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Henderson Hyundai Superstore
Henderson, NV
2,259 Reviews
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September 18, 2017
Left with Bent Rim (Quote $1,137.50) Bearing and Hub The service department use to great and full of people with Integrity. KEYWORD: use to be. I have a 2013 Hyundai Sonata Called in on 9/6/17 due to c The service department use to great and full of people with Integrity. KEYWORD: use to be. I have a 2013 Hyundai Sonata Called in on 9/6/17 due to car couldn't pass truck on fwy and started slowing down. Felt transmission slipping. First appt. 9/8/17 at 11am. Asked to drop on 9/7/17 after closing due to work schedule. First appt. 9/8/17 at 11am. Asked to drop on 9/7/17 after closing due to work schedule. Dropped off car, only issue was transmission slipping. Started of with Debra but switched to Chris as advisor. (He was very nice), he called and said they would get me a rental as it would be until Mon/Tues to fix and that air filter was bad. I came got belongings saw air filter and okayed having that replaced. Nothing else was wrong with car. Nothing else advised by Hyundai as well. Didn't hear back Monday. Called finally returned Tuesday that turbo and couple things under the powertrain warranty needed to be replaced and they would xxu Weds. Called Thurday 9/14 to get status before working late shift. Got vm stating car done but now there was bent rim, bad bearings and hub. Nothing to do with transmission. This was unacceptable and I left message with service manager. I would understand if I was at fault or did something but this happened during week of car being there. James the service manager returned call on Saturday 9/16 and said he talked to tech amd said car came in that way. Went on to say he personally knew him for 14 years so if he drove car off cliff he would cover so knows he didn't do it. I asked for further research as I know for fact I didn't bring the car in that way and now its undriveable. He said he would do his due diligence but most likely would not do anything. The car sat Fri/Sat and I brought to tire shop today to have inspected. Was told and got in writing, nothing is wrong with bearings or hub and that I do have bent rim. This is so unethical! To me this shows the tech has lied to say I have repairs needed in tune of $1200 cause they had to warranty issues to transmission. That and they bent rim or swapped with another vehicle. Something happened during the week at Hyunda, so now I will have to come out of pocket. I feel the service manager will still side with employee even when after learning that the tech has already lied about other repairs that are needed. Now until I can replace rim, it's unsafe to drive to car. I am in hospital daily with family on life support and have 2 kids under 3 years old. Waiting to see how the follow up goes but until then I am upset I am being called a liar and the fact my car came back the way it did. And now there are 2 more recalls and I am scared to even take it back. Very upsetting since I use to have great relationship in service. But most left in change a few years Follow up on Sunday by Service Manager: Belinda I have 20 years experience as a master tech, you were quoted a bearing and hub due to the extent of damage to the wheel, to assume that those items are not damaged from impact isem. I spoke with you extensively about this yesterday, With all due respect to whomever you took the car to, I am not getting into a he said, she said with them. I spoke with you extensively about this yesterday, and I told you I will do what I can to check what little video I have. Monday 9/18: Call from Service manager James. I don't care who or what looked at your car. They are irresponsible and have no clue about cars and Hyundai is not responsible and will not fix it period. I trust people here and not you. We followed steps and there is reason I am in charge. I have 20 years experience. Then he went to say, if you fix here great you got your quote, take it somewhere else and get rim only and drive and God Bless you when you get in accident. More
by Belinda P
Employees Worked With
Chris S (He was very nice and pleasant to deal with), Jim Hantl
September 17, 2017
2017 Elantra lease I visited Henderson Hyundai to inquire about their Labor Day lease specials. I was quickly able to test drive my first choice model and instantly love I visited Henderson Hyundai to inquire about their Labor Day lease specials. I was quickly able to test drive my first choice model and instantly loved it. Anthony was very friendly, personable, and knowledgeable. He was also very helpful in accommodating my financial needs and showing me everything I needed to know about how to operate the vehicle before I left. Although buying/leasing a new car can be a difficult and stressful decision, I left the dealership feeling confident that I made the right choice and received an excellent deal. So far, I absolutely love my 2017 Elantra; it's perfect for me. I'm thrilled about my decision to lease with Hyundai! More
by coopere9
Verified CustomerEmployees Worked With
Anthony DiPietro
September 17, 2017
The friendly dealership Bruce and generally speaking the entire staff was friendly and professional. I already referred a friend and I will definitely try to do it again. Bruce and generally speaking the entire staff was friendly and professional. I already referred a friend and I will definitely try to do it again. More
by rickyisbusy
Employees Worked With
Bruce Boisvert
September 16, 2017
The Hyundai Experience Most people including myself don't look forward to purchasing a new car because of the high pressure sales tactics. But from the moment I entered Hend Most people including myself don't look forward to purchasing a new car because of the high pressure sales tactics. But from the moment I entered Henderson Hyundai and a nice young man named Davion greeted me, my apprehension disappeared. Davion spent a lot of time letting me test drive several models and explained features of each car to me in plain language, not overwhelming me with information I didn't understand. Since I wasn't ready to purchase yet because I'm in the process of relocating to this area, Davion offered to keep the car in storage for me until I return next month. After negotiating a price I was happy with I bought the car I liked and Davion took care of all the details. He was extremely courteous throughout the process and treated me with much respect. The only downside to the experience was having to finance a portion of the price to get the extra rebate. But since it gave me additional savings I agreed to that extra step. All in all I would rate the dealership in the top ten, but the best part of the experience was dealing with Davion. He deserves recognition and 10 Gold Stars!! Thank you Davion. You are the best salesperson I've ever dealt with! More
by Scarlet O'Hara
Employees Worked With
Davion Ealy
September 16, 2017
Hands down best customer service!!! Excellent customer service!!! Everyone I worked with treated me as if I was a member of their family!!! I will definitely share my great experience wi Excellent customer service!!! Everyone I worked with treated me as if I was a member of their family!!! I will definitely share my great experience with all my friends and family!!! More
by tfiloteo3
Employees Worked With
Omar Ansary, Anthony DiPietro, Carlos Hidalgo, Christopher Stanley
September 16, 2017
Great! Casey allowed me do everything online so I spent I minimal time at the dealership and made this time buying easy and quick. Thank you Casey allowed me do everything online so I spent I minimal time at the dealership and made this time buying easy and quick. Thank you More
by -
Employees Worked With
Omar Ansary, Casey McKenna
September 15, 2017
First new car in twenty years Was a very good experience. Chris the sales person was very nice and professional. Was not pushy and listened to our needs and provided us with inform Was a very good experience. Chris the sales person was very nice and professional. Was not pushy and listened to our needs and provided us with information as well. More
by vegasmetsfan55
Employees Worked With
Max Ansary, Christopher Stanley
September 15, 2017
First time Hyundai buyer Outstanding experience in dealing with Matt and Josh, but not sure I checked the correct Josh. Very satisfied with the car and features. I've alread Outstanding experience in dealing with Matt and Josh, but not sure I checked the correct Josh. Very satisfied with the car and features. I've already refer two other people and one of them bought the same day. More
by herbh624
Employees Worked With
Matt Davis, Josh Parra
September 13, 2017
Leasing my Tucson Went to HH early in the morning and talked to Eric...we told him we would return later in the day. He was very good...no pressure - easy going. Upon Went to HH early in the morning and talked to Eric...we told him we would return later in the day. He was very good...no pressure - easy going. Upon our return to HH, Eric directed us to Bruce who finished the "sale" of the Tucson. Eric explained that the reason he wasn't completing the "sale" was because he (Eric) had just sold a car to another couple and would prefer to work one-on-one with his clients...undivided attention. I am glad he explained the reason he wasn't helping us... Bruce did a bang up job though. Both sales reps were/are top notch!!!! More
by rosewood1106
Employees Worked With
Bruce Boisvert, Erik Ramos
September 13, 2017
Awesome It was a very friendly dealer. Eddie got me through it all and gave amazing deals I was able to work with. Definitely satisfied and will be coming bac It was a very friendly dealer. Eddie got me through it all and gave amazing deals I was able to work with. Definitely satisfied and will be coming back! More
by bakethecake723
Employees Worked With
Eddie Zelonka
