Hendrick Acura

Run don't walk to purchase or sell your next vehicle with Hendrick Acura! I worked with Mark Mahshie on leasing my new Acura RDX and had the best, easiest, smoothest experience ever. This is now my second ti Hendrick Acura! I worked with Mark Mahshie on leasing my new Acura RDX and had the best, easiest, smoothest experience ever. This is now my second time working with Hendrick Acura and I ten out of ten recommend. More

I would not recommend I am single parent of 3 kids I live in Jacksonville fl I purchased this Nissan Sentra specifically from this dealership bc I was assured that they would deliver the car to me at the las in Jacksonville fl I purchased this Nissan Sentra specifically from this dealership bc I was assured that they would deliver the car to me at the last minute Steven told me his Gm changed his mind & did not want to do an out of state delivery bc it was approaching the end of the year & the Gm wanted to keep the books clean. So I drove the 7 hours to pick up the car (the gas was reimbursed )but I had to purchase a hotel as well because it was too far to turn around & drive right back Florida. Went & through all of the paperwork with Steven as well as the business manager this is my 1st time financing a car so I did not know what I should’ve been looking for instead I trusted that Hendricks Acura had all the documents & prices in order which I signed & drove the car home. I received some paperwork via UPS a couple weeks later to sign to get the tag here in Jacksonville fl so that I’m under the impression the tag would be mailed as well in a couple weeks as I was told it would be. A month later Steven text me saying oh the business manger said they did not collect the correct registration fees for fl & you need to pay $509 do you want to put it on a credit card so you can get your tag. I’m flabbergasted the taxes & registration fees were supposed to be included in the loan/purchase. A whole month has passed & no one said anything & it is now the tag is expired & it’s time to pay the car note. No one reached out & apologized & said we made a big mistake not sure how this happened it was a error on our end where we forgot to include the correct Florida registration fees in the purchase price/loan & are willing to work this out. Steven reached out via text once did not apologize for the error but just demanded I give him a credit card # to pay for their mistake. I replied back that this was a colossal mistake on Hendrick Acura end I am a single mother of 3 kids & budgeted & saved every penny for the down payment & now a month later it’s time to pay the car note & Hendricks Acura do not care nor did they acknowledged their mistake & I haven’t heard anything back from Steven after I told him I did not have an additional $509 to pay because the car note is due this month. This is a dealership that do not care because this did not happen to them so it’s not their problem & they know without that I cannot get the tag for the car. So if you are out of state I would recommend you deal with ur local dealership to avoid unnecessary headaches & additional money out your pocket. I am very disappointed with how this was handled by the dealership & would not recommend More

We are very pleased with this dealership. Gerard, our sales rep, was easy going and very helpful with the purchase of the MDX. The service department is exceptional. John Ray was the servi Gerard, our sales rep, was easy going and very helpful with the purchase of the MDX. The service department is exceptional. John Ray was the service adviser who took care of the problem with the rear view mirror. Christy was the service advisor who took care of the tire that had a bolt in it. My wife brought the car in. She had our rescue with her as he could not be left alone at the house. Christy was great and made my wife and dog feel welcomed and comfortable. My wife was very pleased with both visits. Christy and John Ray are exceptional. Gerard is a great sales rep. Fincher Jarrell More

Very courteous and respectful to me as a customer. Also very attentive and answered my questions. Also very attentive and answered my questions. More

The staff was very friendly and helpful and I got everything done during my visit. everything done during my visit. More

Jim did a great job working through the sale of a used RDX for my family. Very pleasant experience. RDX for my family. Very pleasant experience. More

Gerard was very helpful and caring during the process of purchasing the Lexus. Was very pleased with a late email to let us know it was still available. Thanks Gerard love the car! purchasing the Lexus. Was very pleased with a late email to let us know it was still available. Thanks Gerard love the car! More

Gerard Apadula was amazing to work with during the purchase of my 2024 Acura RDX. He was professional and personable and listened to my needs to ensure I found the right vehicle. I never felt pressure purchase of my 2024 Acura RDX. He was professional and personable and listened to my needs to ensure I found the right vehicle. I never felt pressured. The entire process from purchase to delivery went smoothly and was a great experience. I loved working with Gerard (and also with Laura for final doc signing) and would absolutely buy another vehicle from him and the Hendrick Auto Group. More

Probably the best buying experience we have ever had! We had the pleasure of dealing with Gerard, Tanner and Jarrod and their customer service was top notch! Gerard was always quick to get back to us and We had the pleasure of dealing with Gerard, Tanner and Jarrod and their customer service was top notch! Gerard was always quick to get back to us and answered every question we had! We drove 4 hours to buy an MDX here and it was well worth it! More

Gerard was helpful and knowledgeable. As was everyone we came in contact with. It was a pleasure doing business with them. As was everyone we came in contact with. It was a pleasure doing business with them. More