Henderson Hyundai Superstore

Benny is the best he has taken care of me since I bought the car in 2015, he’s great and great with customers, will always deal with Benjy the car in 2015, he’s great and great with customers, will always deal with Benjy More

If you find your self looking for a new vehicle go to the Henderson Hyundai location and ask for Dante. He was incredibly helpful and full of knowledge about the vehicles they have on the lot. Dante has exce Henderson Hyundai location and ask for Dante. He was incredibly helpful and full of knowledge about the vehicles they have on the lot. Dante has exceptional customer service skills and is an outstanding salesman. He is respectful,polite attentive and shows he cares about his customers! I've owned quite a few cars and this was by far the most pleasant experience I've had purchasing a vehicle. I will be sending all family and friends to Him and I will be a repeat customer in the future! Thank you DANTE !! More

POTENTIAL CUSTOMERS BEWARE!! I don’t even know where to begin with this dealership. I thought I had an experience with a bad dealership but this one takes the cake. Beyond a few sales representatives, cust begin with this dealership. I thought I had an experience with a bad dealership but this one takes the cake. Beyond a few sales representatives, customer service does not seem to be their priority. Do not trust a word they say – read further and I will explain why. On October 20th, my check engine light came on and (unfortunately) the closest Hyundai dealership was Henderson Hyundai. Prior to taking it in, we had the engine code read and it concerned the waste gate actuator on our turbo. We took it in, and they gave us the usual about having to perform an inspection. Mike (unfortunately) was our service advisor. Mike finally reached out to my husband on October 26th. My husband placed the call on speaker where I could hear (Mike did not know this). Mike stated he would have to order the part and it would need to be replaced. He gave us a quote of $650 with parts and labor. My husband verbally authorized the repair. On October 28th Mike called and stated the repairs had been completed and we could pick up the vehicle. We said great and that we would be in tomorrow. The following day (October 29th), I drove with my husband before work to pick up my vehicle. Lo and behold, the final price of these repairs came to $742.56. When we confronted Mike about this, he stated, “I never said $650, I don’t know where you are getting that number from.” Obviously, this is only a difference of ~$92 (12.46%) more than he quoted; however, the main point we were trying to make with Mike was the principle of the situation. We did not appreciate him insinuating we were liars. He went to speak to the parts manager and acted like he was doing us a favor by discounting the part, lowering the total cost to $692.72 (great but still not $650). This entire time he acted as if there was no way in the world, he could have misquoted us (We obviously had to have misheard him).There is more to this parts story but the long story short is we could have gotten the parts less expensive at another dealership and taken the vehicle there for repairs but for the hassle and for $650 my husband and I agreed to fix it at this dealership. We stopped arguing, paid the money and I went to work. When my husband and I left the dealership, he called Hyundai corporate to discuss this situation. They began the process of assigning a case manager, but it was Friday, and they would most likely reach out early the following week. That same evening (October 29th) the check engine light came back on. I had no interest in taking my vehicle back to a dealership I did not trust and believed us to be liars. The following day I took my vehicle to an auto shop to have them read the engine code. The code was for the same issue. At this point we updated Hyundai corporate about the situation and waited to hear back from them. We had gone back and forth with Hyundai corporate. They finally got back with us today to state that after speaking with this dealership that, “Unfortunately Henderson Hyundai Superstore does not want to work with you as a customer… After Speaking (sic) with Service Advisor Michael who was your representative on this repair would like for me to advise you, if your vehicle is down for the same repair they repaired your (sic) more than welcome to bring your vehicle in for inspection but no additional favors will be done…” I’m assuming this “favor” Mike is referring to is his “favor” of discounting the part down previously. At this point I’m not sure what my decision will be but I’m not entirely sure I can trust them to make this repair because obviously they did not to begin with. I’m putting this review out there in the hopes that even one person will choose a different Hyundai dealership for repairs or purchasing or take their vehicle to a private mechanic that they trust. I have lost all respect for this brand and the people that work at this dealership because not even one person has reached out for resolution which is why I am writing this review. The kicker is they have a convenient sign at service that goes along the lines of, we are short staffed and that customers should be kind to those who showed up. I’m all for doing that as I work in customer service myself; however, being short staffed is not an excuse to provide poor customer service. More

Bennie is the best in the service dept. and he is very helpful & knowledgeable and he has great customer service skills when dealing with people, he is one of the reasons I return to your dealership for r helpful & knowledgeable and he has great customer service skills when dealing with people, he is one of the reasons I return to your dealership for repeat service and the service is great as well. Great job Bennie and thanks. More

Polite, no pressure, eager, not sitting waiting for customers but out front to greet us. We got the Santa Fe and he went over everything we needed to know. He said if there is anything at any time we customers but out front to greet us. We got the Santa Fe and he went over everything we needed to know. He said if there is anything at any time we need day or night, to give him a call. We have never had such a great experience buying a car and we’ve bought plenty. The 100,000/10 yr warranty was a great plus. Anas Ghafoory, if you’re looking for a car, ask for him. We can’t praise him or the Hyundai Dealership enough. You won’t be disappointed. Don and Christine More

Tony was such an asset to us purchasing not one but two vehicles. His expertise showed through every stage of buying our vehicles. Rick/Tina vehicles. His expertise showed through every stage of buying our vehicles. Rick/Tina More

WORST SERVICE DEPT IN TOWN!We took our Tucson in with a WORST SERVICE DEPT IN TOWN! We took our Tucson in with a complaint of a tapping noise during all driving conditions. Dropped the car off and left. Go WORST SERVICE DEPT IN TOWN! We took our Tucson in with a complaint of a tapping noise during all driving conditions. Dropped the car off and left. Got a call saying the front wheel well liners were severally worn and flapping about which is what was causing the tapping. If we do not replace the liners, road debris will get in and cause serious and catastrophic damage. Sounds odd but they are the experts, right? A couple days and $400 later and there is still the tapping noise. Took the car back and they took the entire day to reinspect to find a tie rod was wearing. That will cost another $400. "You folks are the experts and severely blew the diagnosis. Can I get a discount?" A blank stare was all I got. Took the car to Asian Imports Plus where they successfully diagnosed the issue and got us fixed up for a couple hundred dollars. Ask yourself these questions before you take your vehicle to Henderson Hyundai for service: Is this the type of customer service a respectable company would offer? Is this the level of expertise you want working on your car to ensure your safety? Is it in your best interest to take your car to a shop where they are just interested in separating you from your hard-earned cash? Still waiting on a call back from their manager. But, we will never go back and they probably do not care. More

Called to make an appointment to replace a passenger side tail light that was not working. I let them know that I had taken my car to a body shop to have the bulb replaced, and the body shop showed me that t tail light that was not working. I let them know that I had taken my car to a body shop to have the bulb replaced, and the body shop showed me that the harness was actually burnt, so it was more than just the bulb. I was able to get an appointment one week out. I arrived at my appointment. The greeter, who is always very nice, checked my car in and told me to go see Bennie, the service advisor. My senior father was with me so we headed to Bennie's station at the service check-in. Bennie was doing something else, but literally took about 2 minutes to acknowledge us. He eventually said is there something you need. No hello, how are you doing, etc. I later commented to my father that I did not have a great feeling about him, which you will see turned out to be right. I explained to him that the passenger tail light is not working, and that I know that it is not the bulb since I took it to a body shop to be repaired, and the body shop showed me that the harness was burned out. I received my paperwork, which showed that customer explained that the passenger tail light is not working, and my father and I left. This was early Wednesday morning. Late Thursday, I get a call from Bennie letting me know the car is ready. This was 2 full days at the shop. I let him know that since it was so late, I would get the car tomorrow. I arrive to pick up the car on Friday morning and Bennie tells me that your car is ready to go. He again, was kind of rude, but no big deal. He further explained that we checked out your car and there was a small part of the fender well coming a part that they could fix. I explained that I was aware of it, and that I was going to have that fixed. I waited for the porter to pull up my car and left. As soon as I got in my car, the warning light showing a tail light was not working was on, the whole reason I came here in the first place. If they replaced my tail light and checked out my car, wouldn't they check to see if the tail lights were working and why the warning light was still on. Anyway, I headed back in and explained to Bennie that my tail light was still not working. He said to give him a little bit of time, and he would get back to me. I walked to get something to eat and received a call from Bennie. He explained that they had repaired the driver side harness and that the warning light was because the bulb in the rear window was out. I explained to him that the problem was with the passenger side tail light, not the driver side tail light. He began to argue with me when I told him it was the passenger side tail light, which the paperwork clearly showed. Also, why would they hand my car back to me with the warning indicator light on and not tell me about the bulb being out on the rear windshield light. He, after arguing with me, told me they would check out the passenger side. About 30 minutes later I received another call from Bennie saying the passenger side tail light does need the harness replaced, which I already knew, but that it would not be covered because it looks like it had already been replaced with a non-Hyundai part. Miraculously, after just replacing the driver side harness, which had the same problem that I never knew about, since the tail lights on that side always worked, Bennie asked me if something happened since non-Hyundai parts were used. Think about it, the driver side harness has the same problem, but still had burnt out Hyundai parts in it, but because the passenger side didn't have Hyundai parts, this inferred that something other than the apparent problem with Hyundai tail lights had occurred. Completely ignorant thought process. I later learned that this is a common problem with Hyundai cars. Yet Bennie rudely had to try to defend his lackluster actions instead of just admitting that they shouldn't have handed a customer his car back with the warning light on. I had asked Bennie earlier (before the problems) if the service director that I was familiar with was in. He snidely replied that "he had been let go", not that he was no longer here. The old service manager was the main reason I took my car here. He was professional, honest, and a pleasure to do business with. Anyway, I asked to speak to the new service manager, since I didn't want to deal with Bennie anymore. The new service director was not a problem like Bennie, but he certainly wasn't the old service director. We worked out that I would pay for the part on the passenger side, since it wasn't a genuine Hyundai part, and that they would install it. He also did replace the bulb on the rear window, which I appreciated. To install the passenger side took about 30 minutes, yet the driver side took 2 full days. Hmm. Bennie eventually and rudely brought me my car keys back to me, and I left. After going through this process, I learned that Bennie is actually a manager, ridiculous. The new service director actually came from one of the worst Hyundai stores in Nevada. Although the new service director didn't cause any issues, my interaction with Bennie, and the fact the the old service director, one of the best that I have ever dealt with, is no longer there, I am forced to take my business elsewhere. I would advise you to do the same. More

The staff at henderson hyundai suoerstore are amazing they are going above and beyond to make sure their customers are leaving very happy in every single department. Thanks again for your great customer they are going above and beyond to make sure their customers are leaving very happy in every single department. Thanks again for your great customer service. More

From the very first hello, Jamal was courteous, polite and professional. He listened to me and addressed each of my concerns one by one. He was extremely patient as I pounded him with question after que and professional. He listened to me and addressed each of my concerns one by one. He was extremely patient as I pounded him with question after question. He took the time not just to answer all of my questions, but to show me proof when I had doubts. Once I had decided upon a vehicle, he made sure I had everything I wanted and needed in the vehicle prior to my driving it off of the lot. He then took me to the financing department where Ali Hashimi was very courteous (even getting some snacks for my little cranky, impatient grandson). He explained everything in detail. Once financing was complete, Jamal took me step by step through all of the new fangled gadgets on my new vehicle and made sure I understood them. This was my first experience with Hyundai and thanks to Jamal who is a top notch professional who really cares about his customers, I will definitely recommend others to him and return as a customer if and when the need arises. Thank you Jamal for your excellent customer service! More