Hendrick Chevrolet - SC
Columbia, SC
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I was told that due to GM policy the replacement of a $15 bushing would require the entire shift cable assembly from the steering column to the transmission to be replaced costing $900. Replacing the bush bushing would require the entire shift cable assembly from the steering column to the transmission to be replaced costing $900. Replacing the bushing - which is easily accessible - is a 10-minute job I would have done myself if I was physically able to do so. Overcharging is bad policy! And it does not build customer loyalty. Car owners complain that repairs a the dealership are too expensive and avoid taking their vehicles in as a result. This does not help. I felt bad for Jon Key, the service center rep. His hands were tied, but I appreciated his efforts. More
I typically hate the dealership experience, sitting there forever and being pushed to do something I don’t want to do… I can say in full confidence that this place is the exact opposite!! I had a great exper forever and being pushed to do something I don’t want to do… I can say in full confidence that this place is the exact opposite!! I had a great experience, smooth, fast, transparent and easy. I will come back for my next vehicle. More
Amazing experience from start to finish. The he team was professional, transparent, and made the whole process easy and stress-free. No pressure, just great customer service. Highly recommen The he team was professional, transparent, and made the whole process easy and stress-free. No pressure, just great customer service. Highly recommend! More
I can’t recommend this dealership enough. Whether you’re in need of a new vehicle, a service visit, or just need a part. I felt like such a priority the moment I got out of my car. Thank you Whether you’re in need of a new vehicle, a service visit, or just need a part. I felt like such a priority the moment I got out of my car. Thank you to the whole team for changing my perspective on car dealerships. More

