
Hendrick Acura
Charlotte, NC
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The best dealer acura We had a pleasure dealing with Glenda Morales who provided us with exceptional service. Friendly, courteous, understanding, knowledgeable and made the We had a pleasure dealing with Glenda Morales who provided us with exceptional service. Friendly, courteous, understanding, knowledgeable and made the whole process seamless. I would highly recommend her to anyone who's looking into an Acura. More
Awesome place to buy an Acura !! I am always pleased with my great Salesman Russ Gard. I have bought several Acura's from him over the last several years. He always knows what I want I am always pleased with my great Salesman Russ Gard. I have bought several Acura's from him over the last several years. He always knows what I want on a vehicle. I like the fact he knows his customers!! Love the atmosphere at Hendrick Acura!! Excellent Customer Service!! More
Excellent Customer Service I met with Paul Brown to browse vehicles. I had never seen an acura before. Paul had a couple picked out to show me and I fell in love with the first I met with Paul Brown to browse vehicles. I had never seen an acura before. Paul had a couple picked out to show me and I fell in love with the first one. What a beautiful vehicle. Paul was exceptional as was the entire staff that I had interaction with. They made the process seamless. Thank you Paul and Hendrick Acura! More
Cameron Sabido was a pleasure to work with... he was AWESOME I was very pleased with Cameron Sabido and his customer service.. he was pleasant to work with and was there to answer any questions that I had pertai I was very pleased with Cameron Sabido and his customer service.. he was pleasant to work with and was there to answer any questions that I had pertaining to my purchase.. Padej was AWESOME and picked up where Cameron left off... these guys ROCK!!! More
Great, Friendly Service Experience was one of the best I have had buying an automobile. Salesman was friendly and answered mall questions without pressure, finalizing the dea Experience was one of the best I have had buying an automobile. Salesman was friendly and answered mall questions without pressure, finalizing the deal was simple and efficient. Everything we asked to be addressed was done in a few days. Would highly recommend Asad as a salesman. More
Professional, considerate customer service I purchased my second Acura, my family's third, last week. I took my car in for service and decided not to invest any more in it. I was ready to tal I purchased my second Acura, my family's third, last week. I took my car in for service and decided not to invest any more in it. I was ready to talk about a trade in. The staff could not have been more nimble and responded to my request efficiently and made the process enjoyable. JB Tillery is a fantastic person to work with, he listened carefully to both me and my husband and found a car that is a perfect fit. He took me on a test drive during a bitter cold night and provided hot cocoa afterwards. They provided a loaner for the night so we could think over our decision. Once I made the decision, JB had the paperwork organized for a seamless transition of ownership. Everyone from the Kelly in service to JB Tillery in sales, made my experience satisfying. I come back to Hendrick because of the caring concern shown to me and the professional care of the great product they sell. My RDX has been a joy to drive and I find something more to like every drive. More
Great Experience I was looking for a smaller SUV, 6 cylinder with leather, not a fan of the 4 cylinder. I was pleasantly surprised to learn that the base model of the I was looking for a smaller SUV, 6 cylinder with leather, not a fan of the 4 cylinder. I was pleasantly surprised to learn that the base model of the Acura RDX comes with heated leather seats, back up camera, moonroof and a few other extras for a super great price. The staff was friendly and courteous. If you go ask for Dean Latorney as your salesperson, he was genuinely interested in getting me into a car that suited my needs. Danny Williams was helpful in presenting information so I could make good decisions about which dealer packages and warrantees I could add. Emmitt Scott was patient and fun as I learned how to work the "buttons" on the interior of the car. Overall a GREAT experience The Russell's More
Great experience Great place to do business. Recently purchased almost new corvette Z06 that was a trade in. I bought the car from Mgr Matt Smith describtion and o Great place to do business. Recently purchased almost new corvette Z06 that was a trade in. I bought the car from Mgr Matt Smith describtion and on line pictures. We made a great deal and they shipped the car to my home in south Florida. Love the car..just as described. Would highly recommend this dealership More
Wasted my time! We went there to look at a used car (2009 Mazda 6S Grand Touring), that just was listed and I really wanted to look at. Scheduled an appointment to se We went there to look at a used car (2009 Mazda 6S Grand Touring), that just was listed and I really wanted to look at. Scheduled an appointment to see that vehicle the day before, got there and was told they could not sell the vehicle due to an open recall that there was no fix for yet. No one thought to call us, though they had our information. Jim the salesman couldn't have cared less that we wasted our time going there. He was extremely unfriendly. We will never shop there again. A complete waste of our time! I was ready to buy this car as I have been looking for this type of a car for a long time. More
Best Customer Service I have been on the market for a new car for about a month after a hit-and-run totalled my 2015 Jetta. I obviously never intended on being in the marke I have been on the market for a new car for about a month after a hit-and-run totalled my 2015 Jetta. I obviously never intended on being in the market as I was very happy with my new car I bought just a year ago. I have been to countless dealerships test driving new and used cars, and I feel as though I have become a professional test driver I have driven so many different cars. With that said I have had a lot of interactions with sales management and finance, and quite honestly they all haven't been so pleasant. From car salesman allowing the door to hit me on the way out because I wouldn't buy the car right then and there. To almost getting into a shouting match with a salesman because he insisted on selling me a car that had less features than the cars he had on the lot. Mr. Stewart Mills, he was different. Very pleasant helpful and understanding. He assisted me with looking at a used car, and didn't hesitate helping me, even though he works in the new car department. He didn't make me feel pressured to buy the car that very moment and understood that buying a car isnt just a decision you make in the span of an hour. Since our interaction was so pleasant I felt the need to call and let him know I decided to buy another car at another lot. Still kept it cool and calm, thanked me for coming in and give him the chance to earn my business and was sincere when he said he was happy I found something I wanted, but made sure I knew if I decided to change my mind he would help me. By far the most professional interaction with a salesman and dealer I have had. I highly recommend Mr. Mills, especially if you know your buying an Acura, his work ethic and business sense is worth him making that sale. More