Hendrick Acura

If I never purchase a vehicle from this dealership again it’s due to the experience I had yesterday with Nick Saffioti the Pre-own manager. I purchased my vehicle a couple of weeks ago and was initially ver it’s due to the experience I had yesterday with Nick Saffioti the Pre-own manager. I purchased my vehicle a couple of weeks ago and was initially very happy with my purchase. However that went down hill quickly. A couple of days in the vehicle started giving me trouble turning on. I didn’t think much of it because I was able to troubleshoot it and couldn’t duplicate the problem. Later that day I notice a very deep scratch in my windshield that I initially thought was a smudge. Turns out it had been polished to try to mask the damage and Safelite suggested it be replaced. I thought to myself, “no big deal, I’m sure if I call them they will fix it.” While on the way to the dealer I ended up getting the windshield chipped by a rock on the road so I decided to get it fixed myself. Yesterday morning, I get in the car and the vehicle won’t turn on. I get all kinds of error messages and the car is trying to turn over but it won’t. Tried troubleshooting the battery and still nothing. At this point I was done with the vehicle. After paying over $40K for a vehicle to start having issues this soon... I shouldn’t be having this many issues especially with a vehicle that has been “Certified” by Acura. I reached out to Acura and told them that I would like to get into a different vehicle. I explained everything in detail and advised them of the inconvenience of being late to work and then having to leave early to deal with all this. This is when Nick Saffioti says to me that he will pay for my time. The first time he said it, although he had a smirk on his face, I looked past it and ignored the comment. I wasn’t looking to get compensated for my time I was looking to get into a vehicle that wasn’t going to give me issues in the future. He says to me that it’s just the battery and that they can run more diagnostics. At this point they had the vehicle since around 11 am and now they offer to run further diagnostics?? Nevertheless I explained to him that I would like to avoid any more issues like this. I explained that I need a reliable vehicle and that I cannot arrive to work late or leave early to deal with these kinds of issues, they are unnecessary inconvenience that I do my best to avoid which is why I purchased an Acura certified vehicle. This man then proceeds to repeat himself and say the he will pay me for my time. The combination of his condescending tone and the smirk on his face made me very angry and surprised me. I explained to him that the comment is rude and condescending but he didn’t seem to care about that. This really surprised me especially after having such an initially pleasant experience. Earlier that day when I spoke to JB Tillery, my sales person, he told me that he would help get me into another vehicle and was very professional and apologetic. However this guy wasn’t trying to help me or hear what I was saying. He continued to be rude, unprofessional, and condescending. He told me that if he is to take my vehicle it would be a trade in and emphasized the he would NOT be swapping me out of it. He the. Emphasized that he also would not be offering me what I paid for it. When I told him that I was fine with that he said he then said, “you’re going to have to fix the windshield before I purchase it”. I knew that wasn’t true but nevertheless I offered to pay for the windshield out right and he refused. He obviously wasn’t trying to help me. He just wanted to keep making the option to trade more and more difficult until my mind was changed. This was by far the WORST experience I’ve had at a dealership. The lack of professionalism from Nick Saffioti was appalling, and what made it even worse was the fact that there were other managers present and none of them even bothered to step in. He ended up asking me to take the vehicle to the service dept and leave it with one of his techs to take home and test drive starting on Monday. When I went to the service dept the guy he told me to ask for had already left for the day which made me realize that I had once again been played by this guy. He was just trying to get me out of there. I’ll find a way to trade out of the vehicle somewhere else but I will not be coming back to this dealership. I will however be sharing this experience with family, friends, coworkers, and in every platform I can think of the same way that Nick Saffioti embarrassed me in front of other customers by offering to pay me for my time as if to say that he can afford me or my time. 08/18/2022 Update on the scenario. Nick Pollicino (a different Nick) from Acura reached out to me. He was unaware of the situation and was VERY professional and apologized for my experience. He quickly found a resolution and had Padej Y. contact me to assist with buying back the vehicle. He even came to my house and picked it up so that I wouldn’t have to be inconvenienced. He too was very professional and apologetic and I would like to also mention Christy Owca from service who was possibly the sweetest person I’ve met in this whole process. I want to acknowledge Padej, Christy, and Nick Pollicino (NOT to be confused with Nick Saffioti). You guys are stand up people and seem to embody what Acura should stand for. Thank you for making things right! More

Had a fairly painless experience with reserving and buying a new Integra. Good communication and was able to complete the deal pretty quickly once we arrived. buying a new Integra. Good communication and was able to complete the deal pretty quickly once we arrived. More

Gerard was a great sales person. He was prompt in communication and made our purchase easy! He was prompt in communication and made our purchase easy! More

Gerard was super friendly and patient. Buying a new car is such a stressful process, and he made it such a smooth and painless process. Buying a new car is such a stressful process, and he made it such a smooth and painless process. More

I bought an Acura ILX for my daughter a couple of years back. Jim Holshouser helped us find the right car for my daughter. He has a knack to understand what is it not said and really makes it a wonderful e back. Jim Holshouser helped us find the right car for my daughter. He has a knack to understand what is it not said and really makes it a wonderful experience all along. Even after 2 years he still keeps in touch and helps if I need anything in service. He is super friendly and always there for customers, He will always be my go to person. I highly recommend Jim to anyone who is looking for a new or a used vehicle. Best Ramesh More

Our sales person jim was extremely helpful and knowledgeable. I wouldn't have purchased but he made the difference. knowledgeable. I wouldn't have purchased but he made the difference. More

Gerard Apadula was excellent to work with and was someone we would recommend to others. He was professional and we enjoyed working with him. we would recommend to others. He was professional and we enjoyed working with him. More

My experience with Jim H. and Padej Y. was awesome. They were both very knowledgeable, extremely helpful, and not one bit pushy. Thanks guys! and Padej Y. was awesome. They were both very knowledgeable, extremely helpful, and not one bit pushy. Thanks guys! More

Gerard was very helpful, patient and quick to respond to all of my questions about the vehicle. all of my questions about the vehicle. More

Gerard responded quickly, was courteous, accommodating and thorough. I will return to Acura for my next vehicle. and thorough. I will return to Acura for my next vehicle. More