Hempstead Ford Lincoln - Service Center

Lovely people on the phone, helped me with the issue, did exactly what they said they would do and on a timely basis. Terrific service experience!! exactly what they said they would do and on a timely basis. Terrific service experience!! More

This place has got to be the worst place to ever got to. Starting with the customer service i. The service Dept to the actual service . Went there cause my Sun roof broke and they wanted to charge extreme a Starting with the customer service i. The service Dept to the actual service . Went there cause my Sun roof broke and they wanted to charge extreme amount of money to fix so they tell me they’ll charge me 300 to close it with a guarantee for 2 years it won’t open or leak . When it did start leaking and rattling open on the road it took a week for an appt , only to keep my truck for 6 hours to tell me all they can do is tape it . To top that!! They used blue paint tape to tape it shut which fell off on the way home cause it was drizzling . A waste of time and useless service Dept . Then ! They have the xxxxx to say don’t worry there’s no charge for today ! I mean if they charged me for a 6 hours of putting blue paint tape around my sunroof just imagine what they’ll charge for .. DO NOT GO HERE !!!! More

Brought my car in for an inspection. Worked quickly while I waited. Excellent customer service….love the complimentary car washes too! Worked quickly while I waited. Excellent customer service….love the complimentary car washes too! More

My experience with Richard Fiedler was completely satisfying. He was knowledgeable & courteous. He kept me well informed on the status of my car. satisfying. He was knowledgeable & courteous. He kept me well informed on the status of my car. More

I recently brought my Corsair in for the works service package and met Rich Fiedler. Rich reviewed the cars history. The vehicle was purchased and always serviced at HLF. Rich noted that there were 2 reca package and met Rich Fiedler. Rich reviewed the cars history. The vehicle was purchased and always serviced at HLF. Rich noted that there were 2 recalls, the seatbelt recall he advised would be completed at this service apt the parts were not in for the other recall but we would be contacted when parts were in. Rich had a calm nature and we added the cabin filter to the service needed. I discussed my service points and Rich applied them. Overall I had a pleasant experience working with Rich. He provided an estimate for the work to be completed. As promised I received the text message that the work was complete. I was able to pay the bill online expediting the pickup. At pickup I was asked if I wanted the car washed. All in all a great experience with an experienced pleasant service advisor. Another reason why I have been a customer since 1989. Thanks Rich! Nice job More

Brought my Navigator in as the power running board wasn't working. Even though it's under warranty, this is scary as the repair is very expensive. Richard Fiedler was very pleasant and efficient throughout working. Even though it's under warranty, this is scary as the repair is very expensive. Richard Fiedler was very pleasant and efficient throughout the repair. While it did take several days before they had a service person available to look at the car, once they did, the repair was done overnight. Communication from Rich was outstanding throughout and, whew, it was covered under the warranty. Finally checkout by Rich was 150% more pleasant and efficient than with the (fortunately) no longer existing "Cashier's Office", who were always difficult at best. More

My 2018 Expedition just came back from being out of service for 17 WEEKS. What started with an ordinary recall became an ordeal because of the unavailability of a few key parts (a one-time-use bolt an service for 17 WEEKS. What started with an ordinary recall became an ordeal because of the unavailability of a few key parts (a one-time-use bolt and nut, and a valve cover). The loss of use of my truck for a ridiculous length of time couldn't have been more frustrating and inconvenient! But Karen Wunderlich and the folks at Hempstead Ford Service couldn't have been nicer (and I know it's not their fault.) They provided me with a beautiful 2021 Lincoln Nautilus loaner at no charge from Day One. They kept me informed as to the status with periodic calls. Once the bolts and nuts came in for the transmission, the service crew was able to craft a temporary repair on the valve cover to get me going until a new one arrives (@Ford Supply Chain, could you step it up please?). Along the way they replaced the battery, and the hood latch, and even washed and vacuumed the truck, so when I finally got to pick it up, it was like getting into a new ride! My smile has returned (I love my truck, and am very happy with Hempstead Ford Service)! And by the way, no charge to me other than the warranty deductible. Thank you very much! More

Had a 60,000 mile inspection on vehicle, John Lydon went over all services that was going to be performed and the cost of the service, also was given a nice loaner over all services that was going to be performed and the cost of the service, also was given a nice loaner More

Great service by John & paperwork with Dan L. All went efficiently & smoothly. Thank you for all your help & service. All went efficiently & smoothly. Thank you for all your help & service. More

Excellent experience with service. I was a little concerned that there are no schedulers or assistants for billing, but the new system where the service advisor takes the payment, was I was a little concerned that there are no schedulers or assistants for billing, but the new system where the service advisor takes the payment, was very, very efficient. Seamless experience from start to finish. Service was performed quickly and expertly as I waited - only about 1.5 hours for a NYS Inspection, Oil Change and Tire rotation. Thank you for providing excellent service! More