Hendrick BMW Certified Pre-Owned South Charlotte

I had a great experience with Hendrick BMW - South Blvd. Stephanie Brunner is a rock star. She let me know what to expect, helped provide some guidance with regard to some questions I had and got me my ve Stephanie Brunner is a rock star. She let me know what to expect, helped provide some guidance with regard to some questions I had and got me my vehicle earlier than planned. I’m a huge fan. Keep up the good work. More

Outstanding customer service! Ryan Thor Stefanie Brunner provided urgent needs for my BMW without appointment. Ryan Thor Stefanie Brunner provided urgent needs for my BMW without appointment. More

I have been having my 7 Series serviced here and that is all due to Kevin my service manager! always tells me the truth,No nonsense and great attitude! Kevin is from NJ and I’m from Philly so maybe that’s t all due to Kevin my service manager! always tells me the truth,No nonsense and great attitude! Kevin is from NJ and I’m from Philly so maybe that’s the connection but this is a great person and always stays one step ahead of me when it comes to servicing me. More

Purchased an awesome 2023 5 series from Hendrick BWM with the help of Jeff Shinn. He was a consummate professional and made every effort to assist in my purchase. I would highly recommend Hendrick BMW and th the help of Jeff Shinn. He was a consummate professional and made every effort to assist in my purchase. I would highly recommend Hendrick BMW and their talented team, especially Jeff. Thanks a bunch More

Kevin Pleus is very knowledgeable and the best service advisor I have ever had. I love my X3 and would highly recommend anyone getting their BMW serviced to go to Kevin at Hendrick BMW Certified Pre-Owned advisor I have ever had. I love my X3 and would highly recommend anyone getting their BMW serviced to go to Kevin at Hendrick BMW Certified Pre-Owned in South Charlotte. More

I only take my car to Hendrick BMW Certified Pre-Owned South Charlotte! I always receive amazing service and Kevin Pleus is very helpful and knowledgeable! The best service advisor! South Charlotte! I always receive amazing service and Kevin Pleus is very helpful and knowledgeable! The best service advisor! More

Awesome service by Kevin Pleus , always a good experience and trust him for all my vehicle servicing needs and trust him for all my vehicle servicing needs More

Kevin Pleus has been my service advisor for the four years since I have lived in Charlotte. I have a 2011 BMW 335 xdrive which I love and has been meticulously cared for by Kevin and your wonderful team years since I have lived in Charlotte. I have a 2011 BMW 335 xdrive which I love and has been meticulously cared for by Kevin and your wonderful team of technicians. I live in a community with several friends who own BMW's and I have sent them all to Kevin and they are all thankful for the excellent service he has given them. More

I have purchased from Hendrick Certified Pre-Owned in the past and was very pleased. I travel from a neighboring state because of their selection and can trust their service department. Recently, I was looki past and was very pleased. I travel from a neighboring state because of their selection and can trust their service department. Recently, I was looking at trading my vehicle for another certified BMW. I received some numbers locally through dealers and the value was in the range on the online valuation sites and very acceptable. Issue was there were no great choices for vehicles I was really interested in. Then, I made the mistake of going to the "Max" because of a vehicle they had. The "Max" low bid my car and even knew it. I showed the offers I received from local dealers and was informed they cannot change an offer locally so I spoke to a manager. She said because my vehicle is a higher end brand, especially my model, they do not sell as quickly to the typical "Max" shopper and so, is not desirable. OK, I get that. Fast forward 2 weeks and I see the exact model I am interested in at Hendricks BMW. I do an online offer, which includes a trade-in valuation. The valuation comes in very close to prior and submit my deal. I call and speak to a salesperson who was very professional, although new and a little pushy, but he was doing his job and I was fine with that. I let him know I submitted a deal online and based my trade-in value off 3 local offers I have in writing. I did lowball the cost of their vehicle, in which I expected some negotiations. Later that day, I received an email from the salesperson with a counteroffer that has the "Max" (and a copy) offer attached. No negotiation, no counter-offer, does not want to see my car or the other local offers from REAL dealerships, just the "Max" offer. Take it or leave it. I have owned 14 BMW's, numerous other cars and in the market to also buy my wife a new car because her Land Rover Discovery is too small (she gets new, I get used) and loves the new X7. I have never been so offended and treated like a non-customer in all my years of purchasing and trading cars in my life. If this is how Hendrick BMW has become, they already lost my business, and I will make it a point to tell my story (long time member of BMWCCA) at ALL events and club meetings. I will make sure people think twice before giving the dealership business. More

Absolutely Amazing Service… Stephanie Is My Go To… Kevin is great also up front Chris In sales are fantastic overall excellent!!! is great also up front Chris In sales are fantastic overall excellent!!! More