
Henderson Hyundai Superstore
Henderson, NV
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Extremely poor communication especially once they have taken your money and sold you a car., it is like pulling teeth, trying to get them to do their job and send over all of my information to Hyundai. taken your money and sold you a car., it is like pulling teeth, trying to get them to do their job and send over all of my information to Hyundai. The three things I would warn any consumer considering going to this Henderson Hyundai is if you have any problems on the back end once they have your money in my experience, they will not respond to you.. Make sure you fully inspect the vehicle you are purchasing because their sales people said “ALL of their ELANTRAS on their lots have misaligned hoods”. Last if you have any problems with this dealership, go to DMV occupational license and file a complaint against them not with the BBB. Go to DMV occupational license.. They will not update Hyundai’s system with the correct information. They seem to be upset because they sold me a brand new 2025 ELANTRA hybrid with a misaligned hood and I exchanged it the second day. Since then, with all the questions that I’ve had, I cannot get an answer from any sales manager, anyone in finance and my sales consultant doesn’t know much about the situation to do any good. There is no response they can make here to save face because if they would have just simply responded in the 1st place I would have never left the review. Google Hyundai Elantra Hood Gap and see for yourself. More
Sold us a car with bad gas tank and fuel pump. Do Not recommend this dealership and several departments of Hyundai we were in contact with for this issue just gave us the run around and said they Do Not recommend this dealership and several departments of Hyundai we were in contact with for this issue just gave us the run around and said they couldn’t help us. Cost us thousands to repair. Warning…Do Not recommend this dealership! More
The service I received was truly outstanding. They were very transparent from talking to the woman who answered my phone call and questions to the service advisor taking care of me. My car was ta They were very transparent from talking to the woman who answered my phone call and questions to the service advisor taking care of me. My car was taken care of quickly and professionally. More
I purchased an Elantra which included lifetime free oil changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson H changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson Hyundai to honor their promises and contracts. More
I have to make a shout out to Fred Nelson, he is the best dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred N dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred Nelson! More
Worst service center I have ever encountered! Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a schedu Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a scheduled service. More
I cannot thank Alena ( Service writer ) enough. Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explai Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explained that they may not get to it until Tuesday, or Wednesday.. She was very sweet and professional, had a uber drive me back to my family’s home. Fixed my car in one day, got me back on the road🫶🏻Thank you so much!! More
If I could give 0 stars, I would. Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have followed all guidelines. They'll lie and take advantage of you. Their general manager, Larry Little is very unprofessional and a crook. Avoid at all costs! They don't want to help you. I wish I could go back in time and avoid their dealership like the plague but instead I'm getting an attorney to help clean up a mess they refuse to fix. Update 7/30/24: larry little asked for me to reach out 5 days ago which I did and he has never replied. I'm sure he thinks responding on Google will make him look like he cares but he doesn't because I've sent 2 emails now with no replies. Please save yourself the time, agony, and money and avoid this dealership. They could care less about their customers. STILL NO RESPONSE FROM YOU LARRY. I've sent yet another email. More
Be careful when dealing with this group and John Kawamura in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyun in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyundai was advertising being 3.99 for 60 mo or 4 99 for 72. John attempted to swindle me with 9.9% Out of principal I canceled the sale as they tried and were caught trying to scam me. Today I find that my trade in vehicle is listed for sale online under KBB. The vehicle I decided not to trade in as no sale was completed for the new vehicle. In other words, once again this dealership is committing less than honest services. More