Hendrick BMW Certified Pre-Owned South Charlotte

Had an excellent experience working with Jeff Shinn. I would highly recommend both Jeff and the dealership. I would highly recommend both Jeff and the dealership. More

I get my car serviced with them and I am satisfied with their service and suggestions their service and suggestions More

This dealership is by far the best experience I’ve ever had w servicing a car. Kevin Pleus always goes above and beyond to make sure I am aware of the reason for the repairs, time need for service and cost had w servicing a car. Kevin Pleus always goes above and beyond to make sure I am aware of the reason for the repairs, time need for service and cost. More

My service advisor Stephanie is the best. She’s makes the process so easy. The last visit was during a tropical storm and she got absolutely soaked trying to make it so I wouldn’t get wet - She’s makes the process so easy. The last visit was during a tropical storm and she got absolutely soaked trying to make it so I wouldn’t get wet - so thoughtful. More

Kevin Pleus and the whole team provide exceptional service . First class building and team . Thank you service . First class building and team . Thank you More

Stefanie Brunner is super awesome Very informative and helpful in getting you best quality service and options needed I highly recommend her as anyone’s service advisor I always leave there feeling hi helpful in getting you best quality service and options needed I highly recommend her as anyone’s service advisor I always leave there feeling highly satisfied Job well done always More

My adviser is Stefanie Brunner. Prompt, professional and courteous would be my thee best ways to describe my interactions with her. Prompt, professional and courteous would be my thee best ways to describe my interactions with her. More

Always ask for advisor Stephanie Brunner - excellent communicator, sets clear expectations and provides a great experience. communicator, sets clear expectations and provides a great experience. More

Stefanie Brunner is one of the best in the service business. She knows BMW inside and out and goes the extra mile for the customer. She provides constant updates - something the BMW dealer in our loca business. She knows BMW inside and out and goes the extra mile for the customer. She provides constant updates - something the BMW dealer in our local market has no concept of. It is well worth the added drive to work with Stef. I am more likely to buy another BMW because of the experience working with Stefanie. More

After many years purchasing from Hendrick BMW over the years, I WILL NEVER GO BACK after the experience I recently had. From Ryan in finance, the narcissist who was completely self absorbed, to Christophe years, I WILL NEVER GO BACK after the experience I recently had. From Ryan in finance, the narcissist who was completely self absorbed, to Christopher who was the weakest salesperson I’ve ever worked with. It literally would take a move of epic proportions to get him to really WORK on a deal! I’m amazed at how he makes it. And then finally, Cliff, The GM. Cliff called to try and smooth things over with a manufactured and completely inauthentic “protocol” phone call. Pathetic! Folks, Hendrick ain’t what it use to be. I left there feeling judged, played and indescribably disappointed in the experience. My advice: BUY ANYWHERE BUT HENDRICK! In closing, I’d also like to mention how VERY disappointed I’ve been in the service department recently as well. Those folks certainly do not deliver the service they use to. Shop elsewhere. Service your car elsewhere. Not here. Ever! More