Hendrick BMW Certified Pre-Owned South Charlotte

Kevin Pleus has been my service advisor for the four years since I have lived in Charlotte. I have a 2011 BMW 335 xdrive which I love and has been meticulously cared for by Kevin and your wonderful team years since I have lived in Charlotte. I have a 2011 BMW 335 xdrive which I love and has been meticulously cared for by Kevin and your wonderful team of technicians. I live in a community with several friends who own BMW's and I have sent them all to Kevin and they are all thankful for the excellent service he has given them. More

I have purchased from Hendrick Certified Pre-Owned in the past and was very pleased. I travel from a neighboring state because of their selection and can trust their service department. Recently, I was looki past and was very pleased. I travel from a neighboring state because of their selection and can trust their service department. Recently, I was looking at trading my vehicle for another certified BMW. I received some numbers locally through dealers and the value was in the range on the online valuation sites and very acceptable. Issue was there were no great choices for vehicles I was really interested in. Then, I made the mistake of going to the "Max" because of a vehicle they had. The "Max" low bid my car and even knew it. I showed the offers I received from local dealers and was informed they cannot change an offer locally so I spoke to a manager. She said because my vehicle is a higher end brand, especially my model, they do not sell as quickly to the typical "Max" shopper and so, is not desirable. OK, I get that. Fast forward 2 weeks and I see the exact model I am interested in at Hendricks BMW. I do an online offer, which includes a trade-in valuation. The valuation comes in very close to prior and submit my deal. I call and speak to a salesperson who was very professional, although new and a little pushy, but he was doing his job and I was fine with that. I let him know I submitted a deal online and based my trade-in value off 3 local offers I have in writing. I did lowball the cost of their vehicle, in which I expected some negotiations. Later that day, I received an email from the salesperson with a counteroffer that has the "Max" (and a copy) offer attached. No negotiation, no counter-offer, does not want to see my car or the other local offers from REAL dealerships, just the "Max" offer. Take it or leave it. I have owned 14 BMW's, numerous other cars and in the market to also buy my wife a new car because her Land Rover Discovery is too small (she gets new, I get used) and loves the new X7. I have never been so offended and treated like a non-customer in all my years of purchasing and trading cars in my life. If this is how Hendrick BMW has become, they already lost my business, and I will make it a point to tell my story (long time member of BMWCCA) at ALL events and club meetings. I will make sure people think twice before giving the dealership business. More

Absolutely Amazing Service… Stephanie Is My Go To… Kevin is great also up front Chris In sales are fantastic overall excellent!!! is great also up front Chris In sales are fantastic overall excellent!!! More

Always put the customer first. Very easy to discuss the service visit with clear video presentation. Checkout is easy. Very easy to discuss the service visit with clear video presentation. Checkout is easy. More

I own 5 BMW’s and honestly don’t like taking them to dealers for service. One of my favorite cars is a 2004 645Ci that I have never had serviced by a BMW dealer. I had an air bag and DSC fault that I as dealers for service. One of my favorite cars is a 2004 645Ci that I have never had serviced by a BMW dealer. I had an air bag and DSC fault that I asked them to diagnose. To my surprise, they not only did a great job diagnosing, but they went through the car top to bottom and gave me very competitive pricing for maintenance items I would normally handle myself. Stefanie Brunner was my service rep and she was excellent at communicating with me on choices and status. I highly recommend her. She is extremely informative without being pushy. Repairs were completed flawlessly and I’m back on the road with no annoying warning lights. Thank you Stefanie. More

Go see Danielle at Hendrick BMW on South Blvd. My buying experience was easy and a pleasure. She is knowledgeable and friendly. If you need a car - BMW or anything else, go there and ask for Dan My buying experience was easy and a pleasure. She is knowledgeable and friendly. If you need a car - BMW or anything else, go there and ask for Danielle More

Stephanie goes above and beyond to help me in service. She is always so knowledgeable and patient and provides excellent customer service. It’s been wonderful working with her several times! Shout out to She is always so knowledgeable and patient and provides excellent customer service. It’s been wonderful working with her several times! Shout out to Skye too in the back! Thank you for helping me with my tires! More

BMW number 6 from Hendrick BMW. Jeff Shinn is the best! Professional and always makes the buying process fun! Will definitely be back for number 7. Leslie B. Jeff Shinn is the best! Professional and always makes the buying process fun! Will definitely be back for number 7. Leslie B. More

Stefanie Bruner is the epitome of the word professionalism. She is efficient, knowledgeable and genuinely cares about her customers. What an asset she is to the Hendrick team! professionalism. She is efficient, knowledgeable and genuinely cares about her customers. What an asset she is to the Hendrick team! More

South Blvd BMW is my fav location. I have purchased at least 4 BMW vehicles and Love the service provided. Ask for Stephanie, she is a great service representative and will give great I have purchased at least 4 BMW vehicles and Love the service provided. Ask for Stephanie, she is a great service representative and will give great care to save money on repairs. More