Hendrick Acura

My son was looking for a car to replace his current vehicle. We had searched several dealerships and many more online, looking for just the right car. We reached out to Hendrick Acura online and Gera vehicle. We had searched several dealerships and many more online, looking for just the right car. We reached out to Hendrick Acura online and Gerard Apadula quickly responded. No pressure, no harrassing phone calls, just service. Gerard just wanted to help my son find his perfect, next vehicle. Once we found the perfect car, we did most of the work via text. Gerard and Hendrick Acura made it super easy. Would highly recommend Gerard and Hendrick Acura! More

Since our situation was not the typical one (we were ex-pats relocating to North Carolina) I started the search of a new car over the internet. No visits to showrooms, no face-to-face talk with a repres ex-pats relocating to North Carolina) I started the search of a new car over the internet. No visits to showrooms, no face-to-face talk with a representative. Of many info requests I sent, Jim Holshouser was the first one to replied. From that moment on, everything was smooth. He understood our situation and was very helpful telling me that the car we want wasn’t on inventory and gave me an estimated date for delivery. He also was very helpful on helping me to understand the process, getting a new driver license, etc. The day I went to pick the car up, Jim was waiting for me and started to explain the car’s main features, we did a short test drive, etc. I just want to tell that Jim is the guy you should look after if you want to buy a car in Hendricks Acura. Best attention, best service. More

Salesman Jim Holshousher was the consummate sales professional. He was exceptionally well informed on the vehicle specifications, market conditions and very personable in his sales approach. professional. He was exceptionally well informed on the vehicle specifications, market conditions and very personable in his sales approach. More

I have nothing but great things to say about Jim Holshouser. He took the very overwhelming experience of buying a car and made it is as simple as it could be. He was knowledgeable, friendly, patient Holshouser. He took the very overwhelming experience of buying a car and made it is as simple as it could be. He was knowledgeable, friendly, patient, and responsive. Jim was always responsive via phone call, text message, and email. Throughout the process, I never felt pressured and am very thankful for his assistance. More

This dealerships service department is the best! If you are looking for a place that will do good and honest work - look no further. If you are looking for a place that will do good and honest work - look no further. More

Steve Davis helped me tremendously in helping me find my first car. Highly recommend him!!! first car. Highly recommend him!!! More

Nicholas Saffioti helped an intimidating process turn into an amazing decision! I was extremely nervous about buying my first car. I barely knew anything about what kind of car I wanted and finding somet into an amazing decision! I was extremely nervous about buying my first car. I barely knew anything about what kind of car I wanted and finding something in my budget as a college student. Nicholas answered all of my questions with honesty and patience, which was greatly appreciated! I absolutely love my 2012 Honda Accord and would HIGHLY recommend Nicholas Saffioti to anyone trying to buy a car! More

Gerard was super helpful thru our experience. We would definitely recommend him to anyone looking for a new vehicle. We would definitely recommend him to anyone looking for a new vehicle. More

If I never purchase a vehicle from this dealership again it’s due to the experience I had yesterday with Nick Saffioti the Pre-own manager. I purchased my vehicle a couple of weeks ago and was initially ver it’s due to the experience I had yesterday with Nick Saffioti the Pre-own manager. I purchased my vehicle a couple of weeks ago and was initially very happy with my purchase. However that went down hill quickly. A couple of days in the vehicle started giving me trouble turning on. I didn’t think much of it because I was able to troubleshoot it and couldn’t duplicate the problem. Later that day I notice a very deep scratch in my windshield that I initially thought was a smudge. Turns out it had been polished to try to mask the damage and Safelite suggested it be replaced. I thought to myself, “no big deal, I’m sure if I call them they will fix it.” While on the way to the dealer I ended up getting the windshield chipped by a rock on the road so I decided to get it fixed myself. Yesterday morning, I get in the car and the vehicle won’t turn on. I get all kinds of error messages and the car is trying to turn over but it won’t. Tried troubleshooting the battery and still nothing. At this point I was done with the vehicle. After paying over $40K for a vehicle to start having issues this soon... I shouldn’t be having this many issues especially with a vehicle that has been “Certified” by Acura. I reached out to Acura and told them that I would like to get into a different vehicle. I explained everything in detail and advised them of the inconvenience of being late to work and then having to leave early to deal with all this. This is when Nick Saffioti says to me that he will pay for my time. The first time he said it, although he had a smirk on his face, I looked past it and ignored the comment. I wasn’t looking to get compensated for my time I was looking to get into a vehicle that wasn’t going to give me issues in the future. He says to me that it’s just the battery and that they can run more diagnostics. At this point they had the vehicle since around 11 am and now they offer to run further diagnostics?? Nevertheless I explained to him that I would like to avoid any more issues like this. I explained that I need a reliable vehicle and that I cannot arrive to work late or leave early to deal with these kinds of issues, they are unnecessary inconvenience that I do my best to avoid which is why I purchased an Acura certified vehicle. This man then proceeds to repeat himself and say the he will pay me for my time. The combination of his condescending tone and the smirk on his face made me very angry and surprised me. I explained to him that the comment is rude and condescending but he didn’t seem to care about that. This really surprised me especially after having such an initially pleasant experience. Earlier that day when I spoke to JB Tillery, my sales person, he told me that he would help get me into another vehicle and was very professional and apologetic. However this guy wasn’t trying to help me or hear what I was saying. He continued to be rude, unprofessional, and condescending. He told me that if he is to take my vehicle it would be a trade in and emphasized the he would NOT be swapping me out of it. He the. Emphasized that he also would not be offering me what I paid for it. When I told him that I was fine with that he said he then said, “you’re going to have to fix the windshield before I purchase it”. I knew that wasn’t true but nevertheless I offered to pay for the windshield out right and he refused. He obviously wasn’t trying to help me. He just wanted to keep making the option to trade more and more difficult until my mind was changed. This was by far the WORST experience I’ve had at a dealership. The lack of professionalism from Nick Saffioti was appalling, and what made it even worse was the fact that there were other managers present and none of them even bothered to step in. He ended up asking me to take the vehicle to the service dept and leave it with one of his techs to take home and test drive starting on Monday. When I went to the service dept the guy he told me to ask for had already left for the day which made me realize that I had once again been played by this guy. He was just trying to get me out of there. I’ll find a way to trade out of the vehicle somewhere else but I will not be coming back to this dealership. I will however be sharing this experience with family, friends, coworkers, and in every platform I can think of the same way that Nick Saffioti embarrassed me in front of other customers by offering to pay me for my time as if to say that he can afford me or my time. 08/18/2022 Update on the scenario. Nick Pollicino (a different Nick) from Acura reached out to me. He was unaware of the situation and was VERY professional and apologized for my experience. He quickly found a resolution and had Padej Y. contact me to assist with buying back the vehicle. He even came to my house and picked it up so that I wouldn’t have to be inconvenienced. He too was very professional and apologetic and I would like to also mention Christy Owca from service who was possibly the sweetest person I’ve met in this whole process. I want to acknowledge Padej, Christy, and Nick Pollicino (NOT to be confused with Nick Saffioti). You guys are stand up people and seem to embody what Acura should stand for. Thank you for making things right! More

Had a fairly painless experience with reserving and buying a new Integra. Good communication and was able to complete the deal pretty quickly once we arrived. buying a new Integra. Good communication and was able to complete the deal pretty quickly once we arrived. More