the time is right. More

I brought our company truck in a few weeks ago to get an oil change and I was helped by Tricia. She was extremely friendly, and knowledgeable. I really appreciate her going above and beyond, to make sure th oil change and I was helped by Tricia. She was extremely friendly, and knowledgeable. I really appreciate her going above and beyond, to make sure that the truck was all taken care of. I appreciate her and I wanted to make sure that her excellence in service is recognized. I would highly suggest going to Hendrick Chevy and ask for Tricia to assist you, you won’t be sorry! More

My wife and I just purchased a brand new 2021 Suburban and all I can say is my experience was amazing! I called to see if they had any in stock and of course that day one just came in. My sales man Bob St and all I can say is my experience was amazing! I called to see if they had any in stock and of course that day one just came in. My sales man Bob Stewart had the vehicle ready in the front for us with bottles of water and all questions on the vehicle and features it offered were answered. Marc is an amazing manager and made us feel like we were guests in his home with the patience and courtesy he showed us, he presented us with numbers on both trade in and new vehicle, and right then and there we had a deal. When we made it to finance with Jake Schlegel and all I can say is WOW!! Jakes fun loving attitude made my wife and I feel like we were talking to a best friend. Jake knew the exact warranty plan to fit our budget and made everything worry free. Gary Miller did the delivery on our vehicle and we left the dealership knowing everything about our new vehicle. With all that said this was by far the best buying experience ever!! Hendrick Chevy really knows how to treat customers as guests in their home and not just customers. Because of these all star employees I will never buy a Chevy anywhere else but here! Thank you for all you guys did, you have a customer for life! More

They will only sale their vehicles if you will pay for all extras even if you have no use for them. Nothing you need. Or if you will finance. Other than that they tell you next buying will. Shame on this all extras even if you have no use for them. Nothing you need. Or if you will finance. Other than that they tell you next buying will. Shame on this dealership More

Larry Haynes is the kindest person I have ever dealt with in my life. He helped me when no one else would. in my life. He helped me when no one else would. More

So so experience. Nothing makes this dealership stand out. They use the typical car sales tactics and their business acumen is mediocre at best. They are not very Nothing makes this dealership stand out. They use the typical car sales tactics and their business acumen is mediocre at best. They are not very people friendly and don’t do what the customers want but instead, waste your time and keep you waiting. This keeps the customer inside longer, but the patience grows thinner. Even after there’s nothing the customer wants to buy, the car salesman begs you to stay because he has to let his manger talk to you before you leave. VERY UNPROFESSIONAL. This is definitely not putting the customer first. This de-values the customer and leaves a negative impression on the dealership. Also, when a customer says they want to drive a specific vehicle and it happens to be available on the lot to drive, it should never take 15 more minutes of talking by the salesperson and then an additional 30 minutes just to locate the vehicle. People can apologize or say they are sorry, but these are only empty words with no promises. If they were truly sorry and cared about the customer, they would do anything and everything the customer asked, and in a timely fashion, to earn the customer’s business. It’s truly sad when the customer knows more about Customer Service and how to treat others even better than they expect to be treated. More

Tim took great care of me and my grandparents. Explained the process clearly and guided me through the process from beginning to end. Explained the process clearly and guided me through the process from beginning to end. More

I’ve always had a great experience at Hendrick! Clarissa and Oneida are my go to girls; very knowledgeable and helpful. Keep up the great customer service, and I look forward to doing business with Clarissa and Oneida are my go to girls; very knowledgeable and helpful. Keep up the great customer service, and I look forward to doing business with them again on future purchases. More

I bought a car from Clarissa and had a wonderful experience Please go see the team at Hendrick Chevrolet they are all great people experience Please go see the team at Hendrick Chevrolet they are all great people More

My buying experience was great and I will definitely be back for my next car purchase. Tim Bowers is the man! back for my next car purchase. Tim Bowers is the man! More