Henderson Hyundai Superstore

Over booked. Had an appointment and waited one hour and a half for oil change Had an appointment and waited one hour and a half for oil change More

Always Excellent Service. Scheduling appointments is easy. Service valet is very efficient on getting you checked in. Service is completed on time. Scheduling appointments is easy. Service valet is very efficient on getting you checked in. Service is completed on time. More

Mike was an amazing service provider. Best service ever. Not a long wait at all. Best service ever. Not a long wait at all. More

Bennie was extremely helpful in getting our car repaired in the safest most economical way. in the safest most economical way. More

My agent Jamal Hashimi was great. He took the time to show me the cars I was interested in and got me to the price I wanted He took the time to show me the cars I was interested in and got me to the price I wanted More

Scheduling appointment was a nitemare. Took multiple phone calls, staff were not helpful and failed to provide options, other than telling me to go somewhere else, when there were no appo Took multiple phone calls, staff were not helpful and failed to provide options, other than telling me to go somewhere else, when there were no appointments available for 7 weeks. I left a message for the service manager - never received a call from him. A member of the sales team promised to call me back - that did not happen, I had to call him back. Left several messages for Bella to get a chip in my windshield fixed and to get the auto bra coating done. She never called me until I had a pointed discussion with the sales person I bought the car from. Overall the whole experience was really frustrating and I considered trading in my new car over the experience. Service staff were great - fortunately or I would have gotten rid of the car More

Made an appointment over the phone. The lady I spoke with was a little rude and pretty much told me I cannot make an appointment. I had to speak up to be able to get an appointment. Onc The lady I spoke with was a little rude and pretty much told me I cannot make an appointment. I had to speak up to be able to get an appointment. Once I did finally get an appointment set up it was 30 days into the future. Like I understand y'all be busy and there are a lot of people needing their cars worked on or looked at but I found that a little excessive. Once my appointment date arrived I set it up as early as possible. I was told went I arrive that I had to pay a $200 service charge to get my car looked at for the recall issue. Luckily I spoke with the Manager of the service department. He got my car in without having to pay upfront. After my car got taken to the back I was told it would be done by the close of business. Remind you I was there at 8 am. I was told it would take 9 hours to get my car serviced. The only thing I can say is at least I was taken care of and so was my car. More

First of all it took me a month and a half to get in for an oil change. I consented to the 45,000 thousand service. Was told 3 to 4 hours okay I said. After 4 hours was told I needed front breaks. Was told an oil change. I consented to the 45,000 thousand service. Was told 3 to 4 hours okay I said. After 4 hours was told I needed front breaks. Was told another 2 hours. When I asked for an estimate and said I would return on Friday and paid $549 Michael told me I needed brake lights. I said you mean I have no brake lights? As an 81 year old this was frightening. I also asked about a senior discount and Michael said you already paid the bill. I immediately went somewhere else and got my brake light bulbs done. I also made an appointment to get my brakes done at about half of what you charge. When the manager of the shop I went to was changing the bulbs he called me into the garage and showed me one of the bulbs was cracked. He showed me and said the bulb was so tight he would have to force it out. He said it looked like someone tried to remove it and broke it. I only ever have taken my car to Hyundai Super store. Just saying. I have purchased 3 cars there but will never bring in my car or buy another there. One other time in December I had to leave my car and was told to get a rental and I would be refunded by corporate. I have not gotten anything refunded to me and it is July. I have completely lost faith in Hyundai. More

I took my car for regular oil change and blinker problem. Mr Bennie Pacheco provided an outstanding customer service. Mr Bennie Pacheco provided an outstanding customer service. More

All employees are very professional. Good to explain everything. Answer my questions and we are very happy. Good to explain everything. Answer my questions and we are very happy. More