Henderson Hyundai Superstore

I purchased an Elantra which included lifetime free oil changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson H changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson Hyundai to honor their promises and contracts. More

I have to make a shout out to Fred Nelson, he is the best dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred N dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred Nelson! More

Worst service center I have ever encountered! Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a schedu Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a scheduled service. More

My service guy Ronnie at Henderson Hyundai is the best whenever I need something he’s on it. Thanks Ronnie ! whenever I need something he’s on it. Thanks Ronnie ! More

I cannot thank Alena ( Service writer ) enough. Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explai Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explained that they may not get to it until Tuesday, or Wednesday.. She was very sweet and professional, had a uber drive me back to my family’s home. Fixed my car in one day, got me back on the road🫶🏻Thank you so much!! More

If I could give 0 stars, I would. Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have followed all guidelines. They'll lie and take advantage of you. Their general manager, Larry Little is very unprofessional and a crook. Avoid at all costs! They don't want to help you. I wish I could go back in time and avoid their dealership like the plague but instead I'm getting an attorney to help clean up a mess they refuse to fix. Update 7/30/24: larry little asked for me to reach out 5 days ago which I did and he has never replied. I'm sure he thinks responding on Google will make him look like he cares but he doesn't because I've sent 2 emails now with no replies. Please save yourself the time, agony, and money and avoid this dealership. They could care less about their customers. STILL NO RESPONSE FROM YOU LARRY. I've sent yet another email. More

Be careful when dealing with this group and John Kawamura in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyun in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyundai was advertising being 3.99 for 60 mo or 4 99 for 72. John attempted to swindle me with 9.9% Out of principal I canceled the sale as they tried and were caught trying to scam me. Today I find that my trade in vehicle is listed for sale online under KBB. The vehicle I decided not to trade in as no sale was completed for the new vehicle. In other words, once again this dealership is committing less than honest services. More

I attempted to purchase a car from Henderson Hyundai in Nevada after my bankruptcy. Prior to arriving at the dealership, the salesperson reached out to me via text, asked me a barrage of questions, & reque Nevada after my bankruptcy. Prior to arriving at the dealership, the salesperson reached out to me via text, asked me a barrage of questions, & requested multiple identifying & financial documents, including my driver license, insurance card, pay stubs, & my social security number, as well as others. Upon arriving at the dealership, I provided my information & bankruptcy discharge, test drove the car, & inquired about various details. The website listed the car at $29,999, but the initial deal sheet was not reflective of that. The second deal sheet was less favorable due to manipulation of the numbers. Initially, I was informed via text that Hyundai would finance the purchase. However, at the sales desk, I was told that Hyundai financing was not available. Additionally, the car was a demo model. I was assured this would not affect the service warranty, but according to Hyundai's website, the warranty starts on the day the car goes into service. The sales manager claimed the car was never placed into service. Ultimately, the financing was offered through a different lender. I informed the salesperson that I would not proceed with the deal. The monthly payment & the interest rate were not as expected. I had been extremely, outrageously misled. This was a bait & switch to say the least. The salesperson tried to salvage the sale with the finance manager, who insisted I accept the deal due to my bankruptcy. I decided to leave & scheduled an Uber while the finance manager continued to stress the benefits of the offer. In the waiting room, I texted the salesperson to thank them for their efforts. The salesperson later informed me they had been sent home for the day, which further frustrated me. I am afraid of what may happen with my personal information, & since the sales & finance teams both have my personal information, I’m apprehensive of what may come, or their retaliation against myself or their salesperson. More

Jason, my service advisor, was very friendly and helpful! My car was done within a couple of hours! Overall, it was a great experience! My car was done within a couple of hours! Overall, it was a great experience! More