Hendrick Chevrolet Buick GMC Cadillac Southpoint

This was a nightmare! I made an appointment to see a particular car for test drive ect. I recieved two calls from the dealership to make sure we were coming up( an hour and a half drive) We arrived only particular car for test drive ect. I recieved two calls from the dealership to make sure we were coming up( an hour and a half drive) We arrived only to be told the car wasn't there and couldn't get a strait answer why they let us drive all the way there for a car that was somewhere else, they weren't sure where. Finally they figured out they had sent someone else home in it as a loaner. 3 hours later we saw the car, but they made no allowance for our inconvenience and tried to lowbaal our trade we left mad. They called after we were 20 minutes down the road to finnaly appologize for their sorry service and ignorance and offer a better deal, amazing it was impossible to meet our price while there but after we left they were ready to try. no thanks I bought the same day elsewhere at a better deal. More

Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Manager-Carl (?) After negotiating the price of a used car, a 2007 Pontiac G6 White, with deale Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Manager-Carl (?) After negotiating the price of a used car, a 2007 Pontiac G6 White, with dealer in person (spending over 2 hours at dealership), we were unhappy with final price. After arriving home (45 minutes away) we reconsidered and contacted dealer again. Agreeing to take the deal which was involving an OTD price, (including taxes, tags, title and processing fees) If dealer would honor the advertised trade value for our 2006 Toyota Tundra, valued at 19800 (trade in). Manager Carl called to tell us that we should come back to the dealer, letting them appraise the vehicle and ensuring us they could meet payoff which was 19800. We said we would come in if it would NOT be a waste of our time ONLY. He assured us they wanted to make the deal, as they had just had a meeting with the president of the company earlier that day instructing the dealership to persue any deal that would be *green* for them. He assured me if I would drive all the way back to the dealership-they could complete this deal for us. So we set a time to be there at 6:30pm. We arrived and the car we were intending to purchase was not even prepared. We were asked to wait (about 45 minutes) as our vehicle was inpected by their appraisal team. We were then presented with a deal that was not at all what we were assured on the phone. The deal they proposed showed an itemized list for the Pontiac purchase-the quoted OTD price was incomplete, the tax line was left blank. NOT figured into our estimate. They trade compensation they offered was 16k, which was 3800 less than we were boldly led to believe the dealer would honor (by Carl? Over the phone). We were of course very unhappy with their offer as it in NO way resembled what we had discussed on the phone. I reminded Gevin of what had been promised and his excuse was that this gentleman we had spoken to had already left for the day. We of course, did not accept this deal. We left the dealership, and made it clear why we were leaving. This trickery played by the dealer cost us 70 miles on the vehicle we are trying to trade in, large amount of gas, and 3 hours of our time. The dealer was intentionally misleading in order to lure us back into their office, without producing the terms we were assured over the phone. More

Worst dealer experience in regards to service, and paint and body repair. Very friendly, but completely incapable of performing repairs as stated or in an acceptable number of attempts. and body repair. Very friendly, but completely incapable of performing repairs as stated or in an acceptable number of attempts. More