Henderson Hyundai Superstore

I have done business with Centennial Hyundai in Las Vegas (Ioniq 5) and Henderson Hyundai in Las Vegas (Ioniq 6). The difference between the two is night and day. Centennial Hyundai is quick to get you out t (Ioniq 5) and Henderson Hyundai in Las Vegas (Ioniq 6). The difference between the two is night and day. Centennial Hyundai is quick to get you out the door. No empty promises. Henderson charges you for things they shouldn’t. And when they say they will refund it. 3 months later nothing. They promise you a simple free sunscreen and 3 months later you don’t have it. They say supply issues, so they order through weathertech , still nothing. Their finance department tells you that if you pay $1400 more for warranty that over mileage on a lease doesn’t matter. (LIE) Not pleased at all with my purchase experience here. I will drive the extra 30 miles next time. More

Had to give this 1 star only because the was no option for -10 stars. WORST DEALERSHIP AND PERSONNEL EVER!!! Buy you r car and service your car anywhere but here!!! for -10 stars. WORST DEALERSHIP AND PERSONNEL EVER!!! Buy you r car and service your car anywhere but here!!! More

I am another customer of the Srvice Dept who was helped by Josh on June 19 2023. I brought my car in at 7AM. After 4 hours of waiting, I had to go look for Josh to see if there was a diagnosis. He said O by Josh on June 19 2023. I brought my car in at 7AM. After 4 hours of waiting, I had to go look for Josh to see if there was a diagnosis. He said O yeah it was a cylinder and the parts had to come from California. It would take 2 days. He then said to give him a minute to see if he could find the parts locally.. I sat patiently for another hour and a half. Again I had to find him and ask did he find the parts. His response was no he did not.. When was he gonna tell me? I then asked to talk to the Service Manager, Mike, who told me the truth that the part was back ordered and could take from 2 to 7 days. Being I lived 4 hrs away I had to rent a car to drive home. Mike set me up with an Uber ride to the Car Rental. Funny side note, On a tear pad in Mike's office was a list of what his Service Advisors had to work on..First Name on the board was Josh's. He needed to work on his Follow Thru.. only reason for 2 stars was because of Mike. More

Dealership wouldn't honor their advertised price. I have been searching for the 2023 Ioniq 5 SEL RWD. I searched through Driveway.com and found the vehicle I wanted for a good deal from Driveway I have been searching for the 2023 Ioniq 5 SEL RWD. I searched through Driveway.com and found the vehicle I wanted for a good deal from Driveway through Henderson Hyundai, about a 4-hour drive from my house but vehicle would be delivered. I submitted a downpayment and all the requested paperwork and wanted to change from purchase to lease but was told no problem. After a few days of back-and-forth messages with Driveway, I was told the advertised price through Driveway / Henderson Hyundai was an error and the dealership wouldn't honor the price. The deal was good but was not obviously a mistake. They had several vehicles with the same discount and they were listed at those prices on the driveway site for well over a week. I purchased another vehicle through Lithia (parent company to Driveway) before and it went through exactly as advertised without any problems so I assumed the transaction with Driveway would be similar. Supposedly Driveway owns or is in partnership with dealers so they should be able to exert some pressure on the dealer to honor their price but was told they dealership controls pricing and decided not to sell me the vehicle. More

Service at Henderson Hyundai is very poor. Josh has the worst customer service I have ever experienced. He never called back on the time he promised and never answered any calls . We approac Josh has the worst customer service I have ever experienced. He never called back on the time he promised and never answered any calls . We approached service advisor Bennie Pacheco, but he did not do anything and did not care. Looks like bad customer service is already normal for them. Really, really worst customer service ever! I would not recommend them ever! More

Henderson Hyundai has the worst customers service I have ever experienced and Josh in the service department is the rudest and most disrespectful person I've ever met. ever experienced and Josh in the service department is the rudest and most disrespectful person I've ever met. More

I have been driving Luxury cars most of my life. I have this Hyundai car for regular purposes. I made an appointment for the first time as my car was sitting in my car garage for a while because no I have this Hyundai car for regular purposes. I made an appointment for the first time as my car was sitting in my car garage for a while because no one drives it. Josh was my advisor. I was promised a loner car. I have never had such a bad experience where the customer service was so poor. upon my arrival to the dealership, Josh was blunt stating he did not have the loner car. There was no apologetic or humble attitude. I am a doctor. I got surprised as I had to call Uber that took about 20 minutes to arrive. I was delayed where I was supposed to be because of this carelessness and the adviser who promised the loner car but did not arrange it. Had he told me upfront, I could have my ride arranged. Furthermore, Josh left that evening without calling me if the car was ready for pickup. Is that a great service? More

Josh was an excellent representative of your dealership; followed up with us when parts were not available. Told us when parts were in and setup a date for the repairs. He is also a very pleasant person t followed up with us when parts were not available. Told us when parts were in and setup a date for the repairs. He is also a very pleasant person to work with. More

To far to recommend to people I know. Didn’t like the 6k over MSRP Didn’t like the 6k over MSRP More