Hempstead Ford Lincoln - Service Center

The best I bought my Ford Escape in 2013 and knew about this dealership because I used to bring my Saturn down the road. As soon as you walk in the place is so I bought my Ford Escape in 2013 and knew about this dealership because I used to bring my Saturn down the road. As soon as you walk in the place is so spacious and clean and everyone is so nice and helpful ..I have been going there for service since I bought me Escape (which I love !!!). I love in queens but I prefer to come here because the area is nice and so are all the people. Thank you Hempstes Ford Lincoln !! You guys are the best !!!! More

Always good service I have been bringing my car to this dearlership for about a year. Everyone is attentive and polite. However, my last visit I had a issue with my bra I have been bringing my car to this dearlership for about a year. Everyone is attentive and polite. However, my last visit I had a issue with my brakes generating a loud noise. The brakes were visually intact but the noise was still present. I will need to record the noise and return for another visit and hopefully have the problem resolved. More

From the very beginning From the time I went to this dealership to purchase a car, I was treated with respect and welcomed as a "friend". I have only used this dealership's From the time I went to this dealership to purchase a car, I was treated with respect and welcomed as a "friend". I have only used this dealership's service and after many other cars and service centers, this is by far the best. The person who sold me the car was unlike other salesman (John Berto) and everyone at the service is excellent. More

Great Staff The staff is very friendly. They are attentive to you while you wait and do keep you updated as to how much longer it will be. Waiting in their wait The staff is very friendly. They are attentive to you while you wait and do keep you updated as to how much longer it will be. Waiting in their waiting area is very comforatable too. They have tv to watch, have coffee and donuts for free while you wait. They also have free wi-fi for your phone, laptop or tablet, although, sometimes the signal is too busy and is hard to connect. More

Repairs Car surged forward when stopping. The dealer had the car for 8 days and were unable to find the problem. they contacted Ford Motor and they said tha Car surged forward when stopping. The dealer had the car for 8 days and were unable to find the problem. they contacted Ford Motor and they said that they would have to see it to fix it. Unfortunately it occurs only about once a month. when a car surges there still is a potential of an accident, but I do believe they di all they were capable of doing. I have dealt with this dealer for abou8t 15 years and they have been extraordinary and that's why I purchase vehicles form them. More

Best Service Center I always take my 2007 Ford Focus to this dealership for maintenance. They always take care of everything the first time and let you know if they see I always take my 2007 Ford Focus to this dealership for maintenance. They always take care of everything the first time and let you know if they see anything else. They don't try to rip you off for things you don't need. They are honest and friendly! More

Service Appreciation HFL has been servicing my Lincoln cars since 2003: (one LS, two MKZ, and two MKS). All trough out these years, the customer service, care, professiona HFL has been servicing my Lincoln cars since 2003: (one LS, two MKZ, and two MKS). All trough out these years, the customer service, care, professionalism, quality of work, and staff friendliness have been exceptional. An outstanding member of HFL, in the service department, is Mr. Oliver Czavar; in fact, he embodies all of the above qualities, and makes him stand out at HFL. He is further, cordial, helpful, caring, extremely knowledgeable in his professional field, and 'a person of class'. Recently I had a tire issue related to my MKS and he resolved it expeditiously and left me very satisfied with his service. My constant appreciation of the HFL Dealership, together with the quality of its products have classified me "a Loyal Lincoln Customer" Thank you HFL, and wish you more successes in the future. P.S. Your restructured place is magnificent. More

Replace tire I had a tire damaged due to a pothole , when I arrived at my appointment time I was greeted by a service advisor ( Maria) . She had the alignment che I had a tire damaged due to a pothole , when I arrived at my appointment time I was greeted by a service advisor ( Maria) . She had the alignment checked and quickly moved the vehicle into the shop for a replacement tire. Thanks again to Maria and Charlie for making this a very positive experience. More

I was having a problem with the passenger side mirror blind spot indicator operating inconsistently. Some times it would fail to come on when a car entered my blind spot. Other times it would come on and blind spot indicator operating inconsistently. Some times it would fail to come on when a car entered my blind spot. Other times it would come on and not go off after the car passed. Compounding the problem, it would sometimes operate properly. Karen, the service advisor assigned to this appointment was both courteous and sympathetic. Equally important, she communicated by phoning status reports until the source of problem was found. Kudos to both Karen and the technician who found and corrected the problem in such a competent manner. It is not pleasant to have a problem but it is reassuring that when one does arise it is handled so well. Vic Horowitz More