Henderson Chevrolet

Not willing to stand up to their mistakes and blames it on something else like time or your fault for the damage that they caused on something else like time or your fault for the damage that they caused More

I reached out to Henderson Chevrolet with a simple, respectful request: to view a vehicle in Overton before committing to a purchase. Instead of professionalism, I received condescension and misreprese respectful request: to view a vehicle in Overton before committing to a purchase. Instead of professionalism, I received condescension and misrepresentation. Kyle Knudson implied I had scheduled an appointment I never agreed to, then dismissed my request as unreasonable due to “obvious safety reasons.” I’m a U.S. Air Force veteran and a household leader who documents every dealer interaction for emotional safety and legacy tracking. I expect transparency, dignity, and respect—not vague replies or pressure tactics. If you value clear communication and emotional fit in your vehicle purchase, I recommend looking elsewhere. More

Contacted Service Dept. (Ray the bald guy) to resolve issue with a code (Ray the bald guy) to resolve issue with a code Contacted Henderson Chev Service (Ray the bald guy) regarding a service code. Ray took me right in, called me after a short time, advised me I had a failing high pressure fuel pump. I was in a bind needing my vehicle for the Labor Day trip planned. He was very accommodating, had the vehicle repaired and back to me the following day. What great service!!! Thanks Ray..... More

Auto vehicle from this dealership in 2017, it was a 2016 Chevy Cruze. maybe a year later there was a "C S.P." notice about a possible problem with the rear high mounted brake light, the one that fits abov Chevy Cruze. maybe a year later there was a "C S.P." notice about a possible problem with the rear high mounted brake light, the one that fits above the rear windshield. basically seals on the underside of it for faulty or could break causing it to become unsealed and allowing water during rainstorms to leak down into the trunk and follow the battery and current lines possibly causing an electrical fire. this type of notice is issued when they're made aware of a problem they automatically acknowledges severity and initiate a program to fix these things so it doesn't go down as a recall, this benefits the car's rating and their sales. fast forward to now and the supposed repair that they did failed I'm putting gas in my car and I can see the right side of the rear high mounted stop light popped up. I at first went through their chat system and was reassured find employee name Olivia Martin but I would be contacted, after several days I wasn't so I called and explained this, twice wants to the receptionist and then to the technician person she handed me over to, who before even talking and he said this wasn't something that was open covered by warranty and work they'd do. well according to the nhtsa and attorneys for legal services from my union, the law clearly states that if and when they do this type of repair and it fails and needs a repair, and the re-repair is in the same scope of the previous repair, and the vehicle is less than 15 years old in the date of purchase, they are in fact obliged to repair it if it fails... well not according to Andy, who was rude dismissive obviously didn't want to deal with the problem and said I'd have to contact GM but that just wasn't something that they were dealing with at the dealership level. well I'm in the course of not just contacting GM but I'm also going to Lodge a complaint with the NHTSA, and also the better Business bureau, which coincidentally they have lost their accreditation with because of not addressing problems just like this and denying responsibility or service obligations just like my situation. after I'm done with all of that I get my vehicle repaired and then I'm going to take them to small claims / civil court recover my money and some damages and compensation for my time, or something they refuse to do that they are legally obligated to do. so not only do they care about being ethical and following through, they don't care about the law either. it's a scummy way to do business, STAY AWAY from these people they are TERRIBLE. More

Efficient, friendly, and I am very grateful that I have the truck I wanted. Pineapple is awesome! the truck I wanted. Pineapple is awesome! More

Excellent customer services. I never have problem with the work performed. Service catches any problems I might be having. They always go the extra mile! I never have problem with the work performed. Service catches any problems I might be having. They always go the extra mile! More

Andres was solid. The guy worked like crazy to make the deal work. This is the 3rd car I've bought from Henderson Chevy and he was the best salesman hands down. The guy worked like crazy to make the deal work. This is the 3rd car I've bought from Henderson Chevy and he was the best salesman hands down. More

Great experience, Sales rep Mitch stuck to the key points I wanted and made this one of the quickest in and out the door car sales processes that I have delt with. I will certainly buy here again! I wanted and made this one of the quickest in and out the door car sales processes that I have delt with. I will certainly buy here again! More

Mitch our sales guy was awesome! This was the easiest car buying experience that we’ve ever had. We will definitely spread the word and tell anyone we know that is in the market for This was the easiest car buying experience that we’ve ever had. We will definitely spread the word and tell anyone we know that is in the market for a new car to head over to Henderson Chevrolet! More

Absolutely the WORST experience with the FINANCE department !!! the management did not care about the whole situation - I've purchased over 30 vehicles from this dealership !! NEVER ever had trouble department !!! the management did not care about the whole situation - I've purchased over 30 vehicles from this dealership !! NEVER ever had trouble until this transaction !!! Salesman was GREAT !!! the FINANCE department the WORST !! More