Henderson Hyundai Superstore

First of all it took me a month and a half to get in for an oil change. I consented to the 45,000 thousand service. Was told 3 to 4 hours okay I said. After 4 hours was told I needed front breaks. Was told an oil change. I consented to the 45,000 thousand service. Was told 3 to 4 hours okay I said. After 4 hours was told I needed front breaks. Was told another 2 hours. When I asked for an estimate and said I would return on Friday and paid $549 Michael told me I needed brake lights. I said you mean I have no brake lights? As an 81 year old this was frightening. I also asked about a senior discount and Michael said you already paid the bill. I immediately went somewhere else and got my brake light bulbs done. I also made an appointment to get my brakes done at about half of what you charge. When the manager of the shop I went to was changing the bulbs he called me into the garage and showed me one of the bulbs was cracked. He showed me and said the bulb was so tight he would have to force it out. He said it looked like someone tried to remove it and broke it. I only ever have taken my car to Hyundai Super store. Just saying. I have purchased 3 cars there but will never bring in my car or buy another there. One other time in December I had to leave my car and was told to get a rental and I would be refunded by corporate. I have not gotten anything refunded to me and it is July. I have completely lost faith in Hyundai. More

I took my car for regular oil change and blinker problem. Mr Bennie Pacheco provided an outstanding customer service. Mr Bennie Pacheco provided an outstanding customer service. More

All employees are very professional. Good to explain everything. Answer my questions and we are very happy. Good to explain everything. Answer my questions and we are very happy. More

Hassle free when buying a car here. All staffs are nice and helpful. Smooth process. All staffs are nice and helpful. Smooth process. More

I arrived about 15 minutes before my appointment time and was greeted by a customer service rep right away. The required work was taken care of very quickly and my car was ready sooner than expected. was greeted by a customer service rep right away. The required work was taken care of very quickly and my car was ready sooner than expected. More

Staff friendly and helpful but took way too long to purchase a vehicle. Finance department was deceptive in selling additional services and told me they had locations in Kansas City for the oil change purchase a vehicle. Finance department was deceptive in selling additional services and told me they had locations in Kansas City for the oil change plan when Lithia dealerships has no locations in the entire state of MO. This dealership is a typical, overly pushy car sales environment. More

Exceptional customer service. Hassle free and friendly staff. Knowledgeable and fast service. Best service dealership Hassle free and friendly staff. Knowledgeable and fast service. Best service dealership More

Made an appointment on line and had confirmation on my phone. When I got to the dealer, they had no record of my appointment. Took over 2 hours for an oil change. phone. When I got to the dealer, they had no record of my appointment. Took over 2 hours for an oil change. More

The service was superb when I had my oil changed. My only disappointment was not having my car washed when I was asked if I want it washed and I said yes. Only to find out later when I got home that My only disappointment was not having my car washed when I was asked if I want it washed and I said yes. Only to find out later when I got home that it wasn’t washed. I didn’t bother to check before leaving, simply because i trust and believed it will be done. Anyways that’s what happened. Bummer. Next time I’ll take my time to check. More

Very nice people that work there and it’s very clean. The only thing wrong it very very over price almost 1000.00 for 60,000 miles work The only thing wrong it very very over price almost 1000.00 for 60,000 miles work More