Henderson Hyundai Superstore

Called to make an appointment to replace a passenger side tail light that was not working. I let them know that I had taken my car to a body shop to have the bulb replaced, and the body shop showed me that t tail light that was not working. I let them know that I had taken my car to a body shop to have the bulb replaced, and the body shop showed me that the harness was actually burnt, so it was more than just the bulb. I was able to get an appointment one week out. I arrived at my appointment. The greeter, who is always very nice, checked my car in and told me to go see Bennie, the service advisor. My senior father was with me so we headed to Bennie's station at the service check-in. Bennie was doing something else, but literally took about 2 minutes to acknowledge us. He eventually said is there something you need. No hello, how are you doing, etc. I later commented to my father that I did not have a great feeling about him, which you will see turned out to be right. I explained to him that the passenger tail light is not working, and that I know that it is not the bulb since I took it to a body shop to be repaired, and the body shop showed me that the harness was burned out. I received my paperwork, which showed that customer explained that the passenger tail light is not working, and my father and I left. This was early Wednesday morning. Late Thursday, I get a call from Bennie letting me know the car is ready. This was 2 full days at the shop. I let him know that since it was so late, I would get the car tomorrow. I arrive to pick up the car on Friday morning and Bennie tells me that your car is ready to go. He again, was kind of rude, but no big deal. He further explained that we checked out your car and there was a small part of the fender well coming a part that they could fix. I explained that I was aware of it, and that I was going to have that fixed. I waited for the porter to pull up my car and left. As soon as I got in my car, the warning light showing a tail light was not working was on, the whole reason I came here in the first place. If they replaced my tail light and checked out my car, wouldn't they check to see if the tail lights were working and why the warning light was still on. Anyway, I headed back in and explained to Bennie that my tail light was still not working. He said to give him a little bit of time, and he would get back to me. I walked to get something to eat and received a call from Bennie. He explained that they had repaired the driver side harness and that the warning light was because the bulb in the rear window was out. I explained to him that the problem was with the passenger side tail light, not the driver side tail light. He began to argue with me when I told him it was the passenger side tail light, which the paperwork clearly showed. Also, why would they hand my car back to me with the warning indicator light on and not tell me about the bulb being out on the rear windshield light. He, after arguing with me, told me they would check out the passenger side. About 30 minutes later I received another call from Bennie saying the passenger side tail light does need the harness replaced, which I already knew, but that it would not be covered because it looks like it had already been replaced with a non-Hyundai part. Miraculously, after just replacing the driver side harness, which had the same problem that I never knew about, since the tail lights on that side always worked, Bennie asked me if something happened since non-Hyundai parts were used. Think about it, the driver side harness has the same problem, but still had burnt out Hyundai parts in it, but because the passenger side didn't have Hyundai parts, this inferred that something other than the apparent problem with Hyundai tail lights had occurred. Completely ignorant thought process. I later learned that this is a common problem with Hyundai cars. Yet Bennie rudely had to try to defend his lackluster actions instead of just admitting that they shouldn't have handed a customer his car back with the warning light on. I had asked Bennie earlier (before the problems) if the service director that I was familiar with was in. He snidely replied that "he had been let go", not that he was no longer here. The old service manager was the main reason I took my car here. He was professional, honest, and a pleasure to do business with. Anyway, I asked to speak to the new service manager, since I didn't want to deal with Bennie anymore. The new service director was not a problem like Bennie, but he certainly wasn't the old service director. We worked out that I would pay for the part on the passenger side, since it wasn't a genuine Hyundai part, and that they would install it. He also did replace the bulb on the rear window, which I appreciated. To install the passenger side took about 30 minutes, yet the driver side took 2 full days. Hmm. Bennie eventually and rudely brought me my car keys back to me, and I left. After going through this process, I learned that Bennie is actually a manager, ridiculous. The new service director actually came from one of the worst Hyundai stores in Nevada. Although the new service director didn't cause any issues, my interaction with Bennie, and the fact the the old service director, one of the best that I have ever dealt with, is no longer there, I am forced to take my business elsewhere. I would advise you to do the same. More

The staff at henderson hyundai suoerstore are amazing they are going above and beyond to make sure their customers are leaving very happy in every single department. Thanks again for your great customer they are going above and beyond to make sure their customers are leaving very happy in every single department. Thanks again for your great customer service. More

From the very first hello, Jamal was courteous, polite and professional. He listened to me and addressed each of my concerns one by one. He was extremely patient as I pounded him with question after que and professional. He listened to me and addressed each of my concerns one by one. He was extremely patient as I pounded him with question after question. He took the time not just to answer all of my questions, but to show me proof when I had doubts. Once I had decided upon a vehicle, he made sure I had everything I wanted and needed in the vehicle prior to my driving it off of the lot. He then took me to the financing department where Ali Hashimi was very courteous (even getting some snacks for my little cranky, impatient grandson). He explained everything in detail. Once financing was complete, Jamal took me step by step through all of the new fangled gadgets on my new vehicle and made sure I understood them. This was my first experience with Hyundai and thanks to Jamal who is a top notch professional who really cares about his customers, I will definitely recommend others to him and return as a customer if and when the need arises. Thank you Jamal for your excellent customer service! More

Hadi Mehdi is the most outstanding new car salesperson I have ever dealt with over the years. He was knowledgeable, patient, non-pressuring, listened to our needs, and very helpful for a period after the s have ever dealt with over the years. He was knowledgeable, patient, non-pressuring, listened to our needs, and very helpful for a period after the sales. When we do another trade-in, I will definitely ask for him. More

I just got my new Venue. Karla assisted us from the beginning to the end. She was very attentive to what we want. And guide us through. Over all our expectation exceeds what we expected. Thank you Karl beginning to the end. She was very attentive to what we want. And guide us through. Over all our expectation exceeds what we expected. Thank you Karla for everything. I’m so happy with my purchase. More

He helped us get a good deal and was happy to help with anything to do with the car. Got a good deal with him. anything to do with the car. Got a good deal with him. More

Had a fantastic, professional car buying experience recently at this dealership. Our sales person Jessica (?) was amazing, helpful, knowledgeable, and never pushy. I will recommend her to anyone and ev recently at this dealership. Our sales person Jessica (?) was amazing, helpful, knowledgeable, and never pushy. I will recommend her to anyone and everyone interested in buying a car. Our experience at the dealership was finalized by a great interaction with Daniel in finance, again he was also the consummate professional. Helpful and knowledgeable as he explained extended warranty options, never pushy, a great member of your staff. Thanks for the overall fantastic experience Chuck Roberts. More

Hadi was extremely helpful when I bought my 2021 Accent. He, along with John K and James, got me a great deal. I am very satisfied with my experience. He, along with John K and James, got me a great deal. I am very satisfied with my experience. More

I Jeremiah just Purchased 2020 Hyundai Elantra from this Dealership, the whole team members, Sales Man Mr. Dominick, General Sales Manager Gus Van V, Finance Manager John K, were so great to me, excellent s Dealership, the whole team members, Sales Man Mr. Dominick, General Sales Manager Gus Van V, Finance Manager John K, were so great to me, excellent service, very Professional, I would recommend to anyone who would like to get great Hyundai cars which has the best Auto warranty in the Industry, thank you very much!!! More

Very disappointed that they admit that changing the headlight bulb is very hard and then tell you the only way they will do it is with their bulbs and labor fees. It is a light bulb. It should take a m headlight bulb is very hard and then tell you the only way they will do it is with their bulbs and labor fees. It is a light bulb. It should take a minute at the list like all other cars. If it is that hard they should think about doing it free. I mean it is a xxxx light bulb. More