Henderson Hyundai Superstore

I did an on-line price quote request for a 2011 Hyundai Sonata to multiple dealers and internet Manager Vernon Lytle called within a half hour. We went down for a test drive that day. Vernon immediate Sonata to multiple dealers and internet Manager Vernon Lytle called within a half hour. We went down for a test drive that day. Vernon immediately pawned us off on Chuck Aftwood, which I did not appreciate, as I was there to deal with the internet manager. We were VERY motivated buyers. We went with Chuck for a short test drive and got out to look under the hood and in the trunk. Imagine my surprise when Chuck started smoking, despite the presence of my wife and our 5-yr old son. At least he didn't light up in the car, I suppose! Back at the dealership, we were then presented with a sales agreement for the last 2011 Sonata on the lot in the wrong model and the wrong color. When I said, I want such and such, we were told that Hyundai does not accept pre-orders...that they would call us IF EVER the car we wanted should show up??? "No pressure" though. Please... I still wanted a quote and Edmunds.com recommended no money down on a lease. Chuck argued with me that you MUST put money down. Off he went to the finance people and came back to say, "oh, you're right, you don't have to put any money down." I asked if they had any booklets on the Sonata. No. Within the week, we pre-ordered a specific VIN # and received the exact model, trim, and color we wanted from Planet Hyundai...but if it hadn't been for the excellent service from Bob Stewart at this second dealership, we likely would have bought a Honda Accord based on our horrible experience at Henderson Hyundai Superstore. Seriously, when a prospective client walks in and says I want Model A, Trim B, in color C and they say...all we will sell you is Model D, Trim E, and color F...well, they fully deserve this rating. More

ONE BIG SCAM. There was a newspaper ad advertising a $5000 rebate in Feb. for a new Hyundai. When I went down to their dealership I seen that all the new cars had been marked up $5000 from the actual MS $5000 rebate in Feb. for a new Hyundai. When I went down to their dealership I seen that all the new cars had been marked up $5000 from the actual MSRP, which meant that your savings amounted to ZERO. This is a BAIT & SWITCH operation if I ever seen one. More

I took my Tiburon in for basic service. Though it has less than 13,000 miles on it, I was told it needed a new clutch disc and cover, new drive belts, brake and clutch flush and hvac work for $1,678.99! less than 13,000 miles on it, I was told it needed a new clutch disc and cover, new drive belts, brake and clutch flush and hvac work for $1,678.99! When I expressed surprise the "service advisor" said "That's what you get when you buy a used car. Where'd you get it?" "From here", I replied. Anyway, I took the car to another place for an estimate and received a complete bill of health for $0 dollars! I left a message for the Service Manager at the dealership and received a call from the Assistant Manager. He admitted that the work had not been properly presented and said in future, he'd take care of me himself and called me "sweetheart"!. Whoa! What kind of condescension is that! I cannot recall the last time I was called an endearment when making a consumer complaint! I told him and I'm telling you, this felt very definitely like a scam or fraud attempt. Buyer beware when you take your car for service with this dealer! And I will NOT be buying another car from them. More

This place is full of thieves they actula stole something out of the car I was trading in while I was sitting inside. STAY away Henrson Hyundai is the worst possible palce you could go to buy a car. I cant i out of the car I was trading in while I was sitting inside. STAY away Henrson Hyundai is the worst possible palce you could go to buy a car. I cant imagine how they screw you on service, except the other posters tell how they screw your car up purposefully. Buy a Honda or Toyota, ford fusion instead, This dealer sucks and there cars have no power when new bland styling. And they actual stal things from your trade in while you are test driving or sitting inside. Stay away. More

I called regarding my 5 speed manual Elantra and was told that the repairs would be all under warranty so I made an appointment. Drooped off my car and was called later to be told that the repairs would cos that the repairs would be all under warranty so I made an appointment. Drooped off my car and was called later to be told that the repairs would cost $999 'out the door including labor'. Purrfect Auto on N Valle Verde did the work for half the price and did a great job too. They showed me the clutch and it had been tampered with. They thought I had done it but only person under my car was Henderson Hyundai. Of course they deny tampering with my clutch but who else would've done it? I like Hyundai's and this dealership is close by. I had considered going here for my next vehicle but after the way I was treated, handled and taken advantage of I would never go back. I should have read the reviews first but always like to give people benefit of the doubt first. I will never return to Henderson Hyundai and neither should you!!! More

I was raised by a car salesman so I know how it is but, this guy who is in Finance was the worst person I have ever dealt with in a car dealership at all. Originally my brother was going to help our father this guy who is in Finance was the worst person I have ever dealt with in a car dealership at all. Originally my brother was going to help our father get a car and put it in his name. When he didn't get approved the finance guy asked if there was anyone that could co-sign. So I agreed to let them run my credit. Then they told us what a great deal they could get with us both on it and we agreed. Now previously my brother had already signed all the paperwork so when we went in together we thought that we would both have to sign all the new papers. Well they had me sign everything and we asked him what my brother had to sign and he claimed it was nothing because he already signed the other stuff and they would put it all together. Well come to find out the loan is in my name only and my brother has nothing to do with it. I have NEVER met a bigger liar in my life and he was just so arrogant to top it all off. Do no go here EVER! More

We believe we were sold a lemon back in 2003. We have our Sante Fe at Henderson Hyundai at least once a month. We need new brakes every year at 11-12 months. Just about every seal in our car has had to b our Sante Fe at Henderson Hyundai at least once a month. We need new brakes every year at 11-12 months. Just about every seal in our car has had to be done at least once, some 4 and 5 times. I have had my motor mounts replaced all the belts had to be replaced. I am always at there shop I know the "ride home" driver by his first name. This is sad. And Hyundai Corp, they want nothing to do with it! Some fuse shorted out my battery and radio and I had to pay for everything! How do they stay in business? More

Buying my car from this dealership was horrible. I had spent several months looking for a car. When I saw the one I wanted at a good price on line I went in with the ad printed out. The salesman kept offe spent several months looking for a car. When I saw the one I wanted at a good price on line I went in with the ad printed out. The salesman kept offering me the car for several thousand dollars more than it had been advertised for (exact same car matching Vin# ect.), the sales man kept trying to talk to my boyfriend who repeatedly told him it wasn't his money that I was making the purchase, during the part of the sale where you discuss your job and income the sales man told me he thought I was making up how much money I make. If I hadn't really wanted that particular car I would have done anything to get out of there. After I bought the car 2 days later they called me back into the dealership and raised my monthly payment by $58 per month. This dealership left such a bad taste in my mouth I never returned to it for service on my vehicle opting instead to drive across town to a different dealership. HORRIBLE experience. More

They played a shell game with me when it came to giving me a trade-in value. They offered me Kelly low-blue book on my trade-in which would have paid off my loan. They never said the used car manager was me a trade-in value. They offered me Kelly low-blue book on my trade-in which would have paid off my loan. They never said the used car manager was really offering me an amount that was $2200 less. They packed the $2200 in 'negative equity' onto the sales price of the new vehicle. Only later in reviewing the contract, did I realize I'd been had! I figured these guys were offering me a fair trade and so I relaxed in putting the deal together. I accepted a payment at longer terms than I really wanted. If they had told me up front that my trade-in was 'soft' in the market and that they needed to buy it $2200 under low book, I would have walked. Later everyone, including the General Manager, insisted that there was nothing unethical about the way they handled this. The entire presentation of terms seemed to me to be very carefully worded to prevent me, the customer, from getting upset at what they were willing to allow me on my trade-in. Later, I realized that they never called it the 'trade-in' value, only the 'pay-off' amount. They slickered me and when I went back to see what they would do to make it right, they told me to take a hike. It's system houses like this that give car dealers a bad name. I wouldn't buy here again, and it's given me such a bad taste, I won't buy another Hyundai! More