Henderson Hyundai Superstore
Henderson, NV
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Truly enjoy shopping where I have history with the cars. Although the in-person procedure still takes a longer time, HHS is moving towards a more electronic friendly procedure. I love my new Kona. Thanks fo Although the in-person procedure still takes a longer time, HHS is moving towards a more electronic friendly procedure. I love my new Kona. Thanks for all the help Robert S & John K! More
All the work on my car has been done at Henderson Hyundai since we purchased the car and Benny has been the main reason since he takes great care of us. since we purchased the car and Benny has been the main reason since he takes great care of us. More
Dropped car off at 930am , I called around noon and 2-3pm got transferred to Richard- no answer left a voicemail and no return call. Called back again at 4pm lady said the guys name was Michael. He sai 2-3pm got transferred to Richard- no answer left a voicemail and no return call. Called back again at 4pm lady said the guys name was Michael. He said he tried to call both numbers- couldn’t contact me. Finally picked up car at 530pm. I took the car in for an oil change. More
The techs at initial point of contact were great. Very efficient and friendly. I was ignored by the customer service reps. It would have been nice to receive an acknowledgement of my presence. Maybe Very efficient and friendly. I was ignored by the customer service reps. It would have been nice to receive an acknowledgement of my presence. Maybe a we'll be with you as soon as possible. I was told the service would take about 4 hours. No offer of a ride home and pick up after service was completed. After sitting in the waiting area for over 4 hours, I flagged down the man who had checked me in. I had to ask for an update on my cars status. I miss my original customer service rep. This was a very disappointing experience. I am planning to return to the service location that took care of my old car. They are certified to do the warranty work on my car. More