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Henderson Chevrolet
Henderson, NV
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 214 reviews
March 14, 2022
Beware: Just wanted to give a heads up to other GM/Chevrolet customers there is a difference between GM dealerships that you happen to land on. My situation: I had a huge trip planned in March 202 GM/Chevrolet customers there is a difference between GM dealerships that you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja Peninsula. Spent a lot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid unplanned break downs etc. Took my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since I had a few minor engine codes suggesting a rough idle. Drove the vehicle maybe 100 miles before leaving for Mexico on March 4th. I was pulling a medium size trailer of approx 6000pds and after about 200 miles I heard a whistling sound and air escaping from what I thought was a leaking vacuum hose and also saw an engine light turn on. Hooked up an ECU reader and found engine code P0300 on cylinder 5 immediately suspecting something to do with the new injectors?. I basically broke down in NV so I took my truck to the nearest GM dealer Henderson Chevrolet and told them I just replaced all the injectors and wanted a warrantee repair. Doug Smith gave me 24 month warrantee repair on parts and labor. Henderson Service Managers denied my request and said "we can't warrantee human error?" I said the warrantee covers both parts and labor yet they would not do it? Instead said it would cost another $1,300 to pull both injector banks and replace all the seals again. This was very frustrating as I had just paid 1800 a month earlier to get them all done before hand! Story gets worse: After they "repaired" my truck for the second time I drove perhaps 100 miles back to Utah and some of the injectors failed again and lost power and engine light came on again. I called Henderson for a refund for their "human error" this time and the refused to work with me again???? Out of desperation, drove my truck back under a dangerous condition with extremely hot exhaust gases escaping the injectors which destroyed the seals again. I again searched for the closest GM/Chevy dealer and found Stephan Wade Chevrolet in Saint George UT. Here is when my story finally gets a little brighter, ""a better ending to a very bad story." I met Service Advisor David Ottesen who immediately empathized my situation and said he would take care of me right away under GM warrantee without charging a single dollar! I was shocked to see such a 180 degree turn from my experience at Henderson who would not do anything without more money. By the next day Mr Ottesen call me back and said they found the issue and replaced a damaged/faulty injector without any cost to me. Excellent work! I got back in my truck and headed north to SLC with no further problems! What a difference one dealership makes ? One was customer focused while another was profit driven when they knew it was under warrantee. I am going to report this unfortunate incident to GM Corporate Office because they need to know and hopefully fix their dealerships service protocols to be consistent otherwise why even go to a dealer in the first place if you can't get the same support no matter what state happen to land in? They need to respond to customer service like Stephen Wade did for me. -longtime GM customer who's confidence was shaken a little :( More
by shead
Employees Worked With
Richard
February 20, 2022
Had another great experience, Thanks to Shawn Vanburskirk and Ruben Floyd. This is the 2nd vehicle purchase within 2 years from Henderson Chevrolet. The team there really helped me out again and helped me tr and Ruben Floyd. This is the 2nd vehicle purchase within 2 years from Henderson Chevrolet. The team there really helped me out again and helped me trade out of my 2017 Malibu and into a 2019 Equinox to better fit my family. I was happy with my deal and left finance feeling well protected in my purchase, I will continue to give my business to Henderson Chevrolet there a great team! I would give more than a 5 Star review if I could. Thank your Shawn and thank you Ruben, see you guys again next time! Thank you Henderson Chevrolet More
by Derek_Hayes
Employees Worked With
Ruben Floyd, Shawn Van Buskirk
February 11, 2022
Great response and professionalism. Willing to negotiate. The sales person was excellent and the specialist that reviewed car was great too. negotiate. The sales person was excellent and the specialist that reviewed car was great too. More
by joffephilip
Employees Worked With
Annabella
February 10, 2022
Went in to Henderson Chevy Quick Lube for an oil change. Told my trans cooler lines needed replacing. Truck has over 100k miles on it. Made appointment and during the week had oil leaking. Had lines cha Told my trans cooler lines needed replacing. Truck has over 100k miles on it. Made appointment and during the week had oil leaking. Had lines changed and mentioned oil leak from the filter and was told they didn't see a leak. It might have been from the trans cooler lines. I can tell the difference between oil and trans fluid. Next day more oil in my drive way. Back to Quick Lube following Saturday. Was told it was an auxiliary oil sensor plug that might have backed out. Service advisor said samething happened to his fellow co-workers son. Best case was it would only be about $80. Worse case would be $500. They fixed it for the $80. Following day puddle in my driveway again. So with that said I have had to waste 3 Saturdays at this dealers service center, paid out over a $1000 dollars and still have a leak. All I did was go in for an oil change. I now have a photo showing oil running down the filter. I would definitely NOT recommend them for any service needs unless you like wasting money and your time. More
by adirondacker63
Employees Worked With
Ray "The Bald Guy".
December 07, 2021
Service diagnosed and corrected problem within 3 hours. Cost was less than originally quoted. Appreciate the quick turnaround for unscheduled maintenance. Cost was less than originally quoted. Appreciate the quick turnaround for unscheduled maintenance. More
by Steve
Employees Worked With
Robert M. Neal
October 04, 2021
I recently purchased a 2020 chevy suburban & the battery died while I was in California. There wasn’t a Chevy dealership that was open at that time & so I purchased a battery from auto zone. There was no on died while I was in California. There wasn’t a Chevy dealership that was open at that time & so I purchased a battery from auto zone. There was no one at the henderson Chevy dealership who knew how I can get reimbursed. I finally got a reimbursement form & filled it out but once again no one knew who I should email it to. I emailed it to my Chevy concierge & he no longer works as a concierge so I have no concierge to help me out. Even tho in my purchase agreement, it shows that I get my own Chevy concierge for $500 purchase for the year with any issues. The suburban is not even a year old & the battery already died & im stuck paying for a new battery with no reimbursement & no one at Chevy knows what to do about it. More
by Eeebs
Employees Worked With
Bert
