Henderson Hyundai Superstore

This dealership is a ripoff and the trailer they work out of is filthy and smelly. This place reeks of desperation and Eddie is a rude egomaniac who thinks he knows everything, but really, he is just a used of is filthy and smelly. This place reeks of desperation and Eddie is a rude egomaniac who thinks he knows everything, but really, he is just a used car salesman. Need I say more? We originally made a purchase with them and he sent a thank you letter scribbled out on a blank piece of printer paper. Very unprofessional. He was also very wrong about some financing issues and would never in one million years admit it. We were in the rare and lucky position of backing out of the deal and we COULD NOT WAIT TO DO SO!!! These people dropped the ball with us with their nasty attitudes and demeanor. Not only would I never recommend this dealership to anyone, but I would not buy from them if they were the last dealership on the planet. Further, if I had the time in my day, I would boycott this dealership. They are horrible. Do not give these people one dime!! I will be pursuing other avenues for reviews, so I can warn as many people as possible to avoid this place. Luckily, we found a much better dealership to work with and we have a better car with a lot more features and $300 more than what we were going to pay for an Accent. More

From start to finish everyone I dealt with really seemed like they appreciated my business. Jason M was very outgoing and not persuasive at all. He really came across like he wanted to do what was right for like they appreciated my business. Jason M was very outgoing and not persuasive at all. He really came across like he wanted to do what was right for me. The actual process of buying the car went very quickly and smoothly. Thanks again for my fantastic car and even getting my payments lower. Jeremy Craven More

Service Date: 11.13.2010 The service repairs to my car Service Date: 11.13.2010 The service repairs to my car were exceptional, as well as the courtesy of the employees. The service, care, and professio Service Date: 11.13.2010 The service repairs to my car were exceptional, as well as the courtesy of the employees. The service, care, and professionalism demonstrated towards me by Christine Nichols was the major 'selling point' for me. She clearly explained the repairs needed, provided professional advice and options, and worked with me so I could pay for the needed repairs. My Hyundai Accent is a little car, but big on performance! I will be returning to Henderson Hyundai again for any future service needs! Thank you again, Christine, for all your help! Sincerely, Caroline J. Clark CCSD Teacher More

The staff is professional. They treat each customer in a respectful and courtous manner. There is no pressure. They work with you to come to meet your price range. They explain everything to you clearly. respectful and courtous manner. There is no pressure. They work with you to come to meet your price range. They explain everything to you clearly. They are not like other dealers who act like vultures swarming around a "kill". There is absolutely no pressure. Even sales personnel who you are not dealing with, come by and say "hi" and talk with you. Your sales team is great. I also met Christine in the service dept. She too is good. More

This dealership is the best in Nevada and I am sure in the states. Very personable people, caring. They spoil their customers. I have been dealing with Henderson Hyundai for 6 years, bought five cars a the states. Very personable people, caring. They spoil their customers. I have been dealing with Henderson Hyundai for 6 years, bought five cars and have given them as reference to everyone. More

I had the day from xxxx at this dealership.I contacted them and made an appt to buy a new car and as long as I was going to be there, I had my oil changed. I was there for 3 hours and couldn't wait to lea them and made an appt to buy a new car and as long as I was going to be there, I had my oil changed. I was there for 3 hours and couldn't wait to leave. As soon as I got out, the sales force descended on me like vultures. Lenny was assigned to me by Nicole who I had spoken with earlier. He was very young and dressed in a suit. The other salesmen looked like they were going to a football game. When Lenny took my driver's license so I could test drive a car, he forgot to give it back to me and I forgot to ask for it as we looked at cars. Later that day when I went to vote, I realized this. I called Lenny and he said he gets off at 5 and would bring it to my house. At 6 Lenny called and said he couldn't bring my license, he had to pick up his kids. He left it with the receptionist. I drove back to the dealership and again was overcome with the vultures. It takes me 25 minutes to get to this Henderson dealer from Sunrise Mt. I was not happy. In addition to this mix up, I discovered that the $4 in quarters in my front cup of the car was all but gone. Only 3 quarters were left! the service dept said on my service sheet that I needed new windshield wipers. Strange, they were brand new in July and worked great. They pointed out when I first arrived that I had 2 nails in my left front tire and the front tires were beginning to show dry rot but they checked them off marking the green box on the service sheet. My left brake light was out but they missed that. Lucky for me the tire place replaced the bulb for free. Never will I set foot on the lot at Henderson Hyundai. I ended up at Planet Hyundai a few days later and bought a new car there. Big difference between these two dealerships. More

Henderson Hyundai cares nothing about customers, and only wants to sell cars even when they have defects. I bought a new Hyunda, and problems with sales and customer service included: (1)Internet sales manag wants to sell cars even when they have defects. I bought a new Hyunda, and problems with sales and customer service included: (1)Internet sales manager promised me online discounts but they did not appear on sales contract (old bait and switch routime here is worst anywhere); (2) Business manager made errors in paperwork, so had to wait nearly two hours on another date when picking up the car for him to redo the paperwork; (3) upon purchase, salesperson failed to give to me or place on car the temporary tag plackard that allows one 30 days to get tags, upon return to the dealership on another day a different salesperson told me before entering the door to their dingy showroom that I did not have a plackard and could not drive the car without one, this was the dealerships fault as usual; (4) when driving off the told salesperson the steering wheen ws off centered to the right and he said just bring the car back another day, it is still off to the right and neither corporate nore the dealership would do anything about it, very unethical and dishonest (5) resently tried scheduling oil chang appointmnet and to lok at small paint defect under warranty using their online service scheduling form, they are supposed to respond in one business day to confirm suggested appointment date and time but did not respond after nearly three weeks, I used this form because on another day wasted $100 in cell phone bills trying to communicate to GM about other problems but he never returned my calls, they just play games; GM refuses to ever service or do warranty requirements on my car, saying he has the power to do so, he was upset because I complained about the problems I had in scheduling a service appointment, never reporse or apologies from thjis dealership, they think they are god and can treat customers like trash. For those in the market for a new or used car, think seriously about whether you want to purchase from a dealership that is ethical, honest and cares about its customers, or whether you want to deal with Henderson Hyundai with their lack of professionalism, unethical behaviorsm dishonesty and downright lies, and errors with customer service at every tuen. This has been the worst customer servic experience of my life and i intent to file complaints with the Better Business Bureau, and the NTSB regarding steeering prblmes fresh off the lot, Never buy from Henderson Hyundai unless you want to waste days of your precious time with lies and misrepresentations from many of their staff. No customer focus. More

I have purchased many automobiles, new and used, in my 70 years and all Americans understand the auto purchase negotiations are a game of "Chicken." If the buyer is not wholly prepared with knowledge of years and all Americans understand the auto purchase negotiations are a game of "Chicken." If the buyer is not wholly prepared with knowledge of how dealership sales people team-up on a customer with distractions and mis-information, the buyer is mere shark bait. Every direction and request of and by the buyer must be checked and double checked for accuracy on any final papers, and nothing should be signed (even a scrap of paper with a small note on it) until every word and number is understood and in compliance with your requests and needs. This dealership and its sales staff are dishonest, unethical, arrogant, sloppy in appearance, complete, rude, nasty strangers if you return with a complaint or a problem. DO NOT BUY FROM HENDERSON HYUNDAI. More

I did an on-line price quote request for a 2011 Hyundai Sonata to multiple dealers and internet Manager Vernon Lytle called within a half hour. We went down for a test drive that day. Vernon immediate Sonata to multiple dealers and internet Manager Vernon Lytle called within a half hour. We went down for a test drive that day. Vernon immediately pawned us off on Chuck Aftwood, which I did not appreciate, as I was there to deal with the internet manager. We were VERY motivated buyers. We went with Chuck for a short test drive and got out to look under the hood and in the trunk. Imagine my surprise when Chuck started smoking, despite the presence of my wife and our 5-yr old son. At least he didn't light up in the car, I suppose! Back at the dealership, we were then presented with a sales agreement for the last 2011 Sonata on the lot in the wrong model and the wrong color. When I said, I want such and such, we were told that Hyundai does not accept pre-orders...that they would call us IF EVER the car we wanted should show up??? "No pressure" though. Please... I still wanted a quote and Edmunds.com recommended no money down on a lease. Chuck argued with me that you MUST put money down. Off he went to the finance people and came back to say, "oh, you're right, you don't have to put any money down." I asked if they had any booklets on the Sonata. No. Within the week, we pre-ordered a specific VIN # and received the exact model, trim, and color we wanted from Planet Hyundai...but if it hadn't been for the excellent service from Bob Stewart at this second dealership, we likely would have bought a Honda Accord based on our horrible experience at Henderson Hyundai Superstore. Seriously, when a prospective client walks in and says I want Model A, Trim B, in color C and they say...all we will sell you is Model D, Trim E, and color F...well, they fully deserve this rating. More

ONE BIG SCAM. There was a newspaper ad advertising a $5000 rebate in Feb. for a new Hyundai. When I went down to their dealership I seen that all the new cars had been marked up $5000 from the actual MS $5000 rebate in Feb. for a new Hyundai. When I went down to their dealership I seen that all the new cars had been marked up $5000 from the actual MSRP, which meant that your savings amounted to ZERO. This is a BAIT & SWITCH operation if I ever seen one. More