Henderson Hyundai Superstore

I chose to buy 2 Hyundai Sonatas after having one as a rental car and loving it. I had considered a new Lexus but decided that I could buy 2 Sonatas for nearly the same price as one Lexus. I'm giving on rental car and loving it. I had considered a new Lexus but decided that I could buy 2 Sonatas for nearly the same price as one Lexus. I'm giving one to my parents for Christmas! I purchased through the USAA buying program and got Alan Moceo as the contact person from the website. I was exremely pleased with how I was treated and how promptly and efficiently the deal and paperwork were handled. Tommy assisted with the sale and handling of the cars. He went out of his way to make me comfortable and make sure I was well oriented to the cars. I couldn't ask for a more pleasant buying experience. I was in and out of the dealership in 2.5 hours - fast when buying a car, much less 2! They even got me a bow for the one I'm giving to my parents. I would recommend purchasing through Henderson Hyundai to anyone looking to buy one. They made this the simplest and most pleasant buying experience I've ever had. More

After having previously owned a Hyundai Accent, purchased by my father on my behalf in 2003 from Henderson hyundai, I was interested in finding out whether or not I was qualified to get a new car from them, by my father on my behalf in 2003 from Henderson hyundai, I was interested in finding out whether or not I was qualified to get a new car from them, but in my name this time around. I did some online searching on Sunday,and by Tuesday evening had driven away in the new car. I have had ups and downs these past few years, with employment, and went from making $38k to making $12.00 an hour. Alan called me on Monday and was very thorough, spoke to me like a human being, and didnt answer my sentences for me. Essentially, I was looking to get into whatever car I could, and was pleasantly surprised that I could use my trade-in rather than the trade-in coupled with a large down payment. Alan was very straight-forward and I was honest about my trade-in and the condition. Both Alan and Harvey treated me with such respect, you wouldve thought I was in the office with an attache case buying a fleet with cash! Its nerve-wracking as a single woman, driving up to a car dealership, although I had become friendly with Alan over emails and texts for 2 days, you never truly know if the rapport is real or for sales reasons. But they want to sell a car and I want to buy one, so some sort of relationship based on real-rapport is necessary. Vito assisted me with the business side of it all, I asked a few questions, he was also very straight-forward. I kept changing things on Alan, first I wanted one thing, than another, then salary, then this, but he kept coming back and back and back to help me, all without a pressured-kind of manner. It was so refreshing! Alan was the meat and potatoes part of it, having done almost all or a majority of the work prior to my arrival at the dealership Tue Dec 7 around 7pm, but it was a joy to speak with Harvey, a chicago native, about my recent thanksgiving trip to chicago. Small world. I was still doubtful I would be able to drive out with the car, and was enjoying speaking with Harvey about the midwest, and how it compared to living out here, as Ive lived in Vegas since 1993, but I was surprised when I was given the "real" go-ahead to go home in the car. Im so happy, and would like to keep this wonderful car as long as I can - part of me would like to upgrade to a Sonata in a few years, but the wonderfully frugal part of me knows I just might drive this car as long as I can and take care of it, just like Alan, Harvey and the gang took such good care of me. :) More

This dealership is a ripoff and the trailer they work out of is filthy and smelly. This place reeks of desperation and Eddie is a rude egomaniac who thinks he knows everything, but really, he is just a used of is filthy and smelly. This place reeks of desperation and Eddie is a rude egomaniac who thinks he knows everything, but really, he is just a used car salesman. Need I say more? We originally made a purchase with them and he sent a thank you letter scribbled out on a blank piece of printer paper. Very unprofessional. He was also very wrong about some financing issues and would never in one million years admit it. We were in the rare and lucky position of backing out of the deal and we COULD NOT WAIT TO DO SO!!! These people dropped the ball with us with their nasty attitudes and demeanor. Not only would I never recommend this dealership to anyone, but I would not buy from them if they were the last dealership on the planet. Further, if I had the time in my day, I would boycott this dealership. They are horrible. Do not give these people one dime!! I will be pursuing other avenues for reviews, so I can warn as many people as possible to avoid this place. Luckily, we found a much better dealership to work with and we have a better car with a lot more features and $300 more than what we were going to pay for an Accent. More

From start to finish everyone I dealt with really seemed like they appreciated my business. Jason M was very outgoing and not persuasive at all. He really came across like he wanted to do what was right for like they appreciated my business. Jason M was very outgoing and not persuasive at all. He really came across like he wanted to do what was right for me. The actual process of buying the car went very quickly and smoothly. Thanks again for my fantastic car and even getting my payments lower. Jeremy Craven More

Service Date: 11.13.2010 The service repairs to my car Service Date: 11.13.2010 The service repairs to my car were exceptional, as well as the courtesy of the employees. The service, care, and professio Service Date: 11.13.2010 The service repairs to my car were exceptional, as well as the courtesy of the employees. The service, care, and professionalism demonstrated towards me by Christine Nichols was the major 'selling point' for me. She clearly explained the repairs needed, provided professional advice and options, and worked with me so I could pay for the needed repairs. My Hyundai Accent is a little car, but big on performance! I will be returning to Henderson Hyundai again for any future service needs! Thank you again, Christine, for all your help! Sincerely, Caroline J. Clark CCSD Teacher More

The staff is professional. They treat each customer in a respectful and courtous manner. There is no pressure. They work with you to come to meet your price range. They explain everything to you clearly. respectful and courtous manner. There is no pressure. They work with you to come to meet your price range. They explain everything to you clearly. They are not like other dealers who act like vultures swarming around a "kill". There is absolutely no pressure. Even sales personnel who you are not dealing with, come by and say "hi" and talk with you. Your sales team is great. I also met Christine in the service dept. She too is good. More

This dealership is the best in Nevada and I am sure in the states. Very personable people, caring. They spoil their customers. I have been dealing with Henderson Hyundai for 6 years, bought five cars a the states. Very personable people, caring. They spoil their customers. I have been dealing with Henderson Hyundai for 6 years, bought five cars and have given them as reference to everyone. More

I had the day from xxxx at this dealership.I contacted them and made an appt to buy a new car and as long as I was going to be there, I had my oil changed. I was there for 3 hours and couldn't wait to lea them and made an appt to buy a new car and as long as I was going to be there, I had my oil changed. I was there for 3 hours and couldn't wait to leave. As soon as I got out, the sales force descended on me like vultures. Lenny was assigned to me by Nicole who I had spoken with earlier. He was very young and dressed in a suit. The other salesmen looked like they were going to a football game. When Lenny took my driver's license so I could test drive a car, he forgot to give it back to me and I forgot to ask for it as we looked at cars. Later that day when I went to vote, I realized this. I called Lenny and he said he gets off at 5 and would bring it to my house. At 6 Lenny called and said he couldn't bring my license, he had to pick up his kids. He left it with the receptionist. I drove back to the dealership and again was overcome with the vultures. It takes me 25 minutes to get to this Henderson dealer from Sunrise Mt. I was not happy. In addition to this mix up, I discovered that the $4 in quarters in my front cup of the car was all but gone. Only 3 quarters were left! the service dept said on my service sheet that I needed new windshield wipers. Strange, they were brand new in July and worked great. They pointed out when I first arrived that I had 2 nails in my left front tire and the front tires were beginning to show dry rot but they checked them off marking the green box on the service sheet. My left brake light was out but they missed that. Lucky for me the tire place replaced the bulb for free. Never will I set foot on the lot at Henderson Hyundai. I ended up at Planet Hyundai a few days later and bought a new car there. Big difference between these two dealerships. More

Henderson Hyundai cares nothing about customers, and only wants to sell cars even when they have defects. I bought a new Hyunda, and problems with sales and customer service included: (1)Internet sales manag wants to sell cars even when they have defects. I bought a new Hyunda, and problems with sales and customer service included: (1)Internet sales manager promised me online discounts but they did not appear on sales contract (old bait and switch routime here is worst anywhere); (2) Business manager made errors in paperwork, so had to wait nearly two hours on another date when picking up the car for him to redo the paperwork; (3) upon purchase, salesperson failed to give to me or place on car the temporary tag plackard that allows one 30 days to get tags, upon return to the dealership on another day a different salesperson told me before entering the door to their dingy showroom that I did not have a plackard and could not drive the car without one, this was the dealerships fault as usual; (4) when driving off the told salesperson the steering wheen ws off centered to the right and he said just bring the car back another day, it is still off to the right and neither corporate nore the dealership would do anything about it, very unethical and dishonest (5) resently tried scheduling oil chang appointmnet and to lok at small paint defect under warranty using their online service scheduling form, they are supposed to respond in one business day to confirm suggested appointment date and time but did not respond after nearly three weeks, I used this form because on another day wasted $100 in cell phone bills trying to communicate to GM about other problems but he never returned my calls, they just play games; GM refuses to ever service or do warranty requirements on my car, saying he has the power to do so, he was upset because I complained about the problems I had in scheduling a service appointment, never reporse or apologies from thjis dealership, they think they are god and can treat customers like trash. For those in the market for a new or used car, think seriously about whether you want to purchase from a dealership that is ethical, honest and cares about its customers, or whether you want to deal with Henderson Hyundai with their lack of professionalism, unethical behaviorsm dishonesty and downright lies, and errors with customer service at every tuen. This has been the worst customer servic experience of my life and i intent to file complaints with the Better Business Bureau, and the NTSB regarding steeering prblmes fresh off the lot, Never buy from Henderson Hyundai unless you want to waste days of your precious time with lies and misrepresentations from many of their staff. No customer focus. More

I have purchased many automobiles, new and used, in my 70 years and all Americans understand the auto purchase negotiations are a game of "Chicken." If the buyer is not wholly prepared with knowledge of years and all Americans understand the auto purchase negotiations are a game of "Chicken." If the buyer is not wholly prepared with knowledge of how dealership sales people team-up on a customer with distractions and mis-information, the buyer is mere shark bait. Every direction and request of and by the buyer must be checked and double checked for accuracy on any final papers, and nothing should be signed (even a scrap of paper with a small note on it) until every word and number is understood and in compliance with your requests and needs. This dealership and its sales staff are dishonest, unethical, arrogant, sloppy in appearance, complete, rude, nasty strangers if you return with a complaint or a problem. DO NOT BUY FROM HENDERSON HYUNDAI. More