Henderson Hyundai Superstore

Jason, my service advisor, was very friendly and helpful! My car was done within a couple of hours! Overall, it was a great experience! My car was done within a couple of hours! Overall, it was a great experience! More

I had an appointment for service on May 7, 2024 @2:15pm. Lou was my service advisor. Services: oil change, horn doesn’t work, which I had this issue in Jan 2024. Passenger back door rubber strip needed Lou was my service advisor. Services: oil change, horn doesn’t work, which I had this issue in Jan 2024. Passenger back door rubber strip needed to be replaced. Lou explained that he will need to keep it over night. I did. Explain that I need my car back on Thursday. I followed up with Lou on May 8th at 4:54pm with a phone call and text message. Received a response at 5:34pm stating my vehicle will be ready tomorrow May 9th in the Afternoon. I called on May 9th at 1:16pm spoke with Peter-service phone operator/B2C rep. During phone conversation, I discovered that this guy Peter was VERY RUDE and unprofessional. I called to get an update on What time this afternoon I can pickup my vehicle. It got to the point where we’re arguing over the phone and I asked to speak with someone else. Peter put me on hold for 8-10 mins. I hung up and repeatedly called back until someone picked up. April pickup-very professional and I instructed her to order me an Uber to pickup my vehicle. Arrived within 20 mins. I stated to Ron-Service Advisor- I need to speak with Peter in person, because his rudeness WAS UNACCEPTABLE. Joshua walked me to Michael Austin office and Bennie-Asst Manager was present and Peter arrived shortly. During the meeting, I’d discussed the phone conversation with Peter, he stated he felt uncomfortable having this meeting. I asked why? You didn’t feel uncomfortable being disrespectful on the phone. Michael accepted his feelings and let him leave. You in customer service but feeling uncomfortable discussing your unprofessional actions in front of your manager. Michael and Bennie gave me this water down excuses of why things didn’t go right. My horn and strip is not done only the oil change. Strip didn’t come this morning, however the horn is onsite and wasn’t done. No, one called to tell me an update. I need to reschedule for another day, so they can keep my car. 2 days of no work done. More

I have been a loyal customer of Henderson Hyundai for years and just recently purchased a new vehicle with them. I’ve taken my vehicles to their service department for years and always received great ser years and just recently purchased a new vehicle with them. I’ve taken my vehicles to their service department for years and always received great service but Unfortunately I cannot give Henderson Hyundai Service Dept a good review and will never waste my time or trust them to take care of my vehicles again. I realize this dealership is undergoing construction and I was told they are undergoing leadership changes but this should not be a reason to not return calls or give good customer service. My recent experience was to have a wheel/ rim looked at that was scratched due to a box in the median that blew into my where scratching it up. I had purchased a tire and wheel protection for my new vehicle and thought as long as i made an appointment i would be taken care of…..well I was wrong. 2 separate appointments and nothing was done, was told wrong information from 2 different service advisors, No call backs after 3 weeks. Needless to say I cannot in good confidence trust or rely on this service department to take care of my vehicles any longer . More

In the market for a car? Whatever you do, AVOID Henderson Hyundai. They are under new management and that group are a of unethical liars. They canceled our (and all other) Whatever you do, AVOID Henderson Hyundai. They are under new management and that group are a of unethical liars. They canceled our (and all other) "lifetime" oil changes and car washed, as well as other benefits that they carefully spelled out in our purchase contract. Apparently, the new owners didn't know that when you purchase a business, you then own their obligations, whatever those were. At the time of the offer, the dealership generated significant interest with the news media, and pushed it hard in making a purchase decision. The new group doesn't realize the meaning of lifetime--but have also lied repeatedly, saying they will call to schedule an oil change (never a call) and others (including the general manager have indicated that they would call--never have, nor do they respond to email messages. We do appreciate our Hyundai, but do yourself a HUGE favor and choose another dealer that operates morally and ethically--and one that understands something as basic as the truth and the simple value of honoring a contractual commitment that was made. I, for one, value honesty and integrity above all else. Henderson Hyundai recognizes the value of neither! More

I called the sales department, asked about an extended test drive like their competitors. The salesman told me absolutely they could do that come on down. When I arrived they had no idea who the salesman test drive like their competitors. The salesman told me absolutely they could do that come on down. When I arrived they had no idea who the salesman was that I talked and no idea about an extended test drive. I doubled checked to make sure I called the right dealer. Showed them my call log and they said yes that's us. Not sure what that was about or if was just a way to get me in the door but I was definitely disappointed. More

Since 1017 I always get my car serviced at this dealership and this time I had a different service advisor name: Lou, he is very knowledgeable and he went above and beyond to help me. Thanks again dealership and this time I had a different service advisor name: Lou, he is very knowledgeable and he went above and beyond to help me. Thanks again Lou and see you when I return to this dealership. More

My last experience in October could have been very frustrating. After 150,000 I never had any issues until my speakers went out. Takes a diagnostic for the electrical. Part wasn't available but fo frustrating. After 150,000 I never had any issues until my speakers went out. Takes a diagnostic for the electrical. Part wasn't available but for brand new, a few thousand dollars. Peter went out of his way and found older part for a fraction of the price, and since it had been a couple days, he waived the diagnosis fee. I really appreciated that. I'll just Uber during events in town as the rental car prices double. Anyway, I appreciate discounts let alone waiving fee! Thanks, Peter. Considering buying from their lot again More

I have done business with Centennial Hyundai in Las Vegas (Ioniq 5) and Henderson Hyundai in Las Vegas (Ioniq 6). The difference between the two is night and day. Centennial Hyundai is quick to get you out t (Ioniq 5) and Henderson Hyundai in Las Vegas (Ioniq 6). The difference between the two is night and day. Centennial Hyundai is quick to get you out the door. No empty promises. Henderson charges you for things they shouldn’t. And when they say they will refund it. 3 months later nothing. They promise you a simple free sunscreen and 3 months later you don’t have it. They say supply issues, so they order through weathertech , still nothing. Their finance department tells you that if you pay $1400 more for warranty that over mileage on a lease doesn’t matter. (LIE) Not pleased at all with my purchase experience here. I will drive the extra 30 miles next time. More

Had to give this 1 star only because the was no option for -10 stars. WORST DEALERSHIP AND PERSONNEL EVER!!! Buy you r car and service your car anywhere but here!!! for -10 stars. WORST DEALERSHIP AND PERSONNEL EVER!!! Buy you r car and service your car anywhere but here!!! More

I am another customer of the Srvice Dept who was helped by Josh on June 19 2023. I brought my car in at 7AM. After 4 hours of waiting, I had to go look for Josh to see if there was a diagnosis. He said O by Josh on June 19 2023. I brought my car in at 7AM. After 4 hours of waiting, I had to go look for Josh to see if there was a diagnosis. He said O yeah it was a cylinder and the parts had to come from California. It would take 2 days. He then said to give him a minute to see if he could find the parts locally.. I sat patiently for another hour and a half. Again I had to find him and ask did he find the parts. His response was no he did not.. When was he gonna tell me? I then asked to talk to the Service Manager, Mike, who told me the truth that the part was back ordered and could take from 2 to 7 days. Being I lived 4 hrs away I had to rent a car to drive home. Mike set me up with an Uber ride to the Car Rental. Funny side note, On a tear pad in Mike's office was a list of what his Service Advisors had to work on..First Name on the board was Josh's. He needed to work on his Follow Thru.. only reason for 2 stars was because of Mike. More