Back

Hendrick Acura

Charlotte, NC

4.9
589 Reviews

6824 East Independence Blvd

Charlotte, NC

28227

Directions

By Type

Showing 589 reviews

September 27, 2022

Horrible experience with trade 8 thousand dollars difference from what their quick quote said once the sales mgr knew we were done he turned into a complete jerk Got rude and defensive Once again More

by Daytona
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Glenda
Sep 29, 2022 -

Hendrick Acura responded

Hello Daytona, Thank you for the feedback. Terribly sorry that we upset you to the point of leaving this review. Unfortunately, the online vehicle value estimations are over stated due to unforeseen issues. We will work with our staff on a better in person evaluation process being a more customer service focused approach. Please accept my apologies and if you would like to discuss further, please give me a call at your convenience at 704-566-2328. Shane Purser, General Manager

Sep 29, 2022 -

Daytona responded

You are really trying to deflect the blame back on me the customer you know the people that keep you in business Step up Big Boy!

Sep 29, 2022 -

Daytona responded

There is a reason that Corporate office doesn’t have a phone number to call

September 22, 2022

Jim is a very detailed and very respectful salesman. I would definitely recommend this dealership to anyone looking to buy a vehicle. More

by vaughns101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim H
Sep 24, 2022 -

Hendrick Acura responded

Vaughns101, we are so pleased you enjoyed your visit to Hendrick Acura! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 18, 2022

Have never had a bad experience there. Excellent, relatively fast standard service and a nice lobby to pass the time. My sales person Jim Holshauser is a nice, genuine person and very resp More

by CCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Holshauser
Sep 20, 2022 -

Hendrick Acura responded

Hi Cce, we are very happy to have provided you with such a positive experience!

September 16, 2022

I recently purchased a 2023 Acura MDX from Jim Holshouser. He is a great salesman, not pushy and sells the cars by being knowledgeable about his products. Jim was great to work with and has a grea More

by csickle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Holshouser , David Porter
Sep 20, 2022 -

Hendrick Acura responded

Hello Csickle, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

September 11, 2022

We had a great experience working with Jim Holshouser to buy our pre-owned Honda Pilot. This is our second time working with Jim and we highly recommend! More

by ali.keenan.smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Porter
Sep 12, 2022 -

Hendrick Acura responded

Ali.keenan.smith, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Acura. Please don't hesitate to reach out if there's anything additional we can do for you.

September 09, 2022

Great service on my Acura. I was on and out in less than one hour . More

by maymeboyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Porter
Sep 12, 2022 -

Hendrick Acura responded

Maymeboyd, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2022

Our family had a great experience working with Jeff Williams at Hendrick Acura. He was so helpful to us in making our buying decision. The process was efficient, comfortable and relaxed. We truly ap More

by holcombfamily96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
Sep 03, 2022 -

Hendrick Acura responded

Holcombfamily96, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Acura. We do hope we can be of assistance in the future. Take care!

August 30, 2022

Jeff Williams was a wonderful salesperson at Hendrick Acura to work with!!! Excellent customer service and we cannot wait to use him again with our next purchase! He made sure we understood everything More

by bethp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
Sep 02, 2022 -

Hendrick Acura responded

Bethp, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Acura

August 29, 2022

I had the pleasure of working with Jeff Williams to purchase a pre-owned TL. He diligently fixed some interior wear, and was responsive by phone, text and email. He addressed my questions and told some More

by maxkunisch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
Sep 01, 2022 -

Hendrick Acura responded

Maxkunisch, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Acura. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2022

I was impressed how easy it was to lease a vehicle and love my new Acura RDX! The sunroof and sound system are amazing! I’m also glad they advised me to get tire & wheel on my car. With all the constructi More

by D. Samson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Saffioti
Aug 30, 2022 -

Hendrick Acura responded

D. Samson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Acura. If you have any further questions, please don't hesitate to reach out!

...
32
...