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Hempstead Ford Lincoln - Service Center

Hempstead, NY

4.5
619 Reviews

619 Reviews of Hempstead Ford Lincoln - Service Center

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December 02, 2022

Hempstead Ford Lincoln has the best service department anywhere. There are a lot of other dealerships that cannot compete with them. Their service co-ordinaries are also the best. Karen Wunderlich and Cha More

by litenup430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich and Charlie
Dec 05, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

November 27, 2022

Sales and service have been great! ! I would highly recommend Hempstead Lincoln. We live in Manhattan and they pick up and drop loaners at our garage. More

by Marc.rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Hempstead Ford Lincoln responded

Marc - Thank you for the kind words, and we look forward to seeing you again!

November 20, 2022

Without a doubt the worst service experience I have ever had by far. I understand supply chain issues and maybe it was not the dealers fault that between the both times that my car went in for the same prob More

by tlamprop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Hempstead Ford Lincoln responded

We're very sorry to hear about your experience. If you would like to discuss this matter further, please contact the Service Manager, Oliver Czavar, at your earliest convenience. Thank you. hempflservice@gmail.com or 516-483-7200 EXT 101

November 08, 2022

Horrific experience with a service issue for a year. Stay away! 3 months without car! More

by calyn23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
everyone in service
Nov 08, 2022 -

Hempstead Ford Lincoln responded

We apologize for your experience. If you would like to discuss this matter further, please contact us at your earliest convenience. Thank you. General Manager: Dina Vella: dinavella@gmail.com 516-483-7200 ext. 185 Service Manager: Oliver Czavar: hempflservice@gmail.com 516-483-7200 EXT 101

Nov 08, 2022 -

calyn23 responded

We have contacted Oliver and Doug. Because our issue had to be escalated with corporate and attorneys, they won’t respond. My truck has been there for three months and I have continued to make $1200 payments on a vehicle I do not have and been given loaners that do not compare and cannot accommodate my family. Neither Hempstead Lincoln nor Lincoln Corporate have taken responsibility for the issue we continue to have and PAY for. Can you respond to this!!!

November 03, 2022

It appears that the service representative want to do a good job but a handcuffed by the limitations of the dealership More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lydon
Nov 03, 2022 -

Peter responded

Very unhappy. They could not find the problem. I was left without a car. I am a disabled veteran with major health issues

Nov 03, 2022 -

Hempstead Ford Lincoln responded

Peter - We're very sorry to hear about your experience and would very much like to discuss the matter further. At your earliest convenience, please contact the General Manager, Dina Vella, at 516-483-7200 ext. 185 or dinavella@gmail.com. Thank you.

October 10, 2022

Been going to Hempstead Forf for over 20 yeasts great service and and see your excellent service advisor John Lydon thank you !! More

by Cheech R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lydon
Oct 11, 2022 -

Hempstead Ford Lincoln responded

Cheech - Thank you for your 5 star rating and review! We appreciate your business and look forward to assisting you in the future.

October 02, 2022

Excellent service. I would highly recommend the Hempstead Ford Lincoln to everyone. Mr. Richard Fiedler kept me informed during the time I was waiting for the service t More

by mdurso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Fiedler
Oct 03, 2022 -

Hempstead Ford Lincoln responded

Thank you for the kind words, and we look forward to seeing you again!

September 23, 2022

Karen Wunderlich is always so professional and helpful. She and the Hempstead Ford Service Department provide excellent service. More

by Rosiemin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Wunderlich is a courteous and professional member of Hempstead Ford.
Sep 24, 2022 -

Rosiemin1 responded

Very satisfied with service

September 17, 2022

2nd year on my lease of the Lincoln Nautilus. Had scheduled oil change last week. The entire process of scheduling an appointment, getting the oil change, tires rotated and multi point inspecti More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Hempstead Ford Lincoln responded

Bob - Thank you for the kind words, and we look forward to seeing you again!

September 12, 2022

Service department is very unprofessional. I brought my 2019 F 150 to have a trailer brake controller installed and they told me they did not want to do job. No reason why. Then I went to m More

by Jim
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No one even asked me what I deeded.
Sep 12, 2022 -

Hempstead Ford Lincoln responded

Jim - We're sorry your experience at Hempstead Ford Lincoln was anything less than satisfactory. At your earliest convenience, please contact our Service Manager, Oliver Czavar, so we can discuss this matter further. Thank you. Oliver Czavar Service Manager hempflservice@gmail.com 516-483-7200 ext 101

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